Customer Service Engineer
Resume:
MD. IQUBAL ALAM
Mobile- 090********/ 095********
Email- ********@*****.*** / **********@*****.***
Assignments in After Sales Services & Spares/Operation & Maintenance/ Site Engineering,
Project Management/ with a reputed & growth oriented organization
Experienced Summary
• Result oriented professional with over 3 years in the Field Service Engineering with
KIRLOSKAR BROTHERS LIMITED.
• Designated as Executive- Customer Service & Spares (CSS).
• Demonstrated abilities in Customer satisfaction by giving service to customers, giving
technical assistance.
• Actively engaged in Service activities in the way of Overhauling to commissioning,
AMCs etc.
• Strong analytical, problem solving & organizational abilities. Possess a flexible & detail
oriented attitude.
Area of Strength
Preparing Service schedule Opportunity identification
Corporate Communication Consumer preference mapping
Market Segmentation Customer relationship management
Work Experience
Since July, 2011 with company Kirloskar Brothers Limited, Pune, Maharashtra
Joined as Diploma Engineer Trainee and rose to current position of Executive, CSS in
July, 2012
1 year Experience as DET in Centrifugal Pumps. Like Split casing pump, Stage casing
pumps, End suction pumps, Double stage casing pumps and Turbine pumps
I had done pumps assembly of these pump product
In foundry section I had follow up the melting process, machining of assemble parts of
pumps LIKE Casing, Bearing housing, and different types of impellers like closed
impeller, semi open impeller etc.
Scope
1) Service for Sectors: Power, Industry, Water Resource Management, B&C, Oil, Gas &
Defense, Irrigation.
2) Area: Entire Jharkhand & Eastern Part of West Bengal.
Present CTC: - 2.17 Lakhs.
Role
• Deal directly with customers & channel partners.
• Handle & resolve customer complaints as per service policy.
• Escalate unresolved issues to superior source for resolution.
• Communicate & coordinate with internal departments eg. Sectors, Corporate function &
Plants.
Responsibilities
• Attend service calls & resolve complaints of Industrial Pumps as per process & follow the
MTTR specified.
• Monitor & support ASD for business improvement.
• Attend supervision of Installation & commissioning of pumps supplied by sectors along
with ASD.
• Submit MIS & tour plan as specified.
• Submit MIS on dealer performance.
• Collect data to enlist pump population in SAP Database & implement it into CRM.
• Provide onsite training to dealers’ Engineers & technicians.
• Generate spares enquiries through service visits.
Major Attainments
• Received appreciation for critical Dismantling and Commissioning of Dewatering pumps
(10UPH8) at Dhanbad in October, 2012.
• Successfully completed the Overhauling to commissioning job of Auxiliary Oil Pumps at
DVC BHEL Project in Koderma in December, 2012.
• Appreciated for the Overhauling cum servicing work in BPCL (Fire Fighting Pumps),
Muzaffarpur, Bihar in April, 2013.
• Successfully maintained commissioning & after sales service of E-Warranty registered
pumps by dealer network in North India & West Bengal.
Academic Credentials
Diploma in Mechanical Engineering from Jamia Milia Islamia, New Delhi in 2010.
Diploma in Auto CAD (Mech.) and Drafting from APEX, New Delhi.
Intermediate of Science from Jharkhand Academic council, Ranchi in 2005.
Matriculation from Jharkhand School Examination, Ranchi in 2002.
Industrial Training
Organization; “PARATUL THERMAL POWER STATION"
Duration; 8 Weeks
Personal Profile
1
Date of Birth October 20, 1986
Nationality Indian
Male
Sex
Marital Status Single
Morning walk, Listening to Music, Riding Bikes
Hobbies
Father’s Name Mr Abdul Razzaque
English(R/W/S), Hindi(R/W/S), Urdu(R/W/S).
Languages Known
Correspondence Address SHARMIK NAGAR,JUHU GALLI,AREA NO.2
WIRELESS ROAD NEAR ANDHERI RAILWAY
STATION, MUMBAI 400058,INDIA
Passport Details • PASSPORT NO :
K-6379429
• DATE OF ISSUE :
13.03.2013
• DATE OF EXPIRY :
27.03.2028
• PLACE OF ISSUE :
Ranchi
Contact this candidate