Human Resources Manager

Doris Stephenson

Village of Riverdale as Human Resources Manager

Olympia Fields, IL

****************@*****.*** - 708-***-****

WORK EXPERIENCE

Village of Riverdale as Human Resources Manager

Office Team - Tinley Park, IL - September 2013 to September 2014

Contract

Responsibilities Include:

• Interact and administer labor contracts pertaining to wages, grievances, employee welfare, pensions,

benefits, and union and management practices.

• Draft contract proposals, 2nd Chair labor negotiations

• Handle 2nd Step Grievances

• Re-wrote employee handbook

• Manage all employee relations matters, recruiting, onboarding

• Developed and implemented performance management, employee of the month and training and

development programs

• Respond to all allegations of employment discrimination filed at regulatory agencies

• Recruit and recommend for hire to fill positions at all levels of the organization.

Job Search Coach

Challenger, Gray &Christmas - Chicago, IL - January 2013 to July 2013

Contract

Counseled/coached employees through job transition in individual sessions as well as on interviewing

techniques and behaviors necessary in conducting effective job search. Followed up on a weekly basis with

counseling sessions. Guided clients through career transitions.

• Directed, coached, motivated and evaluated client job search strategies.

Chase Bank as a FMLA Case Manager

Integrity Staffing Solutions - Wilmington, DE - September 2012 to November 2012

Contract

Managed FMLA request for certification through case closure, responded to employees regarding their

eligibility for FMLA, and partnered with HRBPs to resolve issues surrounding eligibility. Obtained and reviewed

updated medical documentation supporting request for leave.

• Composed and sent communications to employee within federally mandated timeframes.

• Resolved problems within scope of authority.

• Supported all assigned cases by working within set timeframes that met quality assurance standards.

Director of Human Resources

Housing Authority of the County of Cook - Chicago, IL - March 2010 to October 2011

Negotiated and administered two bargaining unit agreements. Re-wrote employee handbook, developed

and implemented policies and procedures, i.e., sexual harassment/hostile work environment, disciplinary

procedures, code of conduct, FMLA and benefits administration. Established pay structure across job

functions.

• Responded to and resolved all allegations of employment discrimination and unfair labor practices filed by

employees with federal, state, and local regulatory agencies with settlement authority.

• Company representative at unemployment hearing, fact findings, mediations, conciliation meetings, and

workers compensations settlements.

• Investigated and responded to and resolved allegations of discrimination filed by tenants at HUD.

• Proactively addressed and resolved union contract issues prior to grievances being filed.

• Developed and implemented employee recognition programs.

• Ensured timely and effective coaching to leaders and associates. Oversaw consistency in application of

policies and procedures.

• Contributed to the development of high-performing workforce by developing leaders' competencies in human

resources management.

• Sourced, interviewed and recommended for hire staff, i.e., case managers, property managers, finance staff,

etc. with federal housing experience.

• Administered all benefit programs, FMLA, STD, LTD, 401k.

• Managed one direct report.

HR Generalist

Workforce Development Services - Gary, IN - December 2007 to July 2009

Worked closely with senior management and board of directors to create a human resources department;

HR policies/procedures, employee handbook, performance review program. Recruited employees as well as

developed orientation, training and incentive programs.

• Administered all benefits programs and workers' compensation; managed HR budget.

• Addressed and resolved all employees issues/complaints filed staff.

• Sources, interviewed and recommended for hire applicants with social services background to run federal

programs.

• Developed and implemented training programs on employment regulations for management and supervisory

staff.

• Provided interpretation and counsel on policies and procedures.

• Investigated and responded to all allegations of employment discrimination.

HR Consultant

Self-Employed - Olympia Fields, IL - October 2005 to May 2007

Held responsibility for contracting with companies to manage employee relations activities, including

counseling and coaching, EEO, FMLA, ADA, FLSA compliance, as well as benefits administration. Responded

to allegations of employment discriminations and represented companies at regulatory hearings. Evaluated

companies existing policies and programs and made recommendations for improvement and/or change.

Employee Relations/EEO Specialist

Home Depot, Inc - Arlington Heights, IL - January 1998 to September 2005

Investigated and responded to approximately 50 allegations of employment discrimination annually for an

eight-state division with 95% "no-cause" determination experience. Serve as company representative at all

administrative hearings, i.e. fact findings, mediations, and conciliation meetings. Expended less that 25% of

annual settlement budget of $500,000. Functioned as division mediator. Acted as lead investigator for high-

risk allegations of employment discrimination.

• Conducted annual training sessions on federal, state, and local employment regulations for management

and supervisory personnel.

• Developed, implemented and facilitated sexual harassment, hostile work environment training programs

semi-annually for all management and supervisory personnel.

• Coached and counseled management team on disciplinary actions, terminations, union avoidance, and other

topics as warranted.

• Consulted with in-house counsel on high-risk and mixed motive allegations of discrimination.

• Conducted and coordinated workshops and training for management and supervisory personnel on EEO-

related activities and procedures.

• Conducted investigative interviews of complainants, witnesses, accused and prepared written response and

submitted to the appropriate regulatory agency.

• Served as primary contact for outside/in-house counsel and regulatory agencies.

• Recommended and performed dispute resolution, mediation, and settlements attempts for resolution of

charges.

• Prepared, documented and maintained investigative reports based on adverse impact analysis, case trends

analysis and comparative analysis of case information.

• Managed one direct report.

EDUCATION

Certificate in Mediation

Center for Conflict Resolution - Chicago, IL

2003

BS in Organizational Management

North Park University - Chicago, IL

1997

ADDITIONAL INFORMATION

Computer Skills

HRIS MS Office Suite

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