Customer Service Manager
Resume:
CURRICULUM VITAE
Personal Details
Name: Fernando Javier Ruiz Bueno
Address: *** ******* ****, **********,
London, E16 4RT
Email: *****************@*******.***
Mobile Number: 077********
Eligible to work: EU Citizen
Work Exprience
03/2013-Nowadays Night Manager
Apex City of London
Duties Check-In & Check-Out
Taking reservations by phone & walk-in
Complaint handling
Night audit
Maximize hotel revenue
Manage overbooking
Manage bookout
VIP
Report FOH Manager, Duty Manager about night
10/2012- 03/2013 Night Porter/ Receptionist
Apex City of London
Duties Check-In & Check-Out
Taking reservations by phone & walk-in
Exceeding guest expectations
Complaint handling
Night Task (reports, security walk, room service,
Cashing up, PDQ’s)
Answer phone
Opera PMS Version 5.0
09/2012 Hotel Receptionist
Reception Academy Training Hotel
Duties: Check-In & Check-Out
Taking reservations by phone & walk-in
Exceeding guest expectations
Complaint handling
Foreign Currency Exchange
Practical use of Opera PMS Version 5.0
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09/2011 – 10/2012 Waiter/Sommelier Assistant
Markus Wareing at the Berkeley
Duties: Welcoming
Full table service
Providing a high standard of customer service expected
by establishment
Fine Dining
03/2010 – 06/2010 Waiter
Lindeth Howe Hotel
Duties: Bar Service
Customer Service
Responsible for setting up the restaurant
Adapting service in a variety of private setting include
weddings, cocktails parties and black tie events
06/2008 – 01/2010 Administrative
Colsultant’s office Fernando Baena SL
Duties Accountancy
Tax
Fiscal
Costumer Service
Education
09/2012 Reception Academy
Professional Hotel Receptionist Training
09/2003 – 06/2008 University of Malaga
Diploma Business Studies
06/2007 – 06/2008 Copenhagen Business School
Erasmus Student Exchange programme
09/2010 – 06/2011 University of Malaga
Diploma Tourism Studies
Key Skills
Microsoft Office
Knowledge of Opera PMS Version 5.0 Full Service
Knowledge Contaplus, Facturaplus and Nominaplus
Diploma insurance salesman
Diploma First Aid Level 3
Language Skills
Spanish: Mother Tongue
English: Advanced
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