Global IT Director

Robert McCormick

Cannon House, Harpley Road, Defford, Worcestershire WR8 9BL

Telephone: 077**-****** - Email: ********@*****.***

Seasoned IT Director with 23 years of global IT management experience and extensive Service and Transforma-

tion Management experience with a core background in technology and Mergers & Acquisitions. A pragmatic leader

focused on IT and Services Operations availability 24X7X365. A champion of continual improvement and delivery

of strategic transformational enterprise IT technologies, architecture, applications, systems, and services that en-

able and supports business change, integration and culture. Proactive in engaging and supporting leadership

throughout the business to identify and analyse key business drivers, integrating business objectives into IT opera-

tions through transformational programme deliveries, creating strong links between the business and IT. An enthu-

siastic and energetic team player empowering IT teams through active engagement of people, processes and

technology.

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! CAREER HISTORY

Executive IT Services 2012 - Present

Director (Self - Employed)

Consultant to a variety businesses delivering IT strategies, IT Roadmap, IT Transformation, IT Operations, gover-

nance models, Managed Services (integrations and execution), IT Outsourcing, Team Leadership, Network Man-

agement, IT Service Management, etc.

! Elizabeth Hospital

Queen 2013 - Present

Interim ICT Director

Responsibility:

• Assess and analyse IT operations, technology, delivery of service, review team roles and responsibilities

• Execute IT strategy, align business objectives to IT operations, improve IT operations delivery of service,

provide leadership to struggling IT programmes, ensure business continuity and disaster recovery

• Lead IT Department in supporting users across Acute hospital and community for clinical and non-clinical

systems, services, IT infrastructure, managed services, telecoms, and service desk

• Management of supplier/vendors contractual delivery and integration of services in accordance with SLA

Achievements:

• Collaboratively worked with senior stakeholders to create and implement governance structure

• Define, align and execute IT strategy, managed IT operations, service delivery, program/change/transforma-

tion, risk management, 3rd party vendor management and enterprise applications

• Manage and approved business cases delivering new technologies, infrastructure, applications and services.

Audit IT Operations to ensure operations, systems and services are robust, scaleable, reliable, and secure

• Manage IT budget of £30m including current and future projects delivery

! • Coach and mentor 20 direct reports

ComputaCenter (Nationwide Building Society) 2013 - 2013

Interim Service Delivery Programme Director

Responsibility:

• Rescue service delivery programme, board level stakeholder management, Improve customer relationship,

increase customer satisfaction, reenergise/motivate delivery team, set and manage expectations

• Review and align customer requirement (RFP) with on-site managed service delivery and align back office

supporting services to revised SLAs and KPIs, assign customer responsibilities and align delivery teams

• Evaluate on-site team, review roles and responsibilities, implement appropriate delivery team

Achievements:

• 18 month Service Contract extension, adding 8 additional services, improved customer satisfaction

• Establishing baseline and redefining managed service delivery execution, implemented a continual service

improvement plan, implement a managed service roadmap,governance, processes and delivery procedures

• Identified, assessed and managed contractual delivery risk, cost implications

• Engaged and influenced leadership across both organisations on Managed Services best practices based on

ITIL, Prince2 programme delivery and ISO/IEC 20000-1

• Coached/mentored Service Delivery Executive and re-energised/motivated the delivery team

• Implemented revised delivery objectives and conducted customer satisfaction assessment

• Launched LEAN Programme to reviewed and assess customer suppliers alignment of Managed Services

• Engaged and influenced stakeholders on risk/cost/Service Improvement Plan of revised service roadmap

Logica 2008 – 2012

Chief Technology Officer (Global Outsourcing Services)

Responsibility:

• Worked with group CIO and COO to design and execute revised global IT strategy in support of One Logica

Transformation Programme, engage with in country CEO’s, build and manage relationships

• Developed and implemented revise technology roadmap, highlighting network re-engineered design

• Leadership of IT Operations, infrastructure, enterprise applications, architecture, services and virtual team

• Management of all IT global/local programmes, supplier/partners contract negotiation/management

• Responsible for global network health, operations, services, applications, capacity, BC/DR, audits, etc

Robert McCormick cont.

• Leadership supporting virtual IT Operations team 2000+, management of £285m IT budget

• Executive sponsor as required meet with customer executive leadership

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Achievements:

• Engaged and influenced executive board on the benefits of a revised Systems architecture of Logica’s global

enterprise in support of ONE Logica business direction. Validate and execute revised IT Strategy

• Managed and successfully delivered revised global IT Operations and Services model roadmap with key cost

saving benefits, increased global network operations, improved management and reduced duplication

• Directly responsible for transformation of global network infrastructure, operations, corporate Services, IT

service management, and enterprise systems and services resulting in a 15% cost reduction

• Creation, leadership and management of centralised multi-country IT Operations Team (1500+)

• Introduced and implemented Cloud blended service model in support of revised global Business Continuity/

Disaster Recovery model, also building in redundancy between global Data Centres

• Designed and successfully delivery mail services programme resulting in a 20% reduction in TCO

• Reduced support services costs by £4 million by improved management of third party suppliers, leveraging

buying power, creating synergies in global services and implementing global services purchasing policy

• Centralised desktop services and Desktop Solution resulting in a 15% reduction in purchasing of desktop

hardware, printers and 30% reduction in service globally.

• Redesigning of global network configuration resulting in 30% operations cost reductions (firewalls, routers,

! active director servers, systems administrator, backup systems, legacy systems and services, etc.)

DELL 2007 - 2008

Head of Global Client Programmes (EMEA)

Responsibility:

• Leadership and management of global client programmes execution, delivery, best practices, and reporting

• Responsible for Managed Service Delivery (Svc Desk, Desktop Svcs, Infrastructure Svcs, Svc Mgmt)

• Responsible for delivery excellence to SLA’s, KPI’s, continual improvement and budgets

• Executive interface and POC for customer Infrastructure and services solutions, delivery, and escalations

• Leadership of 13 direct reports, evaluation, performance reviews, roles and responsibilities

• Successfully managed relationship with C-Level stakeholders of AXA, RBS, Coutts, UBS, Unilever, etc

Achievements:

• 30% reduction in global operational costs by restructuring teams and centralising PMO operations

• Delivered improved quality of service and increased customer satisfaction by implementing governance,

post-delivery audits, improvement plans, business process improvements and escalation management

! • Responsible for 8 global contract renewals

BT Global Services 2002 - 2007

Global Business/Transformation Director

Responsibility:

• Management of most complex, strategically important programmes and contracts in the Oil & Gas Sector

• Leadership and management of global outsourced managed services contracts valued £100m

• Responsible for internal delivery of BT Group global transformation programme supporting 110k users

• Programme Director of BT Global Services Partnerships responsible for HP, CISCO, Microsoft, Nortel, etc

• Leadership and management of 17 direct reports and 2500 indirect

Achievements:

• Designed and Built the BT Global Service Management Centre (GSMC) in Texas (USA)

• Successfully managed board level stakeholder relationship internally and externally to including BP, Exxon-

Mobil, Conoco/Phillips, Chevron/Texaco, Schlumberger, and LNG.

• Successful negotiations to secure a partnership with HP valued at £2b over 7 years.

• Delivered BT property rationalisation transformation programme rationalising the estate from 95,000 desks to

50,000 desks, promoted implemented wireless networking, increasing hot desk reported ROI of £600m

• Successful delivered the Personal Communications & Transformation Programme (PCTP) achieving a £250

million cost savings

Outsourcing Transformation Director

• Responsible for all aspects of the NHS child health programme representing 1500 NHS Trust

• Member of executive management team responsible for all 3rd party suppliers, partners and development

team (300 developers), contractual negotiations and deliverables to the NHS

• Direct responsibility for management of contracted partners with a contracted value in of £25m

• Leadership and management of 14 direct reports and 900 indirect employees, suppliers and partners

Achievements:

• Successful delivery of the NHS Child Health Transformation Program with a contracted value of £650m

• Successfully managed all programme partners with a contracted value in excess of £25m

• Management of 300 international developers and development life cycle, change management, programme

risk management, escalations, incident/problem management, etc

Early Career

Tycom Corporations (Chief Information Officer) 1997-2002

Bell Boyd and Lloyd (MIS Director) 1989-1997

Education: University of Southern California 1981 -1982, Wheaton College 1989 -1991

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Robert McCormick cont.

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Education: University of Southern California 1981 -1982, Wheaton College 1989 -1991

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