Customer Service Manager

Heather Paxton

Quick learning leader

Lebanon, TN

************@*****.*** - 615-***-****

Looking for a customer service position in a challenging environment with plenty of chance

for advancement.

WORK EXPERIENCE

Department Manager

KMART - Lebanon, TN - June 2007 to March 2012

Responsible for all the merchandise flow and sales in the highest earning department in the store.

• Management experience

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Shift Manager

Sonic Drive In - Lebanon, TN - April 2011 to April 2011

Opened the store every morning making sure all the money and paperwork from the day before was settled.

Managed a staff of up to 15 employees making sure all the stock was

prepared for the day before. Reported to my General Manager with any issues that may have

risen. Take care of customer complaints via email or telephone.

EDUCATION

English

University Of Tennessee Knoxville - Knoxville, TN

2009 to 2010

ADDITIONAL INFORMATION

SKILLS

• over 5 years of customer service experience

• Cash management skills

• ability to run a register proficiently

• advanced mathematical skills

• proficient computer skills

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