Service High School

Richard Scott Rogers

** *********** ****

Brooklyn, New York, 11226

Home [Telephone] 718-***-****

Cell [Telephone] 646-***-****

*************@***.***

Summary

I am a reliable individual with over 24 years of work experience; varying from data processing,

LAN helpdesk, customer to heating services. Excellent communication skills, readily establishes

rapport with prospects and easily identifies and responds to the customer needs. A self-starter

who learns quickly, well organized, accurate, and dependable with excellent attention to detail.

Experience

Service Dispatcher

• Dispatch serviceman to various location within the five boroughs of NYC to repair

residential and commercial burners and boilers.

• Answer calls from customers and assist with their equipment (Troubleshooting).

• Setup appointments for boiler cleanings and inspections.

• Take orders for oil, diesel, and gasoline deliveries.

• Contact building managements for any parts needed for burners/boiler.

• Assist co-workers with internal administrative work.

• Technical LAN Helpdesk Agent

• Interacted with customers internal and worldwide with their PC/LAN problems

(Hardware and Software).

• Handling 1st and 2nd level support which entails dispatching the calls to the proper

support groups.

• Addressing the status and escalations of any outstanding calls (Hardware, Software, and

Connectivity).

• Resetting passwords and customer certifications, IP address registration, user-ID.

Computer Operations

• Input and submitted applications for operation.

• Released jobs as console operator.

• Worked as tape librarian and print operator.

Career History

• Metro Fuel Corp, Brooklyn, New York Service Dispatcher 2003-2011

• Castile Oil Corp, Bronx, New York Service Dispatcher 1999-2003

• Citicorp Technical LAN Helpdesk Agent 1996-1998

• Chase Manhattan Computer Operations 1984-1996

Education

• New Utrecht High School, Brooklyn, New York - Academic/Vocational - Regents

Diploma - June 1985

• Technical Career Institute, New York, New York - IT Network/Telecommunications -

A.A.S - January 1998

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