Customer Service Representative/ Call Center

Anuja Neupane

*** *** *** #**

Jersey City, NJ -*7306

402-***-****

*********@*******.***

OBJECTIVE: Looking for the greatest opportunity to work as a customer service representative.

SKILLS:

• Able to work independently and perform clerical assignments.

• Excellent customer service skills.

• Good communication and writing skills.

• Over five years of customer service experience.

• Fluent in English, Hindi and Nepali language.

COMPUTER SKILLS:

• MS Word

• MS Outlook

• MS PowerPoint

• MS Excel

• QuickBooks

• Simply Accounting

EMPLOYMENT:

First Data Corporation

Omaha, Nebraska

September 2011-October 2014

• Respond to inbound calls on a range of customer issues from account and balance

inquiries to queries about the full range of products and services.

• Answer inbound calls and resolve problems.

• Conduct research for customers and respond via phone, email or fax.

• Consistently maintain a positive attitude and enjoy helping people.

Alpha Solar Energy July2008-August 2011

Birmingham, Alabama, USA

(Customer Service Representative)

• Answered general phone inquiries in a professional and courteous manner.

• Handled and resolved customers’ complaints.

• Provide customers with product and service information.

• Used computer word processing, spreadsheet and database software.

• Sorted incoming mails, faxes and packages.

• Forwarded incoming general emails to the appropriate staff member.

• Data entry and upkeep of organization databases ensuring a high level of accuracy.

Freedom Communications May2006-

June 2008

Birmingham, Alabama, USA

(Call Center Representative)

• Responded to inbound service calls in a fast paced, high volume call center.

• Provided superior customer service and work quality while demonstrating attention to

detail, flexibility and innovation in resolving problems.

• Possess effective communication skills, and work well with others at all levels.

• Researched required information using available resources.

• Handled and resolved customers’ complaints.

• Provided customers with product and service information.

• Completed call logs and reports.

EDUCATION:

Bellevue University 2014

Bellevue, Nebraska

Undergraduate in Accounting

Jefferson State Community College 2010

Birmingham, Alabama

(Associate degree in Accounting)

REFERENCES AVAILABLE UPON REQUEST

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