Customer Service Sales

Ronald McCotter

Lake Worth, FL

********@*****.*** - 561-***-****

WORK EXPERIENCE

Computer Repair Tech

Best Buy/ Geek Squad - West Palm Beach, FL - December 2011 to March 2013

Responsibilities

In Store Computer Repair Tech. We did new computer setups for clients buying a new system. We also did

hardware replacements and upgrades, software installs, virus removal, new computer builds, and in store

instructions on basic computer use. in addition we handled the customer service desk which included product

returns, exchanges, and sales, as well as setting up in home computer and large TV repairs, in home education

classes for computer illiterate clients as well as in home setup of new computer and home theater systems.

at times i would also work the sales floor helping clients find the computer that would best fit there budget

and needs.

Accomplishments

on several occasions i was called to the floor to help with older clients because i was able to speak to them

without seeming like i was talking down to them for there lack of knowledge. I was called in to help with problem

sales and my boss used my talents to save sales when the client was unable to get the info they wanted from

the sales reps or was not getting along with the reps or with management as i was able to maintain my calm

even when a client got mad and would begin to yell.

Skills Used

i hold an A+ in computer hardware and software repair as well as my Linux+ certification and my Microsoft

certifications in Windows 95, 98, ME, 2000, Enterprise (several different editions of it,) XP, Vista, 7, and 8. all

of these skills came in handy when doing repairs for my clients in the store due to the wide range of operating

systems and hardware that came into are store. i also have a better than working understanding of Apple

OS and my Unix certification. the only use i made of my Cisco certifications was to help clients pick the best

equipment for there home computer networks.

electronics sales associate

taeget - Lake Worth, FL - April 2008 to December 2011

Responsibilities

assisting customers in helping them find the right product to fit their budget and needs. replenishing stocks of

department merchandise throughout the day. when closing I would help to make sure that the department is

clean and all products on the shelves were leveled.

Accomplishments

during my time with this company I moved from sales floor associate all the way up to department supervisor

by repeatedly demonstrating a working knowledge of current technologies and being able to keep up to date

with new ones as they came out. also continually having demonstrated people and leadership skills that lead

up to my promotion to supervisor.

Skills Used

the ability to interact with people and make them feel at ease my guiding them to the product in best suits their

budget and needs. educating customers as to what each product and eyes so that they could find the proper

items. I also used my knowledge of electronics and technology to make sure that any customer got all of the

peripheral accessories needed to make their products work the best.

EDUCATION

Batchlor degree in computer network managment

New England Tech - West Palm Beach, FL

2004 to 2006

SKILLS

LINUX and UNIX Administration, Windows system administration (Windows 95, 98, XP, ME, 2000, Vista, 7,

and 8,) A+ hardware and software repair certification

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