Quality Project
Resume:
Frank Oser
Data Quality Analyst - York Risk Management
Etna, OH
************@*****.*** - 614-***-****
Highly motivated and analytical, professional; comfortable interacting with all levels of organization and public.
Able to negotiate, problem solve quickly, accurately, and efficiently. Committed to quality and excellence;
prioritizing and completing tasks to meet customers' needs. Excellent communicator with strong computer
skills.
Highlights
Deals with internal external customers at all levels.
Enjoys sharing knowledge, encouraging development via telephone and email, to ensure successful of others
to achieve specific team goals.
Systems knowledge PeopleSoft SAP Microsoft, Erwin, Data mapping, Teradata, BI tools, SQL
Experience in preparing and analyzing reporting with VLOOKUP.
Resolves in-depth queries in methodical manner data for management accurately to timescales.
Fluent in French/Understands Spanish
Partners to find appropriate resolutions, efficiencies and high level of quality.
WORK EXPERIENCE
Data Quality Analyst
York Risk Management - Dublin, OH - February 2014 to Present
Responsible for data quality through the identification, escalation, and resolution of identified issues to support
customers, partners and state requirements pertaining to Carrier, Client, State EDI and Medicare compliance
• Audit claim related data for compliance with carrier or customer specific requirements
• Facilitate or enter accurate data directly into the claim system to resolve data errors
• Data validation for data conversions of new or lost business
• Track metrics
Reporting Analyst- QA Dept
KDC Tri Tech Labs - New Albany, OH - November 2012 to September 2013
Coordinate marketing efforts, including management of field representatives.
• Responds to patients' queries regarding billing, procedures, policies and available services.
• Monitor and managed projects' budgets Analyzed market trends, volumetric data, and consumer feedback
to tailor products or services towards clients' needs.
Document Coordinator
Production and Chemical Lab - June 2012 to November 2012
Works closely with all areas of Production and Chemical Lab, including Inspection, Quality Management and
the • Labeling team to provide quality oversight of manufacturing activities performed.
• Verifies that all areas of the Production team are in compliance with the current goods and manufacturing
practices (cGMPs) and other regulatory bodies.
• Monitored new trends and technologies as they applied to audit areas.
• Made outbound calls and took inbound calls from clients Resolves product quality issues in a timely manner
through follow-up and coordination with responsible parties.
• Authorizes the suspension of manufacturing operations when situations warrant and recommend remediation
activities.
• Reconciled documents to determines when and if it is appropriate to resume operations
• Carried out various audit checks to ensure the correct procedures have been carried out and to identify any
training requirements.
• Work closely with lab chemist and microbiologist in making products whiles checking for quality.
• Ensures that the packaging and factory support areas meets assurance.
• Created content for the department's quarterly report.
• Managed internal communications, including production and management of print and electronic newsletters.
• Identified customer needs through market research and analysis.
• Estimated project costs and monitored budgets. Reviewed and approved billing invoices and expense reports.
Marketing Coordinator
Enhancing Lives LLC - Westerville, OH - July 2011 to June 2012
Coordinated all marketing efforts, including management of field representatives.
• Responds to patients' queries regarding billing, procedures, policies and available services.
• Recruited and scheduled staff to ensure balanced coverage.
• Acted as a liaison between patients and insurance companies, and facilitated communication between
patients and doctors, medical staff and administrative staff.
• Scheduled physician and nurse's appointments for patients using a computerized scheduling system.
• Stayed updated with information regarding insurance programs and funding sources.
• Assisted patients in filling patient consent forms and payment contract forms.
• Screened patients for financial assistance and assist them in preparing required funding documentations.
• Organized and updated clients' personal/ medical information through an online system.
• Worked pro-actively with the management team and maintained awareness of upcoming events.
• Edited and revised all marketing content to guarantee the highest quality.
• Developed and managed departments first formal employee communications system to distribute company
news and critical information.
Assurance Analyst
Medco Health Solutions - Dublin, OH - February 2009 to January 2010
Managed and worked as part of a team in a variety of projects including processing of medication applications
for clients and pharmacists.
• Created and executed project work plans which included timeliness, scheduling project meetings, setting
agendas and presenting project progress.
• Revised project plans as needed to meet changing needs and requirements.
• Conferred with project staff to determine project risks, outline work plan and assigned individual
responsibilities.
• Determined scope of a project and managed the day-to-day operational aspects till completion.
• Monitored and managed projects' budgets Analyzed market trends, volumetric data, and consumer feedback
to tailor products or services towards clients' needs.
• Managed the work in a manner consistent with standards of quality and integrity.
• Monitored baseline plans and performed variance analysis to identify issues and implement corrective
actions.
• Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
• Contacted insurance providers to verify correct insurance information and get authorization for proper billing
codes.
• Systematically prepared documents and assembled financial statements for independent auditors.
EDUCATION
MBA
Franklin University
2012 to Present
Bachelors of Arts in Accounting Minor Communications
University of Kentucky
May 2009
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