Sales Customer Service
Resume:
Cody James Matticks
***********@*****.***
Mobile: 281-***-****
Successful, Proven Sales Associate & Administrator
Sales Associate with dynamic Customer Relations bringing proven success in
Sales, Merchandising, and Customer Satisfaction for complex and changing
organizations. A highly respected leader as a successful and influential
member of the Sales and Management Team. Proven ability to increase
earnings and enhance profitability through strategic and operational
decisions.
HIGHLIGHTS OF QUALIFICATIONS
Calm, Authoritative Leader .Strong Team Builder .Mentor, Trainer & Coach
.Team Development. Adept Collaborator .Dynamic Problem-Solver .Process
Improvements .Skilled Decision-Maker .Trusted and Devoted .Great
Communicator and Outstanding People Skills. Self Motivated
SELECTED PROFESSIONAL ACHIEVEMENTS
COLLABORATE effectively with all levels of management and employees within
all organizations to solve opportunities and tremendously improve the lines
of communication and trust.
TEAMED with other Sales Associates. Managers and Inventory Directors to
gain better buys and control on inventory, improve margins and, thusly
improve profit.
ENHANCED and improved controls over many procedures by grasping the issues
and helping to design new Policies & Procedures.
DESIGNED and implemented Training Manuals to expedite the new hires'
abilities to perform well in their new position and gain a better
understanding of "the business" and corporate goals.
INCREASES SALES in all positions and created great custom relationships.
ACADEMIC SUCCESS & PROFESSIONAL DEVELOPMENT
Attending Lone Star College, and then will attend the University of Houston
for a BBA.
PROFESSIONAL SYNOPSIS
MASSAGE ENVY SPA 2013-Present
Assistant Clinic Administrator (2014-present)
o Key player as part of the management team
o Collaborated to get everyone on the same page and direction for the
client
o Trained and mentored all new employees
o Compiling and updating various reports
o Coordinating all booking appointments
Junior Clinic Administrator (2013 - 2014)
o Training and mentored Sales Associates
o Resolved client issues with professional feedback and suggestions
o Assistant as a team member as needed for the Administrator or in Sales
o Coordinating all booking appointments
Cody James Matticks
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Email: ***********@*****.*** Mobile: 281-***-****
PROFESSIONAL SYNOPSIS (Continued)
Sales Associate (2013 - 2013)
o Evaluated customers' needs and teamed with them to develop the
appropriate spa plan.
o Overcoming an established quota each month for new clients.
o Coordinated all booking appointments
o Prepped all rooms for cleanliness and supplies.
BEAUTY BRANDS (2011-
2013)
They are a beauty care company offering skin care, makeup, nail care, hair
care, along with salon and spa treatments. I left to broaden my scope of
business and to obtain a more diverse background.
Shift Manager (2012-2013)
o Key member of the management team
o Implemented policies & procedures as needed
o Responsible for all aspects of the store from inventory, customer
relations, and overseeing staff
Customer Service / Merchandiser (2011-2012)
o Implemented and maintained Plan-O-Grams and inventory
o Coordinated customer appointments
o Resolved customer issues as needed
o Recommended products to customers
WING STOP RESTAURANT (2010-2010)
They are a restaurant mainly dealing in chicken wings and are location
throughout the US. I left due to long travel time and school conflicts.
Cashier
o Handled all register transaction
o Implemented inventory counts
LUBY'S RESTAURANT (2010-
2010)
They are a chain of cafeteria style restaurants located in TX. I left due
to conflict of High School.
Waiter
o Established ongoing customer relations and helped them as needed
A-GlEAM (2004-
2009)
A Pool Operations Company offering complete pool maintenance, lifeguards
services, and full retail pool and swimming supplies. I left due to A-Gleam
not having as many pool contracts, lack of hours and school.
Lifeguard at commercial / residential pools.
o Enforced all safety regulations and procedures, over seeing those in
and out of the pool.
o Maintained and cleaned pool
o Assistant in Admin work in the office
OTHER
Eagle Scout and Member of the Order of the Arrow
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