Customer Service Representative
Resume:
Nickolas Mason
Sales Associate - Best Bank
Stone Mountain, GA
********@*****.*** - 678-***-****
WORK EXPERIENCE
Sales Associate
Best Bank - Ellenwood, GA - November 2013 to Present
Performs monetary transactions using the Teller Insight system and handling
large amounts of money in and out of the dual control process.
I am required to meet new checking account goals and crossing flex products
every month.
I am required to provide the best customer service possible and also leave a
lasting impression on person that comes to the teller line.
I have received recognition for exceeding my goal but 50%.
I am skilled in other aspects of the job such as:
• Making sure all work is checked and properly batched
• Checking all audit information and making sure everything prepared
• Assisting with balancing the ATM
• Preparing and checking the night drop sheets
• Assist in preparing the ATM worksheet
• Assist in preparing the Vault information
• Opening and closing various different types of accounts for customers
I also help out with any questions that other employees may have and any issues that my occur with customers.
Teller
Wells Fargo Bank - Stone Mountain, GA - May 2012 to June 2013
Performs monetary transactions using the SVT (Store Vision Teller) system and has worked with large amounts
of money in and out of the dual control process.
I am required to provide optimum customer service and WOW each customer during each and every
transaction.
I held a 85% in 11 Ways to WOW and currently at Bronze status in solutions and last
quarter Gold in solutions.
I have performed multiple task outside of performing transactions and skilled in such things as:
• Preparing, sending, and receiving shipment
• Performing deposit pulls and adding cash to the ATM
• Preparing, sending, and receiving the POD and mail bag
• Preparing and checking the night drop sheet and bags
I also helped over tellers with transactions or any questions that they may have and was trained leadership
and coaching methods to prepare me for the next level of advancement.
Customer Service Representative
Ryla Teleservices - Kennesaw, GA - June 2011 to January 2012
Worked for AT&T through Ryla which is a Vendor site for the company and it involved such responsibilities as:
• Assisting customers over the phone and notating the accounts properly.
• Assisted customers with any billing inquiries
• Used basic troubleshooting steps to determine the issues with customers' device/network
• Took bill payments from customers and assisted with purchases of different types of equipment.
Had to make sure the Average Handle Time(AHT) was not excessively high and each call had a one call
resolution.
Passed six Quality Assurance (QA's) listens monthly.
Received recognition for having a ninety or above Quality score monthly.
Received recognition for having all 10's and a "fully resolved" on a random JD Powers Wave Survey.
Sales Associate
Toys R Us - Lithonia, GA - June 2010 to June 2011
Responsible for assisting guest over the phone and handling transactions and returns on the register.
Responsible for loading items in guest car.
Assisted with overnight receiving duties.
Making guest aware of sales add-on such as birthday clubs, credits cards, loyalty card and Buyer Protection
Plan.
• Held the award for the most completed Toys R Us applications for the month.
• Since the summer of 2006 I had been employed at Toys R Us seasonally while attending college in Alabama
Sales Associate
JC Penney's - Lithonia, GA - June 2009 to August 2009
Assisted customer with questions, comments, and concerns helping to make their shopping experience
enjoyable.
Responsible for assisting guest over the phone and handling transactions and returns on the cash register.
Duties included keeping merchandise displays and orderly; make sure customer areas are presentable and
easy to navigate at all times.
EDUCATION
B.A. in Telecommunications
Alabama A&M University - Normal, AL
August 2007 to May 2010
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