Director of Operations

Alexis Cruz

*** * ****** ** *******, CA ***** 619-***-**** cell

*********@***.***

OBJECTIVE

A position as General Manager/Director of Operations in Distribution/

Logistics.

QUALIFICATIONS

Experienced professional in operational supply chain management with

extensive experience improving distribution systems. Dealing with

3PL contract negotiation, materials purchasing, customer service and

team building. 21 years experience in warehouse operations,

including 14 years in management positions. Effective team builder

and leader, "can do" attitude, excellent communication skills.

Bilingual English/Spanish.

EXPERIENCE

Aaron Industries Inc./ PLDevelopments, Lynnwood, CA, Aug 2012 -

present.

Director of Operations. Supervise 6 managers and 200 non union

temporary and permanent associates within three different facilities

totaling over 300,000 square feet. Manage operations, purchasing,

compounding, filling, maintenance, packaging, and warehousing

departments, and safety. Insure all packaged Over The Counter (OTC)

medicines are packaged and shipped in accordance with FDA and

customer specifications. Develop SOPs, manage implementation, and

measure effectiveness. Create and oversee operating budgets, and

insure a high level of customer service. Develop continuous

improvement programs that reduce costs while increasing production

and profitability.

. Improved monthly inventory accuracy by 9%.

. Improved on time and in full deliveries by 10%.

. Reduced labor cost by 18% .

. Increased packaging output by 15%.

. Reduced logistics cost by 6% by introducing new 3PL carriers and

contract negotiation

Coca-Cola Refreshments, May 2011 - Aug 2012.

Distribution Manager II, Los Angeles, CA, Dec 2011 - Aug 2012.

Managed a team of four delivery supervisors and one full service

supervisor with responsibility for 80 union drivers within the Los

Angeles market. Responsible for the maintenance tracking of 50+

vehicles.

Warehouse Manager III, Downey, CA, May 2011 - Dec 2011. Managed a

team of 5 warehouse supervisors and 13 dock supervisors with

responsibility for 400 union associates within a 450,000 square foot

facility. Led efforts in establishing corporate safety program that

significantly reduced employee injuries. Established communication

channels that improved customer service and product flow.

. Led kaizen process between DRP, Inventory, Transportation,

filling and two other distribution centers that resulted in

100% order fulfillment for CCL accounts and reduced

complaints by 90%.

. Continually engaged supervisors to increase efficiency in

cases per hour picked to the required corporate mandate.

Nutricia North America, Inc., Rockville, MD, Oct 2010 - May 2011.

Distribution Operations Manager. Established inventory

accountability procedures for this nutraceutical company. Developed

plans for relocation of entire distribution center. Established

Safety Committee, led on-the-job safety efforts, and ensured center

operation within OSHA/FDA/WISE guidelines. Identified safety

hazards, developed new safety policies and procedures, and conducted

regular safety audits and training. Developed company's Emergency

Response Plan and Facility Sanitization Plan that met all OSHA and

FDA requirements.

. Researched and implemented an inventory scanning system that

increased inventory accuracy from 70% to 98% and measurably

improved customer service.

. Safety programs resulted in zero reportable incidents.

. Established facility KPI's that ensured efficiency, safety,

and customer satisfaction.

iLevel iSC by Weyerhauser, National City, CA July 2007-Oct 2010

Site Operations Manager. (June 2008 - Oct.2010) Managed a staff of

14 warehouse operations associates. Analyzed financial reports,

purchased materials and determined cost variances and causes. Worked

closely with management to develop a new automated inventory control

system. Delivered presentations to upper management covering safety,

financials, health and wellness programs, product quality, and site

productivity. Conducted training classes in job safety, quality

control, and daily operating procedures. Assisted in negotiating

with union to create a new contract.

. Utilized lean production, reducing operating costs by $600 K+,

or 30%.

. Reduced shipping costs by $150K by utilizing in-house

transportation.

. Instituted two new lean programs that reduced order processing

labor by 30%, and added 4500 sq ft of usable space.

Phoenix, AZ, July 2007-Jun 2008.

Site Operations Supervisor. Selected by management to turn around a

failing site. Developed cross training program that improved

employee safety, productivity, and efficiency. Identified and

mentored key personnel for retention and resolved site personnel

issues. Combined day and night shifts to increase productivity.

. Reconfigured 15 acre yard based on safety and lean principles,

increasing productivity and product flow.

HFS North America, Kent, WA, Jan-July 2007.

Operations and Warehouse Supervisor. Identified causes of high

personnel turnover and analyzed local market for solutions.

. Reduced turnover from 75% to 25%.

. Reduced warehouse inventory by 50% by accurately analyzing

inventory need.

Kamino International Transport, Renton, WA, Oct 2004-Aug 2005.

Logistics Manager.

. Developed inventory control procedures that completely

eliminated shrinkage.

. Helped develop packaging that reduced damages by 20%.

. Negotiated contract pricing with 3PL carriers, vendors and

customers

10 years previous experience in warehouse safety training, shipping,

receiving, inventory control, materials purchasing, quality control,

logistics, and management.

U. S. Army National Guard 02/2000 - 02/2014

U.S.

Army 08/1992 - 12/1999

Platoon and Operations Sergeant/Materials Management Specialist.

Ran 700+ transportation missions; responsible for high-value

detainees.

COMPUTER SKILLS

MS Office Suite, SAP, AS-400, WMS Implementation, TMS

LICENSES and CERTIFICATIONS

Six Sigma Black Belt Certified

Greenbelt Certified in Lean Principles

HACCP Certified

EDUCATION and TRAINING

Master Performance Improvement, Grantham University, Kansas City,

MO, 2014

BS Business Administration, Grantham University, Kansas City, MO,

2010.

ADDITIONAL TRAINING

Incident Investigation Trained

OSHA 300 Log Tracking

Trained in Workman's Comp file handling

Knowledge of FDA, DOT, and OSHA rules and regulations

ISO 22000, 9001 and PAS 220:2008 Certification Requirements

REFERENCES

Excellent personal and professional references available on request.

Contact this candidate