Shanitra Harris
**************@*****.***
**** ********* *** *** * 513-***-****
106
Toledo, OH 43614
Areas of Expertise
Customer Service Customer Satisfaction Teambuilding & Training
Management Enhancement Cost Reduction Strategies
Complaint Handling & Front End Supervision Inventory Fulfillment
Resolution Sales & Margin Improvement
Retail Operations
Management
Professional Experience
WAL MART Sandusky, OH 11/2012 to 08/2013
TARGET Toledo, OH 11/2009 to 01/2011
Cashier & Customer Service Representative
Fostered an environment in which guests enjoyed high levels of service. Managed front end operations to ensure friendly and
efficient transactions at checkout.
Operated cash register and count money in drawer at the beginning and end of work shift.
Reviewed price sheets to indicate price changes and sale items.
Collected cash, check and charge payments from customers and made change for cash
transactions.
Stocked, inventoried shelves and assisted in marking down prices on select items.
Utilized an electronic scanner to record prices.
CEDAR POINT/CASTAWAY BAY Sandusky, OH 08/2008 to 09/2014
KALAHARI Sandusky, OH 05/2010 to 09/2010
Housekeeper, Food, Host & Building Attendant & Reservations
Advanced to increased responsibility, culminating in management role with oversight for a full service building attendant.
Maintained hotel premises in clean and orderly manner.
Prepared sample rooms for sales meetings.
Received and stored linen supplies in closet.
Moved and arranged furniture, turned mattresses, hung draperies and dusted venetian
blinds as necessary.
Cleaned causeway, sidewalk dumpsters, replaced trash bags, compacted & recycled
cardboard, plastic and paper products.
Rendered personal services to patrons in order to create goodwill, assisting with food orders
and cleaning of picnic tables.
Booked rooms and ticket packages and assisted guests with any questions in regard to their
stay.
Education and Training
EVEREST UNIVERSITY Tampa, FL October 2014
Bachelor of Science – Criminal Justice
Relevant Courses: Introduction to Criminal Justice, Criminal Investigations, Criminal Evidence, Introduction to Terrorism, Criminal
Procedure & the Constitution, and Criminal Justice Communications.
FEMA – Introduction to the Incident Command System for Healthcare/Hospitals June 2013
FEMA – Introduction to Incident Command System August 2014
FEMA – Introduction to National Response Framework September 2014
FEMA – Introduction to National Incident Management System September 2014