Customer Service High School

Milika Jones

**** ****** ** ************ ** *****

Cell: 267-***-****

***********@*****.***

Summary

Experienced in taking food orders, operating cash registers and safely handling

food while checking for proper temperatures. Food service worker with fast food,

retail and customer service experience. Trained in food safety and handling.

Customer-oriented fast food worker with deep experience with POS systems, food

preparation and safety regulations. Hardworking manager focused on producing

quality food and providing excellent customer service.

professional appearance

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Comfortable standing for long time periods

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Math and language skills

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Excellent multi-task

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Proven leader

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Culinary knowledge

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Restaurant management

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Commercial deep fryer and slicer operation

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Engaging personality Highlights

Reliable and punctual

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Cash handling

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Neat, clean and

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Accomplishments

Implemented a new product inventory tracking system which reduced monthly

food costs by 0%. Recognized by peers and management for going above and

beyond normal job functions.

Experience

McDonalds August 2007-Present

Shift Manager

Philadelphia, PA

Took necessary steps to meet customer needs and effectively resolve food or

service issues. Promptly reported complaints to a member of the management

team. Correctly received orders, processed payments and responded appropriately

to guest concerns. Communicated clearly and positively with co-workers and

management. Resolved guest complaints promptly and professionally. Mastered

point of sale (POS) computer system for automated order taking. Carefully

maintained sanitation, health and safety standards in all work areas. Closely

followed standard procedures for safe food preparation assembly and presentation

to ensure customer satisfaction. Frequently washed and sanitized hands, food areas

and food preparation tools. Maintained a neat, well groomed appearance including

impeccable personal hygiene, hair restraint and minimal jewelry that meet

company standards. Followed all established restaurant practices and procedures.

Worked well with teammates and openly invited coaching from the management

team. Took initiative to find extra tasks when scheduled duties were completed.

Macy’s September 2013-Feb 2014

Shoe Expeditor/Locater

King Of Prussia, PA

I’m responsible for providing outstanding customer service, meeting

hourly sales and Star Rewards goals on a personal and departmental

basis, and demonstrating superior product knowledge to customers

during periods of high volume. To create a shopping experience that

will make the customer feel welcome and comfortable.

FedEx Express

Package Handler November 2013-

May2014

Cargo City Philadelphia Pa

Loads and unloads aircraft, containers and company vehicles.

Operates mechanized ramp equipment as required to load and

unload packages.

Separates packages by service type and destination, in accordance

with established procedures.

Scans packages according to prescribed procedures.

Audits size and weight of packages to ensure conformity with

service requested.

Ensures cargo is properly secured and tied down.

Ensures the use of safety procedures in handling packages.

Meets aircraft and transports packages to sort area.

Education

June-

Southern EOP High School

2009

High School diploma: Mathematic

Philadelphia, PA, United States

Mathematic Academic Achievement Award

Coursework in culinary arts

Coursework in business and restaurant management

Coursework in food and beverage operations

References

References Available on Request

Contact this candidate