Customer Service Office

Relocating to High Desert, Southern California

************@*****.***

Corynne Brown

Summary Over 10 years administrative office/secretarial experience with accounting.

Computer literate and familiar with various business software and operating

systems. Organized self- starter with a management certificate. Excellent

customer service skills.

Skills: Office management, bookkeeping, AR/AP, data entry, payroll.

Software: MS Office (Word, Excel, Access, Power Point), QuickBooks Pro;

IFAS (financial), SIRE AMS (agenda/document management)

Experience 6/2012 – Present City of Napa, City Clerk Office Napa, CA

Office Assistant II

Assist Mayor and City Council with basic office support, travel

arrangements, meeting verifications and payments, expense reports,

technology, mail distribution, time cards and various other items;

Provide confidential secretarial support to the City Clerk office, assisting

the City Manager’s and City Attorney’s office when necessary;

Provide superior customer service to customers and fellow employees,

as well as email and telephone requests;

Assist with preparation of biannual department budget; handle day to day

department budget upkeep which includes processing invoices, preparing

and tracking purchase orders, monthly financial reconciliation of budget

codes, and resolution of inconsistent or outstanding items;

Prepare correspondence and forms for signature from brief instruction;

and review finished product for accuracy;

Compile, prepare and deliver responses to routine records act requests

through research and collaboration with other City departments;

Assist the Clerk and Deputy City Clerk exclusively with scheduling,

preparing and execution of inter-County meetings, such as the Napa

County League of Governments, League of California Cities, Candidate

Meet and Greet, and breakfast with visiting representatives;

Manage the day to day City Office of Records file management system,

using judgment to make necessary changes to enhance the systems

efficiency;

Manage the clerk@ email inbox, answering routine emails and

collaborating with Deputy City Clerk on more complex items;

Review Citywide agreements for proper attachments, log and route for

required City signatures and maintain in the City Office of Record filing

system;

Use Excel spreadsheets for file management system, logs and financial

tracking;

Assist in the daily direction of mail clerk duties, office coverage and City

Hall meeting rooms, as well as handle office systems, supplies and mail

distribution to City Clerk Department and City Council;

6/2011 – 12/2011 Ross Roofing & Construction, Inc. Marina, CA

Office Administration

Managed daily office practices and procedures and provided excellent

client/vendor customer service for a Diamond Certified roofing company;

Prepared AP/AR along with some billing and follow-up calls;

Managed work orders (re-roofing & repairs) from start to finish, obtaining

proper authorization, contracts, insurance documentation, and costing

out;

Prepared and verified employee timecards for payroll;

Secured roofing permits and final roof inspection appointments.

Used Excel spreadsheets to track jobs and prepare cost-outs.

Accepted customer payments in person and over the telephone using a

credit card machine;

10/2007- 6/2011 MPUSD - Del Rey Woods Elementary Seaside, CA

Computer Lab Assistant (part-time)

Assist students with learning computer programs.

Teach computer skills to students in grades kindergarten through fifth.

Communicate with the teachers on what is available in the computer lab to

support classroom learning.

Use LCD projector to support instruction and learning.

Use Access to develop a data base for tracking and reporting the school’s

electronic inventory (computers, printers, scanners, etc…)

2/2010 – 9/2010 Monterey County Film Commission, Pacific Grove, CA

Bookkeeper (part-time)

General bookkeeping duties for the non-profit company using

QuickBooks Pro.

Generate reports, record income, AP/AR and income/expense tracking for

fundraising events.

10/2005 – 10/2007 MPUSD - Crumpton Elementary School Marina, CA

Classroom Aid/Playground Supervisor

Help students in a classroom setting with their daily class assignments.

Supervise students during lunch and recess.

Helped select and then organized the schools assemblies for the 2007

school year.

Classroom organization and other tasks as needed.

3/2003–9/2004 Healthland Insurance Svc., Inc. Bakersfield, CA

Accounting

Responsible for Monthly and Quarterly Payroll Tax Reports for the business

and their payment.

• Prepared Payroll.

• Entered and tracked daily income received for reports and deposit.

• Review, preparation and payment of weekly A/P.

• Tracked Unemployment account funds and claims.

• New employee verification.

1992–1995 Silver Valley USD Yermo, CA

Accounting Technician

• A/P, A/R, and contact person for department internal/external account audits.

• Reviewed daily cash receipts from school kitchens to ensure accurate

Deposits and student meal usage for audits.

• Review, authorization and tracking of the Free and Reduced Meal Program

applications, audited yearly.

• Handled parent concerns and complaints.

• Developed Specific Office Procedures.

1991–1992 Texaco (Voit Temp Svc.) Apple Valley, CA

Secretary

• Cataloged various technical and procedural information.

• Answered telephones, prepared correspondence and received and distributed

mail.

1990–1991 Richard A. Stack, Atty. at Law Barstow, CA

Secretary

• Typed legal papers for filing with the Court.

• Ensured correspondence to clients and other parties.

• Reviewed legal files for proper paperwork.

• Answered telephones and scheduled appointments.

1988–1990 LUZ Construction Mgmt., Inc. Boron, CA

Purchasing Coordinator

• Audited purchasing files for accuracy and correct contract procedures.

• Tracked purchasing files through data processing and document control to

ensure adequate time frames were followed.

• Handled various department and vendor inquiries and complaints.

1988–1989 LUZ Engineering/Construction Boron, CA

Administrative Secretary

• Managed office and one office clerk.

• High volume correspondence and travel arrangements for top executives of

growing company.

• Correspondence and office support for several engineers.

1986–1987 Marina Mortgage Barstow, CA

Receptionist/Secretary

• Responsible for opening mortgage files, and the preparation and mailing of

verifications to employers and financial institutions.

• Received and distributed mail to proper departments.

• Directed telephone calls from clients and realtors.

1981–1986 McDonalds Restaurant Barstow, CA

Swing Manager

• Promoted from Training Coordinator.

• Managed various areas of the store involving a large number of crew

members.

• Employee reviews and training as well as some new Manager training.

• Handled large amounts of money and responsible for crew cash drawer

balancing.

• Hourly register reports.

Education 1985–1995 Barstow Community College Barstow, CA

• Management Certificate

• Courses in General Education and Management.

• Accounting IA/IB

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