Oracle Customer Service

Ahmed Hosni Hamed

Address: Al-Khaldeya Towers, Al-Khazan St, Riyadh, KSA

Mobile (KSA): +966-**-**-***-**

Email: ***********@*******.***

Profile Summary

With 14+ years of experience in the field of Oracle Database, Unix administration and

Oracle e-Business suite and Oracle Retail (RETEK) administration, he is seeking a

challenging position in Database administration or Oracle technology architect

His exposure and experience gave him an opportunity to work on different projects,

different environments and different cultures in the region of EMEA (Europe, Middle

East and Africa).

The technical areas of specialist are to install, patch, clone, tuning,

backup/recovery and upgrade/downgrade all oracle products such as Databases,

application server, Fusion middleware, oracle Beehive and Oracle Business

Intelligence Enterprise Edition (OBIEE and BI-Apps) on different operating system

(Unix, Linux and windows).

Also he has respectable experience in High Availability Solutions (RAC and Data

guard), performance tuning, security management, infrastructure design and capacity

planning.

Technical Experience

Operating Systems: Unix (IBM-AIX, SUN-Solaris, HP-UX), Linux (Redhat, Oracle, suse),

Windows.

Languages: C/C++, HTML, XML, SQL, PL/SQL, Visual Basic

Databases: Oracle, Microsoft SQL Server, Microsoft Access, Power Builder

ERP: Oracle e-Business Suite all versions and IFS (Industrial Financial Systems)

Tools : Toad, VMware, Data Loader, Microsoft Projects, Microsoft Office suite, UC4

OLAP: Oracle Discoverer, Cognos Power Play, Oracle Business Intelligence (OBIEE)

Oracle Database Experience (all versions)

Install, configure, patch, upgrade, clone, backup and recovery (data and media), bulk

data load, user management, performance tuning, capacity planning, storage

management, managing schema objects, design/ implement and maintain RAC and Data

Guard environments, Implementation of Multi Threaded/ shared Servers, enterprise

manager and all oracle utilities (exp/imp, STATS pack, TKPROF, AWR, ADDM, RMAN,

flashback and ASM)

Oracle Beehive, Oracle Collaboration Suite and iLearning

Install, maintain, upgrade, security management, ERP integration, backup and recovery

Oracle Business Intelligence (Discoverer, OBIEE and OBI-APPS)

Install, patch, backup and recovery, migration, upgrade, SSO for BI Server

Administration of informatica and DAC servers

Maintain ETL batch chains, integration with Oracle e-Business suite,

Performance tuning for batch chains for EBS and retail (both database and application

side)

BI mobility (iOS and android)

Oracle Customer Care & Billing

Install, Clone, Apply bundles, java and Cobol codes

Backup, recovery

Oracle ERP Experience (11,11i,R12)

Install, apply patches, updates and data fixes, cloning, backup and recovery,

troubleshooting, workflow administration, performance tuning for all tiers, managing

concurrent server, install printers, maintaining multiple NLS environments, system

administration activities, ad utilities, DMZ, single sign on, parallel concurrent

processing, single and multi-nodes environments, PCP, upgrade/downgrade whole ERP

from any level to any level, migrate oracle ERP from any operating system to any

operating system

Oracle Weblogic

Oracle Retail

Install, apply patches, updates and administration

Performance tuning for poor defined batches

Maintain the retail batches with UC4

Operating System Experience (Unix and Windows)

Install, update, maintain services (DNS,DHCP, directory service, FTP, storage

management, user management and file sharing)

Education and Certificates

B.Sc. in computer science, Jun-2000, accumulative grade of V.Good honor

Certificates

ITIL V3 foundation certified

Oracle Certified Professional, Database Administrator 11g (OCP-DBA)

Oracle E-Business Suite R12 System Administrator Certified Expert (OCE)

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Database Administrator (MCDBA)

Courses

ITIL V3 (2011)

Technology architect (Accenture UK)

Project Management - cost estimation (Accenture Saudi)

Project management - fundamentals (Accenture Spain)

Communication skills (Accenture Saudi)

Project Management Professional (Accenture Saudi Arabia)

Oracle Database Administration 8i (New horizons)

Oracle 11g Database Admin I,II (New horizons)

Oracle High Availability (Oracle Saudi)

Oracle Business Intelligence Enterprise Edition (OBIEE and OBI-APPS)

Oracle SQL,PL/SQL, Forms and Reports (4 levels)

Report Generation using Cognos impromptu

OLAP using Cognos power play

Implementing and managing Microsoft Exchange Server

Implementing and managing Microsoft ISA Server

Business English & presentation skills & C.V writing

Unix Administration (3 levels )

Diplomas

MCIT (Ministry of Communication and IT) scholarship Graduate (6 months program in Web

development using Lotus Notes & Domino server)

FGF (Future Generation Foundation) scholarship Graduate (9 months program in decision

making and management skills)

Career History

Nov-2011 till present, Oracle Technology Consultant

Accenture Saudi

Responsibilities

Technical architect for Accenture clients [design infrastructure, installations,

interfaces...etc]

Manage technical communication with the client [weekly performance charts and overall

status reports]

Manage all technical issues related to oracle products [install, upgrade, patch,

tuning and troubleshooting]

Capacity planning and infrastructure design [datacenters, extensions, High

Availability and upgrades]

Prepare oracle AIM and handover documents [handover and ITIL documents]

Manage knowledge transfer, skill development and technical assessments processes

Oracle Customer Care and Billing utility (CC&B) application system admin / DBA

Oracle EBS Applications system admin / DBA

Oracle Retail Applications system admin / DBA

Oracle technology stack patching and upgrades

Database performance tuning/RAC admin/Capacity planning/ASM/Web Logic

UNIX/Linux Admin

Oracle OBIEE technical architect (install/tune/patch)

Informatica / DAC expert

Projects achieved with Accenture

Sadara Petrochemicals [Current], Khobar, Saudi Arabia ( Technical team lead.

Manage database and middleware teams

Monitor members performance, scope, define development plan and overall scope

Design, estimate hardware requirement for technology infrastructure

Databases maintenance and admin activities (backups, tuning, sizing, batches...etc)

Extract monitoring reports (daily, weekly and monthly) for all databases

Sharing monitoring facts with the client

Raising a pro-active alerts

Chalhoub group [1.5 year], Dubai, UAE ( Tech. Architecture Lead

Identify technical risks and issues for running applications.

Provide technical proposals/solution for performance/best utilization for production

servers

Manage production/non production environments (Oracle EBS/Retail/OBIEE/SOA suite)

Manage communication with I/O and application support teams

Environment sizing for future extension (Storage/connectivity/resources)

Provide applications environment rollout strategy for the client

Provide a code migration process "configuration management" between all environments

Manage communication with the client, weekly meeting and project boards

Performance tuning for oracle Retail, BI batches

Performance tuning for online interfaces in Oracle Retail/EBS/SOA and legacy system

Production applications upgrades (Retail/EBS/BI and technology stack layer)

Manage security configuration for business applications.

Manage TA team (9 members)

National Water Company [1 year], Riyadh, KSA( Database team Lead

Managing production/non-production environments (Oracle EBS/CC&B/Web Logic)

Apply maintenance/proactive monitoring for production instances

Maintain a 24/7 SLA with the client

Maintain technical communication with the client "weekly reports"

Manage daily EBS/CC&B/MW activities

Manager DBAs team (3 members)

Apr-2011 to Oct-2011, Senior Advanced Customer Service Oracle Egypt

Engineer

Responsibilities

Manage all technical issues related to oracle products

Deliver support for Oracle ACS customers

Apply oracle latest technologies to ACS customers

Projects achieved in oracle Egypt

Bank of Tanzania [Upgrade eBS database and apps tier to latest, migrate from windows

to Linux, implement Oracle RAC]

Kuwait university [Migrate oracle eBS from windows to Linux, Implement High

availability and multi-nodes, PCP and OATM database model]

Jun-2008 to Mar-2011, Oracle Applications DBA

Appspro, KSA

Responsibilities

Manage all technical issues related to oracle products [install, upgrade, patch,

tuning and troubleshooting]

Capacity planning and infrastructure design [datacenters, extensions, High

Availability and upgrades]

Prepare oracle AIM and handover documents [handover and ITIL documents]

Technical Advisor about timing and technical planning during the project

Manage knowledge transfer, skill development and technical assessments processes

Provide onsite and remote technical support

Projects achieved with Appspro (as DBA and technical consultant)

National Water Company, NWC (Riyadh, KSA) [Upgrade Oracle from 12.0.6 to 12.1.2,

troubleshooting]

AlRajhi Holding (Riyadh, KSA) [Install Oracle ERP, Hyperion and Design a backup

scripts, training]

AlRajhi Steel (Riyadh, KSA) [Install Oracle ERP, OBIEE and OBI-APPS, Oracle RAC,

troubleshooting]

ZAIN Telecom (Riyadh, KSA) [Upgrade HRMS module to latest, troubleshooting]

AEC - Advanced Electronics Company (Riyadh, KSA) [Upgrade ACSP module to latest,

Troubleshooting]

Al-Shoura Council (Riyadh, KSA) [Upgrade oracle ERP to 12.0.6, outsourcing,

troubleshooting]

Extra (Al-Khobar, KSA) [Performance tuning, implement RAC, upgrade HRMS to latest,

Implement SSO]

Mobily (Riyadh, KSA) [Troubleshooting, Install Oracle Business Intelligence, upgrade

HRMS to latest ]

Royal Saudi Air Forces (Riyadh, KSA) [Install and upgrade oracle ERP to 12.1.3,

Implement RAC, Beehive]

Al-Rayeda Real estate (Riyadh, KSA) [Install Oracle ERP, implement iSupplier, Single

Sign On, DMZ]

Technical and Vocational Training corporation TVTC (Riyadh, KSA) [outsourcing]

Abdullah Foad Group (Dammam, KSA) [Install Oracle ERP, troubleshooting, Disaster

Recovery scenario]

Digico (Riyadh, KSA) [Install Oracle ERP on multi-node, troubleshooting, configure

integration with POS]

National Guard Hospital (Riyadh, KSA) [design a barcode integration with Oracle]

AlRajhi Bank (Riyadh, KSA) [troubleshooting, install eContent Storage management]

Bravo (Riyadh, KSA) [Install Oracle ERP, troubleshooting, data fixes, sysadmin

training, RMAN backup ]

Jun-2006 to Jun-2008, Oracle Application DBA Qemmah Consulting, Egypt

Responsibilities

Manage all technical issues related to oracle products

Capacity planning and infrastructure design

Prepare oracle AIM and handover documents

Technical Advice about timing and planning during the project

Knowledge transfer and training

Manage knowledge transfer,skill development and technical assessments processes

Provide onsite and remote technical support

Projects achieved with Qemmah (as a DBA and technical consultant)

Al-Kendi Pharmaceutical industries (Algeria) [Install Oracle with 5 NLS interfaces,

troubleshooting]

OrasInvest Management (Cairo- Egypt) [Implement mixed environment instance on windows

and Linux]

Orascom Construction (Cairo, Egypt) [Install Oracle ERP, implement MAA solution RAC

with data guard]

APICORP (Khobar -Saudi Arabia) [Upgrade Oracle from 11.5.5 to 11.5.10.2,

Troubleshooting, Managing SRs]

Central Bank of Egypt, Cairo -Egypt [Install Oracle RAC on 6 servers, configure

parallel server]

iScore (Cairo - Egypt) [Install Oracle ERP, configure data load scripts, bulk load

and data migration]

Hits-Unitel (Mobile Operator, Sana'a, Yemen) [Install Oracle ERP, Discoverer server,

Backup using RMAN]

OTV (Cairo, Egypt) [Install Oracle ERP on RAC, configure workflow mailer, Backup

using RMAN]

Asia Cell (Kurdistan - IRAQ ) [Install Oracle ERP, Deliver Sysadmin training,

Troubleshooting]

Mobinil (Cairo, Egypt) [performance tuning for 1TB database, configure data

archiving, implement PCP]

Syria Tel (Damascus - Syria) [Upgrade and migrate Oracle ERP from 11.5.5 from

windows to latest on Solaris]

Telecom Egypt (Cairo, Egypt) [Upgrade Oracle ERP from 11.5.8 to 12.0.6 on HP-UX with

RAC]

Djezzy (Algeria) [troubleshooting, remote support, implement shared APPL_TOP and PCP]

Vodafone (Cairo, Egypt) [Install and configure oracle discoverer, upgrade from 11.5.5

to 11.5.10.2 on Solaris]

Orascom Telecom (Cairo, Egypt) [upgrade from 11.5.5 to 11.5.10.2 then to 12.1.1 with

11g DB on windows]

Iraqna (Baghdad - IRAQ) [Install Oracle ERP on mixed environment, Backup using RMAN.

troubleshooting]

May-2005 to Jun-2006, Oracle Applications DBA Sekem Holding, Egypt

Responsibilities

Keep oracle business up and running 24/7

Maintain daily operational tasks

Maintain DBA documents and KPIs (ITIL documents)

Preventive and proactive maintenance

Troubleshooting ERP problems, design sub modules for HR, Invoices

Achievements in Sekem (AS Oracle DBA, System Admin)

Rebuild and migrate production environment from windows to Linux multi node

environment

Upgrade Oracle applications technology stack to latest

Upgrading Autoconfig engine to latest

Installing diagnostics tool (IZU products)

Tuning the oracle application server performance (improved financial period closing)

Re-structure the environment to multi-node RAC enabled environment (with no business

delay)

Build a Technical knowledge base

Develop in-house TAR system (Technical Assistance Request)

Aug-2000 to May-2005, Oracle DBA and System Admin Halwani Brothers, Egypt

Responsibilities

Keep all business applications up and running 24/7

Maintain daily operational tasks

Maintain network connectivity and connection nodes

Maintain preventive, proactive maintenance and backup procedures

Troubleshooting business applications problems

Achievements in Halwani (AS Oracle DBA, System Admin)

System admin for NT4, win2000,2003 and Red Hat Linux

Halwani WAN, LAN Administrator (configuring routers switches, MPLS and VoIP

technology)

Hand Held Project Manger (Design interface, maintain data and unit programming)

Maintaining Backup and recovery policy

IFS 2004 ERP applications admin (user management, data cleansing and reporting)

Oracle 8i,9i, SQL server2000 Databases Admin (tuning, backup, OLAP and recovery)

Oracle applications DBA (11.5.5, 11.5.7) (managing concurrent, security, printers,

cloning and backup)

Develop in-house software modules for HR, LC, Transportation

Develop in-house sales plan module [to generate purchasing plan automatically]

Skills Language

English: Very Good

French: Basics

Personal

Active Personality, self confident, Highly Motivated and self

managed, Excellent communication skills, flexible, Able to work under

pressure & hard conditions in different environments with different

cultures

Personal Info.

Nationality: Egyptian, date of Birth: 03/09/1977, Married

Drive License: Egypt, Emirates, Qatari, Saudi and international

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