Customer Service Representative
Resume:
Lexington, NC *****
[Website]
**********@*****.***
Terri Hartman
To always be commit ted to continuous learning and improvement!
OBJECTIVE
I have always been a self-starter, motivator and have always been a team player. I take
SKILLS &
p ride in my work and take pride in always learning new things to help me and co-
A BIL ITIES
workers every day. I have always been able to multi task when needed to help other
employees as well as myself. I have over 30 years computer skills as well as people skills.
I love dealing with the public and do not show anything but respect and t ry to help each
customer or patient!
EXPERIENCE F I NANC IAL/PAT I E N T COORD I NATOR: DR. SARAH E. FRYE, D DS
1999-Present
For the past 15 years I have talked to Patients about their t reatment plans scheduled a
variety of appointments which could encompass several fillings or a complete dental
makeover. Also, how financially this can happen. This is a very gratifying element of my
job, because it changes people’s lives forever. I am very comfortable scheduling and
t alking to patients on the phone or in person. If you are happy with yourself and feel
g reat, you will radiate this to everyone you come in contact with.
I also verified all insurance plans for patients and pre-t reated for their treatment and
t hen worked out a plan to continue. I verified all insurance claims if any issues erupted.
B ut making sure of their insurance will make their surgery or any t reatment a lit tle less
stressful especially conveying this in a caring manor.
I also handle all billing monthly, collections and place accounts with a collection agency.
I t ry to talk with people and be on their side and at the same time make sure they
u nderstand at a certain point there are no other options. This approach seems to work
well, since you are on their side, as well as the dentist because ultimately this is your job.
I am very familiar with doing Anterior, Bicuspid and Molar Root Canal Thera
Also I work on minimal computer issues in the office and give advice one any issues
other employees are having problems with.
We are a very fast paced office which I do like (we see approximately anywhere from 35-
50 patients daily, I feel all patients are created equal and must be t reated in a very
p leasant and professional way.
E NERGY U N I TE D (DAV I DSON E MC)
1989-1999
Everything with this job related to Power which is an essential to everyday life, I set up
a ll new accounts when people moved to this area or to a different place, this also
i ncludes face to face and telephone calls. Also, I handled front desk cash registers
collecting bills and formulating daily bank deposits. Also served as Interim Customer
Service Manager for 6 months supervising 10 Customer Service Representatives.
P resenting t raining in District Office and several other offices, t raveling to Denton,
Statesville, Mocksville, Madison and Cornelius.
Lexington Fu rniture I ndustries
1977-1989
Customer Service Representative
A nswered phone and produced orders followed them thru to shipping and also handled
customer complaints
EDUCATION ASHE MORE BUS I NESS COLLEGE
Took all courses to graduate as Executive Secretary. But many other electives were
chose that have been very essential thru life.
I was chose @Ashmore to attend a meeting of all executives and the president when they
COMMUNICAT
were merging Davidson County Community College and Ashmore, I took all minutes for
ION
t his meeting and t ranslated into a booklet as a reference for president for Ashmore.
AT ALL MY JOBS, MY FELLOW EMPLOYEES SEEM TO GENERATE TO ME WITH
LEADERSHIP
I SSUES, BECAUSE I HAVE ALWAYS FELT YOU ARE TO DO WHAT NEEDS TO BE
DONE FOR THAT BUSINESS. YOU ARE THERE TO BE A POSITIVE INFLUENCE
A ND ALWAYS PRESENT YOURSELF AND ALL OTHERS INVOLVED IN A
PROFESIONAL AND CORRECT WAY AS TO BENEFIT YOUR JOB AND EMPLOYER!
Page 2
I LOVE TO HELP PEOPLE AND THAT HAS ALWAYS BEEN A LARGE PART OF MY
JOBS. I AM VERY PASSIONATE ABOUT HELPING PEOPLE.
I DO THINK I WOULD BE AN ASSET TO YOUR BUSINESS WITH THE
PREVIOUSE EXPERIENCE EACH JOB HAS GIVEN ME I N CUSTMER SERVICE. I
A M AVAILABLE TO START I M MEDIATELY. THANK YOU!
REFERENCES D R. KAREN LA N I E R PER IO DO NT IST-H I G H PO I NT, NC 272*****-***-****
M r. Richard Goff Owner Masterw rap & Co., Welcome, NC
M r. M i ke Tu rlington, Tu rlington & Associates CPA, Lexington, NC 27292
Ms. Paula Tu rlington, Owner SI I D ry Kilns+
AVAILABLE TO START ASAP
Th ank you!
Page 3
Contact this candidate