Customer Service Quality Assurance

Kristen Pace

New Boston, TX

*******.*.*****@*******.*** - 903-***-****

To obtain a challenging position in which I can utilize my experience and education to further benefit the

company.

WORK EXPERIENCE

shop service writer/tire tech

Wal-Mart - New Boston, TX - July 2013 to Present

Supervisor: Mike Robertson Phone: 903-***-**** Email: **********@*****.***

Duties: Extensive knowledge in customer sales, inventory, remodeling trades, practices and procedures,

techniques, tools and equipment, materials, specifications, quality control, cost control, safety and applicable

building codes. I am responsible for maintenance, repair operations involving one or more large and complex

projects. Inspects current operations, methods, techniques and materials to insure conformance with plans

and specifications, process with accordance approved schedules, and that acceptable construction practices

are utilized. I coordinate with manager in scheduling of particular projects. I also participate in development

of construction projects and scope of work from user requirements. Interprets and clarifies construction plans

and specifications exercising considerable independent judgment in distinguishing between compliance and

non-compliance or workmanship, assisting and finishing of typical projects. I have experience in painting and

masking off unpainted surfaces and wood crafting. Mathematical and analytical skills necessary to interpret

job cost reports. I have the ability to stand for long periods of time and ability to walk on rough, uneven, rocky

or slippery surfaces. Able to bend, crouch, stoop, stretch and climb. Not including the ability to work outdoors

in hot or cold weather. Extreme knowledge and training in PPE and MSDS for 7 years. Handling chemicals

and storing in there labeled containers as instructed under OSHA standards and the use of pallet jacks. I

am currently a automotive care center service writer/greeter, so I am currently working in the automotive

department. I have been for a year. I pull cars/trucks of all types in and out of the bays and put on lifts. I use

the bay terminals to distinguish what needs to be done to the vehicle. I use a impact to take the lug nuts off

the rim. I let the air out of the tire and breakdown the bead around the rim. i out on tire machine and take tire

off of rim. I then add new tire to rim and put on balance machine and add weights as called for. I then place

the tire back on the vehicle. I then torque the vehicle to right capacity. I then notate what I did to the vehicle on

the terminal and pull the vehicle out of the bay, figure 8 it and torque again, park and turn in customer keys. I

also assist with oil changes, maintaining cleanliess in shop take all work orders for vehicles coming in. I also

handle oil waste within OSHA standards.I perform battery services as well such as taking off and putting on

new one's and always wear proper PPE as needed. I use all kinds of tools such as impacts, screwdrivers,

wrenches, ratchets, ratchet extensions and sockets and air tools.

SRQ (shipper request queue team)

Harte-Hanks - July 2012 to July 2013

Supervisor: Aleesha Gibson Phone: 870-***-****

Salary: $ 8.75 p/hr

Duties: Technical problem solving and trouble shooting. Demonstrate clear written communication skills

defined as the ability to clearly document product symptoms, troubleshooting steps and compose

professionally written emails. Demonstrate clear verbal communication skills defined as the ability to speak

clearly in English and educate and guide customer through support interfaces and troubleshooting processes.

Demonstrate customer service skills defined as the ability to probe and identify customer needs, inform the

customer through the support process, quickly resolve customer issues and empathize and/or diffuse potential

escalated customer complaints. Demonstrate problem solving skills defined as the ability to think logically,

identify customer need and resolutions that meet those needs. I can multitask defined by speaking on the

phone, utilizing multiple applications for research while typing at the same time. The account that I worked

with was all international accounts and shippers.

Chemical Agent Resistant Coating

Paint/Auto Body Complete Paint and Repair - New Boston, TX - February 2000 to February 2005

New Boston, TX

Supervisor: Jim Lewin Phone: 903-***-****

Salary: $10.00 p/hr + commission

Duties: Painter body work, welding, sanding, custom work such as types of electrical systems. I have

knowledge of accepted surface preparation, coating methods and techniques. Ability to remove old paint, rust

dirt and scale from surfaces so newly applied coating materials will adhere to surface. Knowledge of absorption

qualities of such surfaces that is free from skips, runs, and drips. I have knowledge of absorption qualities

of such surfaces as cement, metal plaster, wood and glass. Also I hold skills in sanding, wire brushing, and

scraping and bondo application. I can read and follow written instructions that relate to mixture use, application

of various coating materials, solvents and pre-coating agents. Skilled in the use of tolls and equipment, i.e.

brushes, rollers, spray guns, trowels, screens, viscosity testers and graining devices. Determined acceptable

work methods and techniques to be used efficiently complete work assignments, including painting a variety of

surfaces, applying primer, intermediate and finish coats. Chemical Agent Resistant Coating and alkyd paints.

Make determination that specifications are met and desired thickness is obtained. I have operated fork lifts

up to 10,000 lbs and tow motors to facilitate work process. I have knowledge with the use of screw drivers,

drills, sawzall, sanders, impacts, sockets, wrenches, vice grips and hydrolic jacks. I have always assured the

protection and safety of all employees and property.

ADDITIONAL INFORMATION

Skills: Analytical ability to define problems, collect necessary data, establish facts, and to make recommended

action based upon applicable established guidelines. Ability to verify materials ( or merchandise) against

documents, noting and reporting discrepancies and obvious damages. Routing materials to prescribed

storage locations. Storing, stacking, or palletizing materials in accordance with prescribed storage methods.

Rearranging and taking inventory of stored materials. Examining stored materials and reporting damages;

removing material from storage and prepairing it for shipment. Perform miscellaneous quality assurance duties

including inspections, inventory process checks, inspecting and examining materials.

Contact this candidate