Customer Service Representative
Resume:
Nekeshia Dixon
***** ******** **. *******, **** 44126
***********@*******.***
CUSTOMER SERVICE PROFESSIONAL
P rofile
More than 15 years’ successful experience in customer service and support with
recognized strengths in account maintenance, problem-solving and t rouble-shooting,
sales staff support, and planning/implementing proactive procedures and systems to
avoid p roblems in the fi rst place.Possess solid computer skillsSupervisory skills,
i .e. counseling, delegation etc.Excellent working knowledge using M icrosoft E xcel,
WordPerfect, Microsoft Word,court view.Ability to t rain, motivate, and
supervise customer service employees.A team player, acknowledged as “Total
Quali ty Customer Service Professional.”Develop plan, conduct audits and variance
analyses, process payroll and payroll tax reports and filings, and maintain/update
accurate inventories.Ability to multi task and excellent wri t ten and oral
communication skillsAbility to deal with problems and apply reasoning necessary to
resolve issuesMotivated, independent worker who collaborates well with othersGood
i nterpersonal skills
Synopsis of Achievements
Increased customer service t h rough employee recognitionProactive planning led to
notable increase in morale in all departments.Created customer satisfaction survey,
d rastically reducing potential problems.
E mployment
Cleveland Municipal Court Office of the Clerk of Courts(Civil Division), C leveland,
Ohio
2007-Present
Chief Deputy Clerk /Customer Service Representative
Work with court dailyProcess and record in coming and outgoing mail Handles
i ncoming phone call regarding court informationProcess bailiff service re-
issuesQuickly and effectively solve customer concernsProcess dismissals on regular
casesRegular mail and housing re-issues6 month dismissalsProcess complaints for
housing and civil casesProvide daily customer service to the public, judges
a ttorneys, law enforcement agencies and all court personnel
C leveland Municipal Court Office of the Clerk of Courts(Parking Violation
B ureau), C leveland, Ohio
2006 - 2007
Chief Deputy Clerk /Customer Service Representative
H andles incoming phone call regarding parking violationsProcess incoming parking
paymentsProcess evidence for parking hearingsAssist hearing officer with parking
v iolation hearings
C leveland Municipal Court Office of the Clerk of Courts (Criminal
D ivision), C leveland, Ohio
1994-2005
Senior Clerk, Desk Clerk, Chief Deputy Clerk/ Customer Service Representative
Handles incoming phone call regarding court informationAssist and assign duties
and examines work for exactness, neatness, and conformance of policies an
p roceduresAssist Cashier supervisor to prepare all accounts deposits and
d isbursements daily in the criminal divisionResponsible for t raining new
employeesResponsible for daily attendanceResponsible for handling customer
service issuesSearches records to assist subordinates in locating and reconciling
posting errors on customers’ receipts, compares cash register totals with receipts in
register to verify accuracy and completeness of t ransactions. Posted in error(PIE)
correctionsPrepares and maintains daily revenue reports and balancing of cashiers
p rior day t ransactions.Responsible for opening department in the morning; as well
as opening the safe and starting up cashiersResponsible for closing out cashiers at
t he end of the day.Performs cashiering and other clerical dutiesAssist cashier
supervisor to work with auditors for internal and external audits.
L uke Air Force Base main Exchange, Phoenix, Arizona
1993-1994
Cashier/Checker
Handles moneyAssisted customersCustomer Service
E ducation
Trevor G. Browne, Phoenix, Arizona
1993
References F urnished Upon Request
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