Customer Service Representative

Milagros Perron

** ***** ******

Worcester, MA **610

508-***-****

***********@****.***

Objective

To obtain a position in accounting utilizing my experience and skills

Skills

• Computer Skills: QuickBooks, Microsoft Word, Excel, PowerPoint, Outlook and Access

• Reliable, Bilingual/Spanish, knowledgeable, positive, self-motivated, excellent written and oral

communication skills, detail-oriented, ability to multi-task, strong work ethic

Work Experience

Eugene N. Pratillo, CPA West Boylston, MA 2012-2014

Bookkeeping

• Utilized QuickBooks software to reconcile client accounts

• Filled fiscal year and quarterly payroll taxes

• Reconciled accounts for individuals and for small business

• Added general entries to the journal

• Maintained confidential personnel files

Liberty Tax Worcester, MA 2012-2013

Tax Preparer

• Effectively oversaw office operations in Supervisor’s absence

• Welcomed and assisted customers, met individually with clients to file taxes

• Prepared annual taxes with differential forms

• Answered phones and managed appointments booking

• Handled clients with complicated cases and ensured following of IRS laws and guidelines

Maple Manor Hotel Worcester, MA 2008-2010

Residential Manager

• Collected and processed rent for over 60 residential units

• Processed intakes, housing forms, and bank deposits

• Sorted mail, routed it to appropriate residents

• Faxed and organized appropriate documents to maintain optimal efficiency

Protocol Global Solutions Worcester, MA 2010

Customer Service Representative

• Received and serviced multiple calls daily

• Processed catalog sales, collected SKU#’s, product #s, credit card information

• Demonstrated extraordinary customer service while answering questions

Education

Salter College West Boylston, MA Graduated 2012

Associates Degree in Accounting

Mildred Elley Business School Pittsfield, MA Graduated 1997

Certificate in Computerized Accounting

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