Sales Manager
Resume:
ALYSSA A. GODFREY
Essex Jct., VT 05452 ***********@*****.***
SUMMARY OF QUALIFICATIONS
- Versatile business management professional with proven experience
in new product rollouts, seasonal
promotions, merchandising, and sales.
- Resourceful, solutions oriented, and skilled in hiring, training,
coaching, and scheduling sales associates.
- Creative problem solver with strong analytical skills focused on
achieving success in the competitive
marketplace through outstanding service.
- Highly motivated relationship builder with strong organizational
and time management capabilities.
- Articulate, attentive to details, and skilled in working under
pressure and within tight deadlines.
- Software: Word, Excel, and PowerPoint.
PROFESSIONAL EXPERIENCE
PACSUN, South Burlington, VT
June 2014-Present
Store Manager
- Completes store operational requirements by scheduling and assigning
employees; following up on work
results.
- Maintains store staff by recruiting, selecting, orienting, and
training employees.
- Maintains store staff job results by coaching, counseling and
disciplining employees; planning, monitoring and
appraising job results.
- Achieves financial objectives by preparing an annual budget;
scheduling expenditures; analyzing variances;
initiating corrective action.
- Identifies current and future customer requirements by establishing
rapport with potential and actual customers
and other persons in a position to understand service requirements.
- Protects employees and customers by providing a safe and clean
environment.
- Maintains professional and technical knowledge by attending
educational workshops; reviewing professional
publications; establishing personal networks; participating in
professional societies.
- Maintains operations by initiating coordinating and enforcing program,
operational and personnel policies and
procedures.
- Contributes to team effort by accomplishing related results as needed.
CHARLOTTE RUSSE, South Burlington, VT
October 2013-June 2014
Acting Store Manager/Assistant Manager
- Understands strategic initiatives and works closely with the District
Manager to translate these into strategic
goals and priorities for the year.
- Drives the Charlotte Russe customer service experience by leading,
modeling and training store associates on
the Charlotte Russe service propositions.
- Models service behaviors by greeting and developing rapport with
customers, providing product information
including features, trends and styles and makes product suggestions
based on knowledge of the merchandise
and the customer.
- Cascades company communication and directives across the store
ensuring company initiatives are
consistently and efficiently executed.
- Evaluates and manages store sales and payroll goals on a daily basis
utilizing applicable reports and
scheduling tools to ensure all goals and plans are achieved.
- Effectively analyzes business critical reports and utilizes this
information to problem solve.
- Develops people strategy for store based on Charlotte Russe people
goals. Work with store team to execute all
parts of the strategy including hiring, new hire orientation, training
and performance management.
- Manages scheduling of team members within the store to ensure there is
appropriate coverage to ensure a
consistent fun and meaningful customer experience.
- Develops store hiring plan and works with store management to ensure
staffing and scheduling need are
achieved.
- Develops a high performing team and continuously fosters a culture of
strong performance by providing
consistent and timely feedback.
- Partners with store management to create individual development plans
consistent with the employee's
development needs and career aspirations.
OLD NAVY, Williston, VT March 2011-October 2013
Assistant Store Manager, Merchandising
- Manage sales, service, and merchandising operations of a high volume
store with over $9M in annual sales.
- Execute merchandise placement to drive sales and oversee a team of
three managers, two of whom are directly responsible for new product
placement.
- Maximize business opportunities and lead the team in identifying and
implementing monthly merchandising plans in accordance with corporate
directives and based on customer base, inventory levels, and store
layout.
- Oversee inbound product shipments, back of the house, and up stock,
as well as plan-o-gram interpretation.
- Participate in store walks with management to ensure consistency and
quality of visual merchandising.
- Review financial statements and reporting documents related to
product placement in an effort to drive sales.
- Recruit, hire, train, and coach Logistics team members with
responsibility for scheduling a store staff of 90.
- Identify and develop talent, assist in grooming personnel for
positions of greater responsibility, and write quarterly and annual
performance reviews for the team.
- Address performance and attendance issues, and initiate and evaluate
corrective actions.
- Assist in meeting store compliance audit requirements in conjunction
with corporate loss prevention personnel.
- Promoted from initial position as a Merchandise Specialist to a
Merchandise Manager upon completion of Leadership Training prior to being
selected for current position of Assistant Store Manager in May 2012.
- Contributed to the December 2011 store award for highest holiday
sales in the company resulting in a $5K backroom makeover.
VICTORIA'S SECRET, Plattsburgh, NY September 2008-February 2011
Merchandise Flow Supervisor
- Conducted opening/closing functions and served as a sales and service
leader to drive total store results.
- Managed operations of the back room with responsibility for stock
organization standards and processes.
- Partnered with the Store Manager to create a weekly schedule based on
processing, replenishment, and floor set needs.
- Led the processing and replenishment teams, changed floor sets,
created displays, and oversaw stocking.
- Ensured visual merchandising strategies and presentation standards
were met on a consistent basis.
- Completed Visual Merchandising Training and achieved Certification in
training associates, Fall 2010, and Certification in Backroom Compliance,
June 2010.
EDUCATION / CERTIFICATION
SUNY PLATTSBURGH, Plattsburgh, NY August 2006-May 2010
B.A., Psychology Overall G.P.A.: 3.5 Psi Chi Honor Society, inducted
Spring 2009
STATE OF NEW YORK Spring 2010
Childhood Abuse Certification
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