Manager, leader, clinical expert, lifelong learner, CSSGB

Terri L McNeil, RN, MSN-HCSM, CPN

***** ******** **** 904-***-****

Charlotte, NC 28278 **********@*****.***

SUMMARY

Master’s prepared nurse leader with expert clinical and management background in non-for-profit

healthcare organizations. Flexible, quick learner who adapts easily to new situations and enjoys a

challenge. Self-motivated with a commitment to providing excellent customer service and quality

care.

• • • Professional

Clinical Effectiveness Communication

• • Compassionate

Management Quality

• • Leadership

Performance Family/Patient

Improvement Centered

PROFESSIONAL EXPERIENCE

CAROLINAS HEALTHCARE SYSTEM, Charlotte, NC 2012 – 2014

Manager, Pediatric Emergency Department

Manage day to day operations of a 17 bed pediatric emergency center. Manage staffing,

scheduling, hiring, disciplinary actions and terminations for 43+ FTEs. Responsible for maintaining

unit operations within annual budget. Prepares and submits annual operational and salary

budgets. On call 24/7. Report directly to Assistant Vice President Nursing of Outpatient

Operations. Work very closely with Adult Emergency Department Administrators, Pediatric and

Adult Medical Directors and Trauma Team to achieve and maintain system, divisional, hospital

and unit yearly goals.

• Attained Magnet Status 2013.

• Attained Pediatric Trauma Level II status with survey Fall 2013.

• Implemented Management for Daily Improvement

• Utilized Lean Methodology to improve work flow of Emergency Department and prepare to

take care of Pediatric Traumas

• Participation in a combined Emergency Department Engagement projects to improve service

• Maintained a 0% blood culture contamination rate for three out of four quarters.

BAPTIST MEDICAL CENTER-WOLFSON CHILDREN’S HOSPITAL, Jacksonville, FL 1994 –

2012

Manager, Wolfson Children’s Emergency Center (2009-2012)

Manage day to day operations of a 31 bed pediatric emergency center. Manage staffing,

scheduling, hiring, disciplinary actions and terminations for 69 FTEs. Responsible for maintaining

unit operations within annual budget. Prepares and submits operational and salary budgets.

Achieve and maintain system, hospital, and unit yearly goals. On call 24/7 and cover ADON for

holidays. Report directly to Director of Nursing responsible for ICUs and CEC. Job overview

• Improved doctor and nurse relationships

• Improved staff moral and satisfaction

Terri L McNeil PAGE TWO

• Improved LWBS rate from 1.4% to 0.7%

• Successful implementation of EMR

• Advocated and attained approval for more staff

• Increases staff national certifications from 4 to 13 in one year

Pediatric Quality Coordinator (2007-2009)

Develop Pediatric Quality Management program for Wolfson Children’s Hospital. Updated

standing orders for the entire hospital. Direct report to Manager, Clinical

Effectiveness/Performance Improvement

• Podium presentation at NACHRI convention

• Facilitated Physician Quality Management and Peer Review

• Monthly and quarterly data abstraction

• Developed a monthly report card for outpatient and inpatient units

• Lead several large Clinical Effectiveness Committees

• Advocated and achieved participation in a pediatric benchmarking program

• Established a Quality Improvement teaching tool and practicum for the University of Florida

pharmacy residency program

• Developed an Asthma Action Plan used among the community partners

• Participated in Children Asthma Partnership at Wolfson (CAPW)

Manager, Clinical Effectiveness/Performance Improvement (2005-2007)

Manage Baptist Health System CE/PI department. 8 direct reports. Hiring and termination of staff.

Maintain each hospital Quality Management Committees. Chart abstraction and submission to

database for CMS core measures. Manage and help facilitate all Baptist Health Clinical

Effectiveness Committees. Direct report to System Quality Officer/Director. Budgetary

management and scheduling for department. Participated in weekly meetings with Sr. Vice

President to improve data collection and patient outcomes. Conducted all Root Cause Analysis

and Intensified Reviews for Baptist Health

• Advocated and attained a Pediatric Quality Coordinator for Wolfson Children’s Hospital

• Established a system-wide standardized template for Standing Orders

• Developed a system-wide approval process for Standing Orders

• Established a peer behavior based interview process

• Facilitated physician lead committees to improve patient outcomes

• Developed Root Cause Analysis training tool for Baptist Health

Clinical Effectiveness/Performance Improvement Nurse (2003-2005)

Conducted Baptist Health chart abstraction and data input for all CMS core measures. Reported

and identified compliance issues for CMS core measures. Managed and documented all physician

peer review and Quality Management Committees for assigned campuses.

• Facilitated a system-wide medication observation program

Terri L McNeil PAGE THREE

• Advocated to have all Pediatric committees and teams assigned to one person

• Facilitated physician lead teams and committees

• Began work on standing order sets

EDUCATION

Coursework toward DNP - Nursing,

The University of Alabama, Tuscaloosa, Alabama

Master of Science-Healthcare Systems Management, Nursing,

Loyola University, New Orleans, Louisiana

Bachelor of Science, Nursing,

Jacksonville University, Jacksonville, Florida

Associate of Arts – Arts,

St Leo University, St Leo, Florida

Diploma, Nursing

Grady School of Nursing, Atlanta, Georgia

PROFESSIONAL DEVELOPMENT

Gateway Leadership Development Program

Emerging Leaders Program

Six Sigma Green Belt

Certified Pediatric Nurse

PALS, TNCC, CPI and BLS

Member ENA

Member Sigma Theta Tau International, Honor Society of Nursing

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