Customer Service Marketing
Resume:
SEVGUL OZDOGAL
**** ***** **** ***. ***********, ON. L4Z 3W4
416-***-**** ********@*****.***
November 10, 2014
Dear Hiring Manager,
I have recently completed the Event Management Diploma Course at CDI College, graduating with honours while
working part time at a flooring company doing administrative work. Since taking this program, I have worked at different
events doing various tasks, these include putting together and distributing marketing materials; greeting and registering
exhibitors, speaker/MC’s and attendees; arranging displays, décor, room set ups and take downs; making appointments;
assisting load in/out; creating menus, gift certificates and name tags; collecting donations for prize draws; and purchasing
all necessary items on a budget.
I have organized end of season sports parties, community social gatherings, milestone birthday/anniversary parties over
ten years, I was part of the CDI College Mississauga Graduation Ceremony planning team and fundraising team for Big
Brothers Big Sisters, as well I worked as a hairdresser for five years.
Over the years I have come to understand that interpersonal skills, open communications and customer service are fuel for
this extremely fast paced industry. My passion is paying attention to what the clients need/want, going the extra mile to
make the clients happy, and creating something spectacular that they will remember for the rest of their lives.
I would like to offer my skills, experience, passion and creative ideas to maximize the success of your events. My resume
is enclosed, which will provide you with more information on my skills and accomplishments. As an enthusiastic event
planner, I would like to meet you in order to discuss the position in detail. I may be reached at 416-***-****.
Thank you for your time and I am looking forward hearing from you.
Sincerely,
SEVGUL OZDOGAL
Event Coordinator
********@*****.***
SEVGUL OZDOGAL
5532 Windy Hill Crt. Mississauga, ON. L4Z 3W4
416-***-**** ********@*****.***
OBJECTIVE: To obtain a position in the Events Industry, utilizing my education in Event Management, extensive skills
& capabilities in office management, exceptional people skills & passion for customer service.
SKILLS
• Proficient in Microsoft Word, PowerPoint, Excel, Outlook and Internet navigation
• Consult with customers to determine objectives and requirements for events such as meetings and conferences.
• Inspect event facilities to ensure that they conform to customer requirements
• Avid learner, trustworthy and hardworking individual
• Excellent organizational and time management skills
• Able to work individually or within a team
• Creative, able to think outside the box, and a successful problem solver
• LANGUAGES: Turkish – Native Language; English - Speak fluently and read/write with high proficiency;
German – Very basic understanding
EVENT EXPERIENCE
TESL Ontario 42nd Annual Conference 14-17 October 2014
• Stuffed envelopes with guest information, badges, stickers and schedules, organized them in alphabetical order
• Assisted guests at the registration desk, gave them their badges and information packages, informed, guided and problem
solved. Kept communication channels open with guests, exhibitors and the event planners
• Checked the seminar room set ups to see they met the requirements, checked the screens to see the schedule met the right
order at each room
Incentive Works 2014 18-20 August 2014
• Assisted the public as a guest services representative and as a greeter at start of the event
• Assisted with set up activities, displayed marketing materials, managed the mini seminar sessions and interactive gaming
area, assisted guests at the Check-in Desk, and assisted staff at the Show Office
• Booked appointments, checked in and assisted guests at the NEXUS Program Enrollment Blitz
Dream Party Décor 16 June-11 July 2014
• Job Placement for 80 hours at a décor company for events – Set up & Takedown; Assisting with preparations; Assisting
with flower arrangements. Coming up with décor ideas for a Sweet Sixteen Birthday Party for 500 ppl.
Ignite Business Event Expo (IBE) 7-9 April 2014
• Assisted with set up activities, loading deck check in/out, displayed marketing materials
• Assisted exhibitors and attendees at the Be Helped Center, booked appointments and checked in at the Be Pampered
Station, set up at the Bar & Be-stro
• Greeted and directed attendees and exhibitors, assisted in the Luggage Room
Canadian Special Events Expo (CSE) 24-28 March 2014
• Assisted set up activities, loading deck check in, putting marketing materials together
• Seminar room set up, assisted key note speakers, MC and attendees, assisted other volunteers, assisted management team,
problem solving
• Assisted with registration at the Gala, greeted attendees, assisted delegates and nominees
CDI College Mississauga 2014 Graduation Ceremony October 2013 - 13 March 2014
• Assisted in planning, researching, and venue selection. Created menus, name tags, gift certificates
• Collected donations for prize draw, packaged the prizes
• Purchased all necessary items for graduation on a budget, load in/out
• Arranged displays, décor, stage setup and dining room setup
• Assisted graduating students with coat check, gowns and caps
SEVGUL OZDOGAL
5532 Windy Hill Crt. Mississauga, ON. L4Z 3W4
416-***-**** ********@*****.***
Interior Design Show (IDS) 20-24 January 2014
• Responsible for assisting conference team put together last minute items before show opening
• Greeted all guests visiting the show and answered all inquires
• Assisted check-in desk, survey and handouts at the seminars
Food and Wine Expo 14 - 15 November 2013
• Worked alongside setup crew to have things ready before the public arrived
• Assisted with check in
• Assisted the public as a guest services representative and as a greeter at start of event
• Made the public aware of all the special offers available for purchasing at different areas of the show
WORK EXPERIENCE
Office Administrator 1996-Current (Part Time)
Mel Carpet LTD. Mississauga, ON
• Operate office equipment such as fax machines, copiers, phone systems, and use computers
• Arrange conference meetings and travel reservations for personnel
• Sort incoming mail, faxes, and courier deliveries for distribution
• Prepare and send outgoing faxes, mail, and courier parcels
• Banking and bill payments
• Perform administrative support tasks such as proofreading, transcribing, handwritten information,
operating computers to work with pay records, invoices, balance sheets, or other documents
• Prepare invoices, reports, letters, financial statements, and other documents using Word, Excel, PowerPoint
EDUCATION
Event Management September 2013 - October 2014
CDI College, Mississauga, ON
Current Certifications for:
•
• Hospitality Food and Beverage Operations with Honours
• Hospitality Sales and Marketing with Honours
• Supervision in the Hospitality Industry with Honours
• Food Handler Training Certificate
• Convention Management and Service with Honours
• SmartServe Certificate
Computer Applications 1994
Dufferin Peel Education Center, Mississauga, ON
Job Placement and Computer Applications 1990
George Brown College, Toronto, ON
Aesthetician/Hairdresser 1984
School of Aesthetics and Hairdressing, Istanbul, Turkey
Flower Arrangement
1983
School of Arts Guzelyurt, Nicosia, Cyprus
References available upon request
Contact this candidate