Customer Service Sales

Location:

Posted:

November 15, 2014

Patrick D. McCowan

Lake Bluff, Illinois 60044

**************@***.***

EXPERIENCE

Account Manager, Haapanen Brothers, Gurnee, IL 2009 - Present (5 years)

Hired by this suburban Chicago printer to increase visibility with one of their largest clients and establish new rela-

tionships with other divisions of the same client. Provide backup to lead Account Manager.

Account Executive, The Argus Press, Niles, IL 2007 - 2008 (1 year)

Recruited to maintain previously established client relationships. Call on clients daily, suggesting

alternative product offerings to help meet client budget and deadline goals. Work with client's

marketing department and client's advertising agencies to maintain branding message.

Sales Representative, The Edward Hine Company, Peoria, IL - 2006 - 2007 (1 year)

As Chicago area Sales Rep for this Peoria, IL based printing company, made presentations to former clients to win

preferred vendor status. Edward Hine was not competitive in the Chicago market.

Owner, Kappa Keepsake, Kappa, IL - 2004 - 2006 (2 years)

After years of making music videos for family and friends as a hobby, started this home based custom DVD video

business. Shuttered business after two years to seek more dependable income.

Sales Rep, Original Smith Printing, Bloomington, IL - 2003-2004 (1 year)

Chicago area Sales Rep for this Bloomington, IL based printer. Maintained existing business while pursuing new

business development. Left to start home based custom DVD video business.

Senior Account Manager, The Argus Press, Niles, IL - 1987-2003 (16 years)

Started as Estimator with this Chicagoland printer, promoted to Customer Service Rep and then Sales Assistant to

Company President. Promoted to Senior Account Manager with Sales responsibilities for major House Accounts.

Argus was later sold to consolidator, left to re-join Original Smith.

Sales Rep, Original Smith Printing, Bloomington, IL - 1986-1987 (1 year)

Hired as Home Ofﬁce Customer Service Rep for Chicago Sales ofﬁce. Transferred to Chicago as Sales Rep. Helped

reduce Chicago Sales ofﬁce overhead costs while maintaining and growing sales.

Cameraman, Bethel’s Print Shop / Owner, McPrinter Offset Printing, Normal, IL - 1971-1986 (15 years)

Upon graduation from Bloomington High School, with Printing Vocation certiﬁcation, hired by “mom and pop”

print shop as apprentice cameraman. Promoted to lead cameraman/platemaker and then to manager with sales re-

sponsibilities. Purchased business in 1977 and continued to grow business through exceptional customer service.

Sold company in 1986 to explore new opportunities.