Customer Service High School

Dominique Germany

**** **** **** *****

Indianapolis, Indiana 46226

Cell: 317-***-****

Email: *********@*****.***

Career Objective:

Skilled in customer service and looking for a position to utilize my

skills in a position that will allow me to enhance my career knowledge

and experience

Core Competencies:

• Extensive knowledge of a call center policies, requirements and work

procedure

• Possess excellent verbal communication skills with sound knowledge

of Windows based application systems

• Attention to detail with effective organizational skills

• Excellent mathematical, analytical and logical skills

Work Experience:

Organization: Comcast

Duration: January 2012 till date

Designation: Customer Account Executive

Handle responsibilities of performing transactions for customers

Ability to detect errors, evaluate the problem areas and provide

Feasible solutions

Strong emphasis on accuracy and constant improvements

Capability to perform under time constraints and pressure situations

Responsible for handling customer inquiries regarding financial

products and services

Perform other clerical things like preparing promotional mails to be

mailed out on a daily basis

Organization: Anthem /WellPoint

Duration: February 2011 to August 2011

Designation: Customer Service Rep II

• Assist callers in an automated inbound call-center

• Take payments for customers paying on premiums or policies

• Support and provide superior service via phones, e-mails and faxes

as a receiver and caller

• Use questioning and listening skills that support effective

telephone communication.

• Use an effective approach to handle special telephone tasks like

call transfers, taking calls 60-75 Calls a day

• Perform other essential administrative and clerical tasks,as

required

Organization: Wal-Mart Super Center

Duration: August 2008 - April 2010

Designation: Cashier

• Places customer first, with full focus on the task at hand

• Posses the ability to manage and prioritize multiple tasks

• A strong team player excellent interpersonal skills

• Ability to accurately complete merchandise sales

• Balance all transactions

Organization: Mt Zion Apostolic Church

Duration: April 2009 - August 2010

Designation: Clerical Assistant

• Add new material to file records and create new records as

necessary

• Answer multi - phone lines and transfer accordingly

• Greeted each customer and created friendly relationships

• Maintain an awareness of all promotions

Educational Summary:

Achieved High School Diploma

Arlington High School 2008

Personal Details:

Medical Terminology

Intro Computer Knowledge 101

Reference:

Will be available upon request

Contact this candidate