Customer Service Management

Denise M De Prima

*** ******* *** (H) ***-***-

**** (C) 908-***-****

Howell, New Jersey 07731 ******.*******@*****.***

Experienced Administrative Support Professional with extensive experience

supporting dynamic progressive teams in logistics and

distribution/warehousing, finance/banking and retail food services.

Customer Service promoter who strives in detail/deadline driven

environments where initiative and proactive effort is both a necessity and

a recognized need. Excellent communicator with a proven record of

delivering results, assisting high performing operations teams and

assisting front line employee populations become more effective. Key

strengths:

Policy/process simplification Operationally focused and profit driven

Project management Creative problem solving

Customer Service (internal/external) Organized and detail oriented

focused Associate engagement focused

Proactive support provider

Administrative Support Experience

Cheesecake Factory Freehold, NJ

Server September 2013 to Present

. Greet guests in friendly manner.

. Take accurate food orders.

. Enter and send to kitchen to get to guests in timely manner.

. Running food orders to tables.

. Seating guests to tables

. Help out other staff members when needed.

. Cleaning and bussing of tables

Macys - Logistics and Operations Secaucus, NJ

Human Resources Administrator October 2011 to May 2013

. Responsible for providing day to day support to HR Team in largest

distribution center in North East Region. HR priorities/functions

including working closely with operations teams on employee scheduling,

payroll processing and cross functional teams in Central Fulfillment and

E-Commerce jewelry operations as well as general cargo freight

forwarding.

. Primarily responsible for full life cycle recruiting support including

interviewing, scheduling of candidates and creation of internal tracking

document series to enable operations and HR easy way to track large pool

of candidates and candidates selected.

. Oversaw the facilitation of all new hire paperwork and the corresponding

processing of documentation in Kronos. PeopleSoft and Lotus Notes.

. Conducted and prepared monthly audits for operations teams of training

curriculum data and where necessary provided administrative data

summaries using Excel and MS Word.

. Provided hands on support and worked closely with freight teams to

fulfill orders on warehouse floor and where necessary assisted in

compliance audits to ensure proper operational processes were followed at

all times especially during peak season.

. Created PeopleSoft queries and worked closely with Operations Finance

teams to monitor and track weekly OT expenditures and where necessary

helped make necessary staffing changes to lower expense levels.

. Worked closely with Safety and Asset Protection teams in the distribution

of information and compliance with all safety programs and related loss

prevention guidelines.

. Provide guidance to management on all hiring processes in accordance with

Macy's policy, Federal and State employment laws and regulations and EEOC

guidelines.

Swiss Reinsurance Company New York, New York

Associate Business Services/Underwriting Assistant

August 2009 to January 2010

. Provided assistance to local Facultative Underwriting team (direct and

broker markets) and provided support regarding tools, records

management and processes.

. Was responsible for all data entry - risk clearance, binding

transactions, property certificates, endorsement issuance and ensuring

that all data was accurate.

. Provided administrative support regarding pricing tools, internal

systems, records management to team of underwriters on day to day

basis.

. Enforced and maintained all administrative and compliance guidelines

throughout all facultative risks audits including archiving and

storage planning of all related information.

United Teletech Financial Credit Union Middletown, New Jersey

Vault Teller November 2004 to August

2009

. Responsible for the handling and exchanging of money, balancing of all

vault ledgers and providing day to day administrative support Vault

Management team and Credit Union Operations team.

. Worked closely with Accounts Payable and Receivable departments and

provided data collection activities using Excel and proprietary

company programs.

. Where necessary managed the hands on process of replenishing ATM and

conducting related audits and all Cash Machines supported by the

Credit Union.

. Recognized for customer service and customer focused task completion,

. Managed office calendars and provided general document management

functions including filing, fax management and report creation where

necessary.

Other Experience

Cheesecake Factory Freehold, New Jersey

Customer Experience Support May 2013 to Present

. Responsible for ensuring all guests are provided outstanding service at

all times and that their guest experience is greater than other

businesses operating in the same space.

. Manage multiple tasks and ensure that all guests within my span of

control are consistently serviced and continue to return at a later date.

. Work front hostess area as necessary and provide support for large

parties and specialized events..

Self Employed Medical Transcriptionist Morganville, NJ

August 1996 to November 2004

. Provided day to day full service administrative support both off site

and in office for local doctors specializing in Gastroenterology and

Neurology.

. Recognized for attention to detail, accuracy and organizational

abilities.

Ernst and Young New York, NY

Executive Assistant January 1990 to

November 1993

. Was day to day administrative support for six (6) partners in firms

Bankruptcy Department.

. Responsible for all schedule management, management of day to day

appointments, guest relations, travel arrangements and personal

administrative tasks.

. Worked closely on department projects, filing of critical reports,

creation of financial audit documents and inter departmental/cross

functional support teams.

Skills

. Proficient in MS Office Suite including Excel, Word, PowerPoint.

. Strong level of experience with PeopleSoft, Kronos, Lotus Notes and other

proprietary software packages.

. Excellent written, verbal and presentation skills with a focus on

Customer Service, accuracy, organization and administrative support

excellence.

Contact this candidate