Customer Service, Training and Development
Resume:
Email: ******.********@*****.**
******.******@*****.***
Objective: Result oriented, dynamic full life cycle corporate professional with commitment to creative conscription and client service
aspiring for a job in a growth oriented organization, where proficient experience and organization skills gained over nine years can be used
for making a positive contribution within the company by putting in maximum efforts.
Professional Qualification:
NIIT, India - DNIIT program
DDI, Kuwait - Essentials of Leadership & Performance Management program
PITMAN, Kuwait - Developing effective Supervisory Skill
Employment History:
Dr. Ayathan Gopalan Memorial English Medium High School, India
Teacher / Auditor [Present]
Carry out the professional duties of a Teacher as circumstances may require in accordance with the school's policies under the direction of
the Head Teacher. Be an effective professional who demonstrates thorough curriculum knowledge, can teach and assess effectively, take
responsibility for professional development and has students who achieve well. Was briefly responsible for training teachers. Currently
employed as an Auditor.
Additional Tasks: Provided assistance in organizing school events within the premises. Assisted in generating the Students’ and Employees’
handbook.
Agility Logistics, Kuwait
Customer Service Supervisor
Oversight of CSRs daily processing of client requests and assist with providing customer service for DFACs and Forward Operating Bases
(FOB)/ MKTs. Support Sales team in opening new products and upgrading existing service. Undertake training, monitor employee progress
and evaluate performance. A team player, acknowledged as “Total Quality Customer Service Professional.” Develop plan, conduct audits
and consistent analyses, and maintain/update accurate inventories. Recognizing the skills and potential, was promoted to a Class 5 personal.
Additional Tasks: Staffing to various sectors within the project bearing in mind the company’s rules and regulations. Formulated and
maintained the policies & procedures of the dept. Was responsible for the PR & PD Division and Internal Audit Division of various
installments within the project when called in for.
Gandhi Institute Of Computer Education & Information Technologies, India
Faculty for Windows Basics and DTP (Desktop Publications)
Counseling of newly joined Faculties and Students, including business professionals and efficiently conduct classes / examinations,
seminars for Basics of Windows and DTP. Built and maintain a pleasant relation between the management and staff.
Additional Tasks: Was a member of the Training and Development, Counseling and Hiring, Auditing and Quality Assurance Divisions.
Hindustan business corporation, India
Customer Service Executive / Personal Secretary to the managing director
Devising techniques for introducing the sales concept and products to customers. Served as product specialist and trainer for new hires.
Develop complete managerial outline for continued growth and success of the department. Organized Product exhibitions and related
meetings.
Core Competencies / Strengths and Expertise:
Resource Management / Client Service Professional Personal
Relationship Building Process Development Listening Skills
Complaint Procedures Highly Organized Team Player
Positive Language Planning & Preparation Proactive
Managing Objections / Negotiations Time & Resource Management Self Disciplined
Customer Satisfaction Trouble Shooting Articulate
Discrete and Ethical Negotiating Skills Tenacious
IT Knowledge
Multi Tasking
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