Customer Service Manager
Resume:
Andrew Burchett
Doraville, GA **340
***************@*****.***
Objective
To secure a challenging position in a growth oriented organization that will utilize my knowledge to drive
excellent customer service.
Skills and Abilities
-Outstanding computer skills with extensive knowledge of the Internet and various computer programs
including but not limited to:
-Microsoft Word, Outlook, Excel, Adobe, and Point of Sales systems
-Exceptional phone manners and people skills with the ability to quickly build rapports
-Deftness to handle many tasks at one time while maintaining excellent attention to detail
-Proficient with 10-key
Employment History
Cook, Empire Pizza, Dunwoody, GA, 01/2014-Present
-Worked directly with vendors placing food and beer orders
-Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling
practices.
-Consult with supervisory staff to plan menus, taking into consideration factors such as costs and special
event needs.
-Prepare and cook food in keeping with recipes, quality standards and presentation standards
-Work directly with customers regarding ordering, complaints and menu suggestions
-Performed opening and closing duties.
Manager, Corner Pizza, Brookhaven, 01/2013-01/2014
-Manage the opening and closing of the kitchen
-Supervise food service assistants and kitchen staff, organize their schedule and daily duties and monitor
performance
-Involved in the recruitment, training, coaching, disciplining, and retention of staff
-Responsible for high standards of food, hygiene, and health and safety
-Order food, beer and supplies, maintained inventory controls, and supervise kitchen operations
-Investigated and resolved food quality and service complaints
-Evaluate and maintain kitchen equipment
-Organize marketing activities, such as promotional events and discount schemes
-Preparing reports at the end of the shift/week, including staff control, food control and sales
-Setting budgets and/or agreeing them with senior management
Route Manager, Wizard Electronics, Atlanta, GA 09/2011-01/2013
-Plan daily schedule based on customer needs by reviewing daily manifest and route sheets
-Personally managed 60 stores throughout all of GA and Southern TN regarding the pick up of audio
equipment in need of repair and return repaired items to said businesses
Cook, Shorty’s, Atlanta, GA 09/2011-09/2012
-Set up stations and collect supplies to prepare menu for service
-Prepare and cook food in keeping with recipes, quality standards and presentation standards
-Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling
practices.
-Operate stoves, grills, fryers, and ovens
-Wash and sanitize tools, knives, kitchen area, tables and utensils
-Worked directly with vendors placing food and beer orders
-Consult with supervisory staff to plan menus, taking into consideration factors such as costs and special
event needs.
-Performed opening and closing duties.
Cook, Corner Pizza, Atlanta, GA 02/2010-09/2011
-Prep a variety of meats, vegetables, sauces, breads, dough and garnishes for allocated stations
-Prepare and cook food in keeping with recipes, quality standards and presentation standards
-Assisted customers while operating the cash register with placing orders and food quality concerns
-Set up stations and collect supplies to prepare menu for service
-Prepare and cook food in keeping with recipes, quality standards and presentation standards
-Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling
practices.
-Operate stoves, grills, fryers, and ovens
-Worked directly with vendors placing food and beer orders and issuing payments to vendors
-Performed opening and closing duties.
Slice, Atlanta, GA 11/2008-02/2010
Kitchen Manager
Johnny’s Pizza, Atlanta, GA 1/2006-11/2008
Manager
Johnny’s Pizza, Hiram, GA 04/2005-01/2006
Cook
Lowes, Austell, GA 07/2004-04/2005
Customer Service Rep
Product Service Associate
Head of Lumber Stock Team
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