Customer Service Representative
Resume:
L oulladee S. N aty
Unit ** Building ** MRB Phase III brgy. Commonwealth Q.C
M obile: (091*-***-****
E -mail: n ************@*******.***
O BJECT I V ES:
A h ighly enthusiastic individual with one year’s hands-on experience in call center settings.
Customer focused approach and exceptional communication skills. Can utilize ability to manage both
i nbound and outbound calls effectively.
E D UCAT IO N:
2007-2011 B achelor of Science in B usiness A dministration - M ajor in Ma rketing
New Era U niversity
Central Ave. Quezon City
Secondary Level
2003-2007
New Era University
Central Ave. Quezon City
S K I L LS/STRENGT HS:
• Demonstrate attitude of developing skills
• Ability to interact effectively in an interdisciplinary environment
• Remains calm and professional throughout critical incidents
• Well versed in identifying customer needs and able to offer a solution quickly
• Ability to multitask
• Easily relates to people
• Background in all Microsoft Offices
• Good Listener and Fast Learner
• internet savvy
P ROFESSIONAL EXPER I ENCE:
• Express Script Inc., (EGS Company): October 2012 – Present
• New Parbuilt Construction Services Inc.
• SPi Global Inc.
Customer Service Representative
• Took inbound calls from patient that orders medication and provide information about
t he status of the orders.
• Profesisonally educate customers about the plan structure and products that they
order.
• Determine the needs of the patient.
• Expert in using the company’s database software for data entry purposes
• Perform data entry services for the company in regards to punching in customer
i nformation and call logs.
• Ability in call monitoring for new hire and provide accurate coaching for their own
p rogress.
ACH I E VE ME N TS:
A ugust 2013Member Service Quality Advocate (Express Script Inc., - CSR)
January 2014Member Service Quality Advocate (Express Script Inc., - CSR)
P ERSONAL I N FOR MAT IO N:
Gender:Female
Age:22 years old
Date of Birth: J uly 7 1991
C ivil Status:Single
Nationality:Filipino
L anguage:English and F lipino
C HARACTER REFERENCES:
C a r r iza M ae Reyes
Customer Service Representative
EGS Inc.
Northgate Cyberpark M untinlupa C ity
R ovielyn Velasco
Data Analyst
Accenture
Mckinley B ldg. Taguig C ity
L eba C larin G amban
Accounting Assistant
H yundai Elevator Services
K apiligan St. Dona Elena Quezon City
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