Customer Service Sales

Tora Young

I would describe myself as a very determined and highly motivated person. I do take

my job seriously but I’m able to see things in perspective and believe I’m quite easy-

going to work with. I’m an optimist rather than a pessimist – but I’m also a realist

and I cope well when the going gets tough; I’m very good at finding solutions to

problems. Above all, I would say I’m a positive and enthusiastic person – and I relish a

challenge.

160 Benz Court - Fayetteville, GA 30214

********@*****.*** - 678-***-****

Highly qualified,experienced and well trained in the administrative field. I can bring my skills,education and

professional experience to help the organization meet its goals and objectives.

WORK EXPERIENCE

Administrative Assistant

Impact Quality Services - Stockbridge, GA

Responsibilities

Adeptly handle administrative matters including screening calls, managing calendars, planning meetings,

making travel arrangements, composing documents and organizing offices for efficiency. Handling accounts

receivables and accounts payables.

Accomplishments

nteract professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and

diplomacy in handling sensitive issues.

Skills Used

Processing documents and spreadsheet using Word, Excel, PowerPoint, Access, Outlook and Publisher.

Faxing sensitive documents as well as using my organizational skills by filing documents in numerical and

alphabetical order. Copying documents using a copier as well as printing

Instock Team Member

Target - Peachtree City, GA - September 2008 to September 2014

Responsibilities

Using a hand held computer I scan all items that are out of stock on sales floor, bring these items from the

backroom to the floor, and fill them in the proper place on the floor. I also change counts on items to maintain

inventory integrity. Changed prices on selected items in the store. Made new labels and signs when needed.

Empty, disassemble, rearrange, assemble, and fill shelves and displays according to designs and planograms

sent from corporate offices.

Pulled all batches to fill the floor, made sure all shelves were zoned neatly and labeled properly, put away all

product that would not fit on the sales floor, made sure all aisles were kept clear, and pulled items for guests

that were backroom only such as patio and furniture. Kept all product looking neat and clean and made sure

all shelves were full to planogram.

**Other positions held at Target include 6 years as Team Trainer**Cashier** Help with setting up and taking

down weekly ad.

Accomplishments

Team Member of the month

This award is given to the team member who exceeds customer service and goes above and beyond their

job requirements.

Skills Used

SKILLS & ABILITIES

I'm a fast learner. I'm reliable and hard-working. I give 110% to anything handed to me. I'm excellent in solving

guest-related problems

Collector Specialist

AMO recoveries - Norcross, GA - June 2003 to April 2007

Responsibilities

Receive payments and post amounts paid to customer accounts.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Record information about financial status of customers and status of collection efforts.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits in order to solicit

payment.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review

the terms of sales, service, or credit contracts.

Advise customers of necessary actions and strategies for debt repayment.

Accomplishments

Successful in collecting balances of large dollar amounts on medical bills, credit card bills and auto loans

Skills Used

Ability to locate the individual who is overdue on his payments by checking with various sources such as the

post office, utility companies and credit bureaus. Skip tracers also use advanced computer programs designed

to track individuals who have moved.

EDUCATION

Medical Assisting in Medical Assistant

UEI College and Training - Morrow, GA

2010 to 2012

SKILLS

Media soft medical software,Microsoft Office Suite 2007,patient charting,ICD_9_CPT Coding,Medical Law

ethics,Patient File Management,Data Transcription

CERTIFICATIONS

OSHA and HIPAA

Contact this candidate