Sales Customer Service

Address: F*, Block-**, Jains Abhinavans Apartments, Murugu Nagar Extension, Vijaya Nagar, Chennai – 600042

History of delivering quota surpassing performance across diverse industries through relentless customer focus and

disciplined sales strategy execution, key account acquisition and channel sales, government & corporate sales

Sales & Marketing Channel Management Account Management P&L Management

Strategic Planning Customer Relationship Management Team Leadership Resource Management

Dynamic, result oriented and accomplished professional offering 20 years of high capacity experience in building

strong channel partners and world class teams in developing and implementing winning strategies to ensure business

development, revenue generation and profitability enhancement. Proficient as a strategic thinker, process advocate

and product champion in all aspects of value added solution sales including competitor & market analysis, new

product launch, deal accountability, service management and customer relationship building. An articulate

communicator with excellent interpersonal, presentation, problem solving, training and team-building skills. Thrive in

deadline-driven environments with the ability to perform under pressure and ensure operational excellence.

Key Profile: Sales Strategy, business development and expansion in Middle East and Indian Market segments;

development and implementation of business strategy; New Product introduction; product and solutions delivery;

customer relationship management; implementation of sales process; mentoring of sales team for target

achievement.

Highlights:

Within the period implemented the sales process and trained the existing team to follow the same. In the process

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of recruiting new sales force.

Evaluating the new products to add to the existing products.

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Bagged the order worth of QAR.1.2Mn from Primary Health Care Corporation, Doha.

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Added the accounts like Qatar Airways, Vodafone, Standard Chartered Bank, Qatar Islamic Bank, Ministry of

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Interiors ETC.

Facilitating the team in up selling the technology and solutions.

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Key Profile: Sales management, business development and expansion in National and International segments;

development and implementation of business strategy; key account management; product and solutions delivery;

customer relationship management; lead generation; implementation of sales process; mentoring of presales team for

target achievement.

Highlights:

Developed a strong Sales team to handle and retain the existing accounts and adding new accounts.

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Closed strategic partnership tie-ups and drove the sales through them.

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Ensured placement of services like CRM, ERP and Custom Built Applications in national & international markets.

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Added major accounts like ITDC, Pallavan Transport, TNEB, Mizoram e-District, Kolkata Metro, CGDA, Daily Bread,

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Just Bake, RL Khanna & Co, Bandhan, Aspen Group, Universal Mobile, Samsung, Suguna Chicken, Ellilham, Sports

Gallery, Balexco, etc.

Worked with various alliance partners to ensure business expansion.

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Key Profile: Development of key corporate & Govt. accounts across AP; key accounts acquisition; turnover

increment; inventory planning and supply chain management; solutions delivery; customer service; monitoring of

Sales and Service team; staffing & training requirements.

Highlights:

Developed strong Sales and Support team to handle and retain corporate accounts.

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Added major accounts like AICTE, Reddy’s Group of Colleges, Reddy’s Research foundation, Pulla Reddy Group of

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Institutions, Andhra Bank, Country Club of India, Infotech Enterprises, Priya Foods, Knowledge Matrix, ITW

Signode, APSRTC, etc.

Increased the company turnover from INR 2.5 crores to INR 11+ crores.

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Key Profile: Retail Infrastructure Business management in the entire South; development of key corporate / SI

partners; IT infrastructure surveillance business management; key account management; appointment of regional

distributors; product promotions; customized solutions delivery with hardware & software team; customer

satisfaction; team management.

Highlights:

Built a strong team and channels to handle & strengthen core business and SI business in Retail Infrastructure.

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Handled major accounts like ITC, Heritage, Medplus, Magna, Apco, Lifestyle, Indus League, Smart Retail, Aravind

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Fashions, Food Express, Subhiksha, Land Mark, Pyramid Saimera, Odyssey, etc.

Developed financially strong channel partners to reach B&C class cities across South.

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Recovered age old payments from the accounts.

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Key Profile: Monitoring of Channel Sales PC division in the entire South; SME segment management; establishment

and development of regional distributors across South region; preparation of financial & product forecasts; target

achievement; inventory planning and supply chain management; partners relationship; team management.

Highlights:

Successfully appointed regional distributors across South to promote various products.

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Acquired monthly 3000 PCs from various channels across South India within 1 year time.

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Achieved a major breakthrough in getting Non-IT Channel to convert to IT Channel.

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Appointed right manpower resources to represent the product.

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Played a vital role in assisting the corporate team and acquiring orders from BSNL.

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Key Profile: Sales management of IT and Consumer Durables for the entire TamilNadu and Pondicherry for corporate

space; preparation of financial & product forecasts; target achievement; inventory planning and supply chain

management; service delivery; coordination with field, trade and service departments; attain customer satisfaction;

team management.

Highlights:

Revived the weak set-up of both retail and corporate partners to strong performance levels within 2 months.

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Achieved a major breakthrough in Club Mahindra and secured 1200 Camcorders (first of its kind within 4 months).

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Won an order of 3100 DVD Players from Hyundai Motors.

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Achieved breakthrough in selling Laptops to Dishnet Wireless.

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Successfully made inroads into to Registration dept. (Govt. of TamilNadu) with order of 450+ Laser Printers.

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Instrumental in securing an order, worth INR 0.75 crores from L&T for the entire range of appliances.

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Key Profile: Sales of PCs, Servers and Notebooks in the corporate segment; commercial PC operation management

for the entire Andhra Pradesh; large accounts & key client management; schemes planning; team motivation; market

and field staff management.

Highlights:

Successfully achieved an overall PC Sales growth of 60% in 2002-03 and attained 20% market share.

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Recognized as Product Champion for “Busybee” Commercial PC range of computers in HCL.

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Awarded the best in the country for Commercial PC Sales for FY 2002-03.

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Acquired order worth INR 1.42 crores from AP Govt., Board of Intermediate, Hyderabad for supply of their junior

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colleges across AP (single largest order for 2002-03 across India for HCL Infosystems Ltd., Frontline Division).

Achieved major breakthrough with leading clients like Grasim Industries by executing multi-locational order worth

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INR 1.2 crores across the country.

Successfully mapped and serviced order worth INR 90 lacs of Registrar of Cooperative Societies, Hyderabad.

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Implemented Byrraju Foundation (Satyam Group), Govt. project me for supply of PCs, UPS and Printers.

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Ensured breakthrough of 110 Laptops of Toshiba from Siva Sivani Inst. of Management and other Educational

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Institutes like Pulla Reddy group of Colleges in AP.

Successfully handled key accounts like ESI including various Collectorates in AP.

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Key Profile: Sales of PC business covering twin cities and Rayalaseema markets; dealer sales management;

merchandising implementation; development & retention of retail partners; acquisition of key clients; marketing

initiatives planning; road shows.

Highlights:

Ensured consistent credit management, revived age old market outstanding within 2 months of joining.

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Pivotal role in the establishment of channels from scratch.

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Secured major orders in the educational segment and from BSNL.

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Key Profile: Key account management and channel development in Hyderabad, India for IT products; market

expansion; product awareness programs.

Highlights:

Played a vital role in the development of dealer channels.

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Acquired several major accounts including ECIL, DMR, RCI, Hyderabad Central University, Priya Cements and

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Deccan Chronicle.

M.Sc. (Electronics), Nagarjuna University (1992)

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MBA (Marketing), Osmania University (1997)

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B.Sc (Physics), Nagarjuna University (1988)

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Date of Birth: 1st April 1969

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Languages Known: English, Telugu, Hindi and Oriya

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