Anitha Narayan MBA PMP

**** ******* ******, *****, **-60532 : acgqtg@r.postjobfree.com : 630-***-**** (Cell)

Senior Program and Project Manager

Enterprise IT Program Management, Product development, Productivity improvement and

Automation

EXECUTIVE PROFILE

Professional with over 14 years of experience in IT Development, Business analysis, Project and Program

Management. Strong leadership and change management experience in providing enterprise-level

program roadmaps, product delivery, managing client relationships, process improvement, PMO best

practices, training and mentoring. Over 8 years experience in the health care industry with knowledge of

HIPAA and regulatory provisions. Successful in leading/implementing several high-profile, multimillion

dollar projects and programs. Proven experience in all phases of project life-cycle development using

Waterfall and Agile methodology. A highly accomplished organizational leader and team-builder with

project leadership experience offering creative problem-solving analysis to improve organizational

processes to exceed business goals and customer expectations.

SKILL SUMMARY

Program / Project Value Added

Management: IT Project Lifecycle: Leadership: Technical Expertise:

.Net, Java, C, XML,

Custom Software Risk Management and ColdFusion and Web

Development Scrum Master Financial Management Services

System Migrations / Project Planning and JavaScript, HTML and

Integrations Scheduling Business and IT Planning Style sheets

Ms Office - Project, Visio,

Web / Portal Costing, Budgeting and Client Relations and PowerPoint, Excel and

Development ROI Analysis Vendor Management Word

BI - Reporting Team Building and SharePoint and Team

Services Requirements Analysis Mentoring Foundation Server (TFS)

Design, Testing and Cross Functional

Telephony Systems Release Supervision SQL Server 2000

PROFESSIONAL EXPERIENCE

RSA MEDICAL, Naperville, IL

RSA Medical is a leading provider of medical assessment and medical management for patients

interacting with life and health insurance companies.

IT Senior Project Manager 2012 to Oct 2014

Role: Program Manager

• Managed and implemented IT software development programs for new service launches, in an agile

environment, that supported Healthcare Affordable Care Act for both Retail and Medicaid lines of

business.

• Aligned program objectives to meet the organizational strategies

Anitha Narayan MBA PMP

5340 Burnham Street, Lisle, IL-60532 : acgqtg@r.postjobfree.com : 630-***-**** (Cell)

Led programs components to implementation for initial open enrollment Retail and

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Medicaid (several plans) on boarding to manage insurance carriers' risk arising from member

health conditions.

Sustain revenue from program components for care activation of Retail members (several

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clients), designed to assist members to activate care and maintain health.

Lead program components in steady state to maintain return on investment for both

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Retail and Medicaid lines of business.

• Created high level program roadmap identifying primary tracks of work across all functional areas.

• Monitor interdependencies and alignment of various project tracks within and across functions to

meet program objectives.

• Communicate overall vision to stakeholders.

• Identified and established partnerships with stakeholders to build support, secure sponsorship, and

ensure alignment for program outcomes.

• Monitor and manage budget and schedule as per SOW.

• Created project pacing to ensure incremental benefits.

• Directed and coordinated activities of project team members to ensure project progresses on

schedule and within prescribed budget.

• Facilitated information sharing across all levels.

• Responsible for risk management and conflict resolution; identified risks to program success and

created mitigation plans.

• Review status reports prepared by personnel and modify schedule and plans accordingly.

• Prepare required project reports for management, clients and vendors.

• Provided metric visibility to stakeholders related to program ROI and delivery.

• Foster continuous improvement by evaluating program progress and results against success metrics.

• Built, developed and helped grow business relationship that is vital for the success of the program.

• Manage program comprising of various program components, each component comprising of 15 - 20

team members.

• Coach, mentor, motivate and supervise project team members, and influence them to take positive

action and accountability for their assigned work.

Aetna, Downers Grove, IL

A leading health care company offering full range of products and services including group and individual

health insurance, Medicare and Medicaid programs, and coverage for specialty services such as workers’

compensation.

IT Project Manager 2006 to 2012

Role: Project Manager

• Managed and implemented IT software development projects that supported and interfaced Customer

Service, and proprietary systems. Focus was on customer service, requirements gathering, project

planning, scheduling, coordinating, tracking, monitoring, evaluating and directing project activities

through the lifecycle including requirements, design, development, testing, deployment and closure.

• Increased provider in and out of network search efficiencies by creating a software application that

allowed for provider eligibility within client network participation.

• Gained efficiencies in building centralized application to manage network and non-network products

and their definitions.

• Reduced operating costs by eliminating redundant applications and upgrading IT infrastructure.

• Increased speed and efficiency with an upgrade of a system that manages external providers to view

their client eligibility list.

• Increased efficiencies in enhancing provider application to maintain group information, inheritance of

group characteristics with ability to maintain parent child hierarchies.

Anitha Narayan MBA PMP

5340 Burnham Street, Lisle, IL-60532 : acgqtg@r.postjobfree.com : 630-***-**** (Cell)

• Designed and developed a financial tool to manage and monitor projects’ financials for the various

tracks with varying granularity in identifying actual costs by employee, by SDLC phase and by

department, with ability to calculate the estimate at completion.

• As a Tier 1 PM currently managing four tracks for the D136 Client Provider Network Phase 2 project.

Each track being independent of the other comprising of 15 – 50 team members.

• As a Tier 1 PM currently managing D335 Phase 2 Provider to Group Affiliation project comprising of

15 – 30 team members.

• As a Tier 2 PM managed phase 1 of the C136 Client Provider Network project for the P&PS

department comprising several systems such as Client Plan Repository (CPR, including 20

downstream systems), Product Definition (PD) and Payor Data Distribution (PaDD).

• Facilitate workgroup meetings with business and IT team members.

• Coordinate environment requirements across cross functional teams for development and testing

purposes.

• Oversee review and approval process with all pertinent project related materials prior to release to

stakeholder.

• Manage risks and issues with recommendations to mitigate, accept or transfer the risk.

• Manage project financials with budgeting and forecasting abilities and calculate estimate at

completion.

• Facilitate status meetings with the teams on the progress of the functional, integration and user

acceptance testing to ensure smooth delivery of enhancement.

• Provide progress status to all levels of stakeholders – Workgroup, Sr. Management and Steering

Group.

• Assisted management during the Decision Paper process to ensure completeness and accuracy of

the papers and plan work effort for the team.

UNITED PARCEL SERVICE, Addison, IL 2000 to 2006

UPS is world’s largest package Delivery Company and leading global provider of specialized

transportation and logistics services. UPS manages flow of information, goods and funds in more than

200 countries.

IT Specialist Consultant

• Designed the Hazardous Goods Tracking system for the Air department to enable

tracking of all hazardous goods, claims, follow ups and precautionary measures taken to ensure

safety. Designed validation checks and several MIS reports to estimate and process claims. This

application resulted in significant savings to the company by limiting risks through consignor claims

from shipping hazardous goods.

• Designed and developed a “single sign on” application. This application enabled the users to log in

from enterprise system to the Portal using Clear Trust technology. This improved user experience to

seamlessly navigate across various application platforms with single ID.

• Built a module manager tool to track user requests for service and incident management. This

resulted in efficiencies in company’s time and resources from manual work to automatic assignment

of tasks to the responsible group for action. Designed reports for monitoring tasks at various stages,

assisted in metrics and SLA reporting. This resulted in several cost saving measures in third party

software licensing and maintenance costs.

Anitha Narayan MBA PMP

5340 Burnham Street, Lisle, IL-60532 : acgqtg@r.postjobfree.com : 630-***-**** (Cell)

P.C. Hansotia & co (Associate of Delloitte Haskins & Sells) Mumbai, India

Senior Audit Consultant 1992 to 1996

• Responsible for reviews and audits of various large multinational clients.

• Prepare financial statements and tax returns.

• Conduct statutory and internal audits of various clients.

• Budgeting and forecasting of financial statements and reporting to management.

• Responsibilities include supervisory duties and administrative functions.

• Designed functional specifications in finance - general ledger, accounts payable and costing

areas.

• Led teams to conduct user requirement studies for systems development in financial accounting

and reporting areas.

• Generate reports to management including trend analysis reporting

EDUCATION

Project Management Institute, USA

Portfolio Management Professional (PfMP) – In progress

Keller Graduate School of Management (Devry University), USA

Masters in Business Administration (MBA) Finance major – May 2012

Project Management Institute, USA

Project Management Professional (PMP) – May 2008

Institute of Certified Public Accountants CPA, USA

Certified Public Accountant (CPA) – May 1997

Institute of Chartered Accountants of India

CA Inter – Nov 1993

Institute of Cost and Works of India

ICWAI Inter – Nov 1992

University of Mumbai, India

Masters in Finance and Business Management – Nov 1996

Bachelors in Commerce and Economics (Finance major) – May 1992

Additional Details

US Citizen

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