Customer Service Medical
Resume:
ANNE CHANG 510-***-**** (cell, available **/*)
Independent Contract
Mandarin Medical *********@*****.***
Interpreter
On-Site Medical Interpreting (Kaiser CA-Oakland)
TeleLanguage Service
Inc. On-Site Interpreting for med.eval. etc.
Golden State on-site Interpreting (Immigration Interviews/Business /legal,
Interpreting Service etc.)
Inc.
Michelle You Chinese
Translation &
Interpreter Inc.
2008 to 7/2014 Fast paced Student Health Service Center, daily assigned to
University Health various departments from Primary care to Occupational clinics &
Service to appointment office, duties included front & back office,
Berkeley, CA performing excellent patient services in person and on multiple
phone line systems; great co-worker interaction, efficiency EHR
/EMR charting, I was always able to handle busy work load,
always provided passionate patients services with outstanding
customer service skills, I interpreter for Chinese speaking
students/staffs etc.
2007 to 2008 Medical-Legal (Worker's Compensation), intake, ordering tests
ERG Med-Legal Group (MRI, CT, ultra sound, blood works etc.) obtains medical
Albany, CA records/ test results/reports/ documents/ health history,
schedule appointments for AME/QME, Panel QME, AOE/COE and
Deposition, obtains authorization fee for service from AA / DA /
IA, etc.
2000 to 2007 Front/ back office, vitals/rooming, assist exam. /procedures
David Tuan, M.D.OB/GYN (Colpo / Cryo/ FNA) etc. Prepare chart for L& D, coaching
delivery, schedule procedure and surgery, obtains authorization
Berkeley, CA for diagnostic testing/surgery, timely processing of patient
referrals and efficiency of workflow; administering oral/
injectable RX, sterilization instruments, etc.
2004 to 8/2006 Hemo-Dialysis using Buttonhole technique, I done
DaVita Dialysis Center veni-puncture-AV fistula 3 days per weeks x 30 months (over 200
times) I also act as a "patient ambassador", greeting patients 3
Oakland, CA times per week, I also interpreting for Chinese Mandarin
speaking patients to better communication with their medical
providers.
2000 to 2004 Fast paced Medical Center, lead staffs can work independently
Pacific East Medical resolves operation challenges, assist administrator to managing
Center center daily functions, effectively train new staffs, verify
Richmond, CA eligibility, obtains authorization for surgery/Delivery, sterile
techniques, scrub assist procedures, surgery schedule,
administering injectable RX, maintains/restocks equipment,
sterilization instruments, interpreting for Mandarin speaking
patients, etc.
1996 to 1998 Front and back office duties, assists pelvic exam. Procedures
Hon Fong & Gentry, /colpo/cryo/FNA,
M.D. OB/GYN, Oakland, Vitals/rooming patients, set up office systems for new groups of
CA M.D., Obtains authorization/medical records, surgery scheduling,
sterilizes instruments, etc.
1992 to 1996 Front/back office duties, assists pelvic exam./procedures/ Colpo
Berkeley Orinda / Cryo/ FNA, etc.
Women's Inc. Vitals/rooming, administering oral & injections, Prepared OB
Berkeley/Orinda, CA chart to L& D, set up new exam. Rooms for New merged Group
M.D.s, interpreting for Chinese Mandarin speaking patients,
document translation, etc.
1990 to 1992 Front & back office duties, vitals/rooming, assists exam.
Shinn-Shyng Chang, Procedures Cryo / FNA, schedule appt. procedures, surgery;
M.D.OB/GYN, Fremont, obtains authorizations, billing, etc.
CA
1989 to 1990 Pulmonologist, All front/ back office duties, Medicare, Medi-Cal
Paul Low, M.D. billing, commercial Insurances authorization obtained,
Oakland performance Spirometers, PFT, EKG testing, etc.
1989
Alameda County Health
Care Services Agency Competed /Certified Foreign Nurse Program
1988 Merritt College LVN programs/ internships @ Kaiser Hospital Oakland, CA
Oakland, CA
1972 to 1977 Five-Year Midwifery & Nursing Programs with 18months internships
Ching Kuo Institute of In out-patient & in patient, clinic and Hosp. setting, service
Management & Health included departments of Adult Health, Pediatric, OB/GYN,
(Deh Yu Nursing Emergency room, Operation room, labor delivered, Medical
College) /Surgical units, Mental Health ( in-patient setting), Public
Keelung, Taiwan, Health, Central supply etc.
R.O.C.
http://www.cku.edu.tw
To Whom It May Concern:
I speak fluent in Chinese Mandarin, some Cantonese & Taiwanese, with my
years of experience in
Medical office & hospital setting, I offer only professional onsite & phone
medical interpreting and
Translation. (services available 24/7).
My Qualifications:
*Graduated from College of Nursing & Midwifery with 30+ years of
experiences.
*Excellent organization skills with accuracy on details, self-motivated
hard working.
*Excellent Interpersonal communication and customer service skills.
* Knowledge of medical procedures, Insurance eligibility & authorization
process, etc.
* Many years administrator assistant experiences, familiar with
word/excel/outlook etc.
* Extensive computer skills in electronic medical records of Next Gen &
Point & Click.
* Experience in Med-Legal (Occupational Health) AME, QME intake & action
process, etc.
Best Regards,
Anne Chang (*********@*****.***)
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