Management

Wendy M Reed

**** ********* **

Clarkston, Michigan 48348

Mobile Phone: 248-***-****

E-mail: *****.*********@*****.***

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OBJECTIVE

To meet and exceed all company expectations to be best in class. To work

for a company that's belief s are that we will get the job done right the

first time when we work together as a team. I believe that customer

retention is of the utmost importance to the success of our company.

Success is build on hard work and dedication no matter how many hours in a

day it takes.

Summary

I have over 15 years in the Telecommunications and Hardware Industry. I

have strong back ground in Routers, Firewalls, Lans, Wans and

Telecommunications Infrastructure, I have provided solutions for some of

the top companies in the United States for over 15 years. The results have

saved these companies hundreds of thousands of dollars over the years that

they have worked with me.

My goals are to be best in class, I have over a 99% retention rate in my

present and past customers. I think of their business as my own. I know

that is why once they start doing business with me it is a long term

relationship.

I have increased my partners sales by 500% in the last 12 months with XO. I

continue to grow my assigned channel base on a monthly basis as I am

constantly recruiting new agents.

Specialties: Strong technology background.Storage, Routers, firewalls, PBX,

LAN, WAN.I have over 15 years in Telecommunications, Data and Internet

Sales. Project Manage all installs and manage all accounts after install.

Billing, Repair, MAC. Relationship Building, Training of agents, sales

people and telemarketers[pic]

WORK EXPERIENCE

Department Specialty Supervisor

. The Home Depot Southfield, Mi

. March 2013 to present

I have increased the specialty department sales from being at the bottom of

the district to now we are ranked between number two and number three out

of sixteen stores in just over six months. I pride myself exceeding

customer expectations and experience in delivering first class service as a

Home Depot. Greeting and assisted all customers when entering my areas of

the store. I make sure that they were handed off to the appropriate

departments. I have continued to achieve high quality standards in all

parameters set by store management in measures, leads and credit cards and

sales. I have received 9 homer awards in customer service excellence/ sales

in the last 6 months. I do ordering, pack down, cleaning and

mentoring/training of new employees. I am fluent on all of the Standard

operating procedures and all computer programs at THD. I pride myself on

being a positive leader within THD in Southfield.

Vice President - Sales/Development

. Integrity Network Solutions Clarkston, MI

. May 2010 to present

Telecommunications services: managing existing accounts with clients that I

have retained for 15 years. Manage all voice, data and internet

infrastructure. Including billing; repair, installing services, reducing

cost of communications; relocation and data center build outs. Researching

the latest technologies and recommending new solutions to clients. My

dedication and knowledge has allowed my company to retain 100 % of my

existing clients while adding referral accounts to our base.

Specialties: Strong technology background.Storage, Routers, firewalls, PBX,

LAN, WAN.I have over 17 years in Telecommunications, Data and Internet

Sales. Project Manage all installs and manage all accounts after install.

Billing, Repair, MAC. Relationship Building, Training of agents, sales

people and telemarketers

XO Communications

. Alternate Channel Director Southfield, MI

. October 2008 - May 2010

I was challenged to take over a failing neglected partner channel, with

building trust, long hours and hard work. I increased it from $300.00 NMR

to just less than 250,000 NMR. I continued to grow my assigned partner

channel base on a monthly basis as I was consistently recruiting and

training new/subagent's agents. I had increased partner's individual sales

by 500% in the first 12 months with XO. I continued to grow my agents to be

in the top two of channel sales at XO Communications. Every month on our

channel call I recognized for top channel sales.

Managing new and existing agent relationships. Established excellent

internal relationships to insure my agents the best carrier experience

with their leading provider. I had five master agents with about 150

sub agents throughout the Country. Responsibilities are to: train

agents, create proposals, solutions, create their paper work, process

all paperwork, expedite Repair, billing tickets and run customer

facing appointments.

McLeodUSA a Paetec Company

. Senior Sales Executive/Team Lead Bingham Farms, MI

. November 2006 - June 2008

Specializing in Large Data Infrastructure Applications, Internet and Voice

Telephony sales and project management. I have accounts from Small to Large

Enterprise Accounts in various industries with my expertise being in

medical, financial and automotive industries. My newest endeavor has been

prospecting and marketing to alarm companies and learning about r business

and their infrastructure and how their technology works. I have now closed

6 of the leading alarm companies in the state of Michigan. I manage and

support their account in sales, service and repair issues. I do monthly

account reviews with all accounts no matter how large or small to insure

that they are completely satisfied with their choice of McLeodUSA as a

provider of excellence. I want to make sure that I can go to any of our

customers and get a referral or a reference. I have put in place a plan

that allows me to be able to sell, manage and resolve setting the proper

expectations with the customer allows us to grow their account.

I am currently at 518% quota performer and I am # 2 in the company for year

to date. I mentor new hires and help them achieve their goals; help them

with learning the proper channels in regards to achieving customer

satisfaction. I am a team player and believe that not only helping my team

but all employees of the company so we will be best in class and our high

percentage of customer satisfaction.

I pride myself in my customer support knowledge; I not only sell but also

manage all of my customer accounts. I have made it a policy to know my

internal groups for all issues within McLeodUSA. I have established long

term relationships with customer care, repair, SOC and all other groups. My

teammates and other sales team members consult me in regards to customer

issues. I have fixed all of them with the determination of making sure the

customer is 100% happy with McLeodUSA. I pride myself on being able to know

which group that I need to engage to insure their customer satisfaction.

Strategic Sales Manager

. LDMI Southfield, MI

. April 2006 - October 2006

Strategic Sales in the Telecommunications Industry. I not only have my

personal sales quota but I am responsible for managing agents all over the

state of Mi and Ohio. I specialize in Large Data Infrastructure and Voice

Telephony. I have accounts from Small to Large Enterprise Accounts in

various industries with my expertise being in medical and financial

industry. Managing all issues with the sales cycles,repair and billing

tickets between our customers and the agent channel.

Network Integration Manager

. TES Networks Grand Blanc, MI

. September 2003 - March 2006

I was a selling manager. My expertise is in large applications although I

have clients from small to large. My company was an Authorized Distributor

for SBC Communications. I have 7 salespeople and a service coordinator that

I am responsible for that includes sales meetings and training for new and

existing salespeople. I also take care of my department budget and

forecasting. I hold awareness seminars for our existing and our potential

customers. I am certified to sell all SBC/AT&T products I have received

SBC President's Club award 2 years in a row. I have been a 5 Star Dealer

for 2 years. The awards are the most prestigious awards that they give to

their AD's.

Consulting for Router, Firewalls, Security Devices and also VOIP telephony.

My Budget was 18,500 for advertising, marketing pieces, which I designed

for product awareness seminars hosted at Conference Centers around

Michigan. Trade Shows at Flint and Novi Expo Centers. My Forecasting was

done by excel that went out 1 year for potential new business and for all

contracts were tracked to make sure that I retained our customers. I also

project managed accounts, repair issues reported to SBC. I did account

review quarterly with all TES Network accounts .

Solution Sales Manager

. TSS Farmington Hills, MI

. March 2001 - August 2003

Sold Toshiba CTX, AVT Technology voicemail products, Avaya and Nortel Phone

Systems, Call Center applications. Cisco Routers, Patch Panels and Large

Fiber Networks. Sold all SBC, LDMI and Sprint products. My expertise in

large applications although I have clients from small to large.

Solutions Sales

. Executone Business Systems Troy, MI

. March 1999 - February 2001

Intertel Phone Switches, Vodavi Key Systems and Avaya PBXAD SBC

Communications, which included frame relay, point-to-point data circuits

and local phone services.

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EDUCATION

. St Mary's Academy college prep school

. Baker College Flint, MI continuing coursework

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CERTIFICATIONS

. Microsoft Sales Specialist Certification

. SNIA's Qualified Storage Sales Professional (SQSSP)

. Multi Carrier Certifications

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HONORS & AWARDS

. 5 Star SBC Distributor

. 500% over Quota 10 months consecutively

. Numerous consistent sales award

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Wendy Safe Haven Animal Rescue 16 years

. We are a nonprofit no kill rescue and rehabilitation of dogs and

puppies within the intercity. Awareness seminars on spaying and

neutering their animals. Donating food and vet care to people until

they are back on their feet.

Contact this candidate