Customer Service Representative

E lissa Mercer

**** ****** ***** ****

Ottawa, KS 66067

Cell: 913-***-****

E-Mail: ************@*******.***

Summary

Detail-oriented and organized customer service and data entry rep extensively t rained in

order entry and word processing. Highly effective at handling confidential information and

i dentifying system changes and improvements with ease.

H ighlights

Order processing

M icrosoft Office proficiency

Meticulous attention to detail

Results-oriented

Self-directed

Strong problem solver

Resourceful

Quick learner

T rustworthy

75+ WPM

C ritical thinker

Advanced clerical knowledge

Pleasant demeanor

Strong interpersonal skills

Experience

June 2013-Present

Convergys @AT&T

Technical Support Representative /Customer Care/Billing

Assist customers with device and service issues for mult iple problems. Also, process

payments, make plan changes and answer and assist with any other questions the customer

may have, including bill related.

September 2012 to March 2013

WAK Solutions Stilwell, KS

Dispatcher

P lace orders from customers for adult phone services. Relay customer information to PSO's

(phone sex operators) via instant messaging.

November 2007 to March 2008

Ferrellgas Ottawa, KS

Emergency Dispatcher

Take calls from customers of Ferrellgas that involved gas leaks and refilling of propane

t anks. Dispatch Ferrellgas drivers to the location for support to customer.

September 2007 to March 2008

Atchison Hospital

B usiness Health Receptionist/UA Collector

Set appointments for local businesses to test new hires and workman's comp employees and

f l ight physicals. When needed, perform UA's, file, deliver specimens to lab and t rack

specimens to the lab for results if sent out of town.

February 2007 to August 2007

Fry-Wagner moving and storage Lenexa, KS

Revenue Accountant

B ill local companies for storage and moves throughout the KC area.

September 2001 to December 2006

LabOne/Quest Diagnostics Lenexa, KS

Customer Service Representative/Order Ent ry Representative

P lace orders for life insurance companies for paramedical supplies needed for life insurance

testing. Track down orders and deliveries via UPS, Fedex.

E ducation

2003 Ashworth College Norcross, GA

Associate of Ar ts Paralegal

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