Customer Service Data Entry

KHUSHBU CHOKSHI

**, ***** ***** ******** **** :( 416)

***- **** ********, ** ******

E-mail: *********@*****.**

CAREER OBJECTIVE

My objective in life is to obtain a position as a Clerk Supervisor/Team

Leader with a progressive company where my diverse business and technical

skills will contribute to the success and growth of the organization with

an excellent customer satisfaction

OVERVIEW OF SKILLS AND EXPERIENCE

. Previous outstanding strong leadership experience

. An extraordinary customer service and sales oriented attitude with a

demonstrated ability to proactively listen, identify sales opportunity

and solve problems

. Possess excellent phone etiquette and interpersonal skills

. Ability to communicate effectively with clients, managers and co-workers

. Detail oriented and highly accurate in data entry and focused on

efficiency

. Flexible and adaptable; ability to multi-task with computers and with

others in fast paced working environment; An Excellent typing speed in

Data Entry

. Proficient in Microsoft, Tally Accounting and Desktop Publishing

. Excellent computer skills: Microsoft Office, internet research and

database software

. Efficient to work with minimum supervision but also able to work as a

team

. Bilingual: Fluent in English, Hindi and Gujarati

RELEVANT PROFESSIONAL EXPERIENCE

Professional Services

Clerk Supervisor

. Co-ordinate, assign and review the work of clerks engaged in the

following duties: word processing; record keeping and filing; operating

telephones and switchboards; data entry; desktop publishing; and other

activities involving general office and administrative skills

. Establish work schedules and procedures and co-ordinate activities with

other work units or departments

. Resolve work-related problems and prepare and submit progress and other

reports

. Train workers in job duties, safety procedures and company policies

. Requisition supplies and materials

. Ensure smooth operation of office equipment and machinery, and arrange

for maintenance and repair work

. May perform the same duties as workers supervised

Collections Agent August-2013

J&L Imports

. Research regarding unsettled account balance that is completely or

partially unpaid

. Ensure follow up by mail and phone to insurance carriers or customers on

felonious payments; Coordinate collection agency communication

. Investigate customer's accounts and documents methodically

. Punch all information about collection action of account into billing

system

. Resolve inconsistencies and prepare adjustments

. Answer customer inquiries about account status

. Evaluate claims denied for payment and poorly paid claims

. Verify payment information adjustments to manager

. Over a year collections and customer service experience

. Highly skilled in collecting on Past Due customer accounts, including

resolution of discrepancies; Knowledge of Fair Debt Collection Laws

. In-depth knowledge of different collection methods and severance process

. A strong desire to continually elevate the performance of the business as

a matter of satisfaction and Computer: Proficient with Excel and Great

Plains

. Dedicated and meticulous: Able to exceed both external and internal

customer expectations

Inventory Control Coordinator 2012 -

2013

Kuehne+Negel (Bell Communications Inc.-Contract Logistics)

. Managed and maintained the inventory records in retail and transferred it

on RF Scanner with the allocations of the product

. Coordinated and analyzed inventory records to determine the demand for

materials and the appropriate stock levels to maintain

. Verified the counted and condition of materials against documentation

provided by the vendor and timely done product cycle count on the

reserved stock

. Checking physical inventories and managed the whole system

. Identified discrepancies in the inventory records and conducted an

analysis to determined the root cause of the count error

. Adjusted the system to reflect accurate count quantity and entered data

for the inventory and other duties carried on demand: Use of walkie-

talkie, training to new employees; Manage and maintain parts inventory

and budget

. Trained in SAP for the new system of Bell Incorporation

. Review demand patterns, weeks of supply, safety stock and inventory

turnover to establish optimum holding costs; and making acquisition

. Delivered tools and equipments from local vendors to staff and department

EDUCATION

General Business Management/Office Admin [Executive] 2008-2011

Centennial College, Toronto ON

Relevant courses Included:

Human Resources Operations Management Marketing

Business Communications Retail management

Budgeting

COMMUNITY INVOLVEMENT

Event Management: 2009-2010 BNRC Organization, Brampton ON

Event Management Assistant and Counselor St. Fisher School,

Brampton ON

Media Relation Division: 2012 Rogers Communications Inc.

Mississauga ON

Coordinating to cover various Events for Media

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