Customer Service Sales

RUBEN ALOYAN

*** ****** ***** • Glendale, CA ****6

*******@*****.*** • 650-***-****

EDUCATION

UNIVERSITY OF SOUTHERN CALIFORNIA LOS ANGELES, CA

Bachelor of Science, Business Administration December 2009

• Financial Management Concentration – Corporate Financial Strategy, Macroeconomic

Analysis for Business Decisions, Business Finance

• Alpha Epsilon Omega, Epsilon Chapter – Philanthropy Chair and Treasurer

EXPERIENCE

ROOST SAUSALITO, CA

Accounts Receivable Associate February 2014 – August 2014

• RESEARCHED AND RESOLVED ACCOUNTS RECEIVABLE ISSUES WHILE

WORKING WITH SALES AND CUSTOMER SERVICE DEPARTMENTS

• ANALYZED AND PREPARED DAILY SALES REPORTS OF SHIPMENTS TO

CUSTOMERS, WHILE AUDITING AND COORDINATING THE CORRECTION

EFFORTS WITH OTHER DEPARTMENTS

• PREPARED DAILY JOURNAL ENTRIES AND POSTED TO THE GENERAL

LEDGER THROUGH BUROWARE

• ASSISTED THE CONTROLLER WITH MONTH END CLOSING ACTIVITIES

• PROCESSED CREDIT CARD AUTHORIZATIONS, PAYMENTS AND REFUNDS

THROUGH ICVERIFY

• INTERACTED WITH WHOLESALE CUSTOMERS AND SALES

REPRESENTATIVES

• PERFORMED DAILY ACCOUNT RECONCILIATIONS

OPEN TABLE SAN FRANCISCO, CA

Accounts Receivable Specialist (via Accounting Principles) December 2013 – January 2014

• Posted cash receipts through Great Plains software

• Reconciled billings and Accounts Receivable by processing batches and editing reports

• Performed research and account analysis for customers

YAP STONE WALNUT CREEK, CA

Accountant (via Robert Half Accountemps) August 2013 – October 2013

• Prepared financial reports by collecting, analyzing and summarizing account information

• Compared billed invoices against contract rates to reconcile discrepancies

• Conducted variance analysis and summarized audit data in spreadsheets

UNION BANK LOS ANGELES, CA

Senior Customer Service Associate July 2012 – August 2013

• Assisted customers with transactions and inquiries, processed reconciliations, and

resolved issues while adhering to bank operational and security policies

• Consistently met monthly sales goals by identifying and recommending appropriate

services and financial products to certain customers

PACIFIC REAL ESTATE SERVICES SHERMAN OAKS, CA

Accountant December 2011 – July 2012

• Preformed general accounting tasks

• Prepared monthly revenue and expense journal entries and reconciled accounts

D AND D MARKETING ENCINO, CA

Financial Analyst January 2010 – November 2011

• Forecasted monthly cash flow, revenue, and expense projections

• Evaluated impact of pricing and cost decisions on current and future business

• Prepared and presented financial reports and current industry trends

• Analyzed budget and new business line performance

NBC UNIVERSAL UNIVERSAL CITY, CA

Internship Program – Finance September 2009 – December 2009

• Prepared monthly cost budgets with the finance manager

• Processed and finalized post-production billing authorizations through SAP

NORTHWESTERN MUTUAL LOS ANGELES, CA

Strategic Financial Group – Investment Operations Intern September 2008 – December 2008

• Assisted with periodic audits of organization-wide compliance with external regulations

• Attended continuing education programs (i.e., CFP, ChFC and CLU)

SOFTWARE PROFICIENCIES

BuroWARE

•

Great Plains

•

ICVERIFY

•

Microsoft Office suite (including Access and Excel)

•

QuickBooks

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SalesForce.com

•

SAP

•

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