Customer Service Sales

Karri L. Coyne

**** ****** ****

Davenport, Iowa 52806

Home/Cell Phone 563-***-****

EMPLOYMENT

Palmer College of Chiropractic - Davenport, Iowa

June, 2003 - August, 2014

Cash Assistant - Accountant I - Full Time

. AR/AP Processing Student Billing

. Issue Living Expense Checks Support for Students,

Faculty and Staff

. Process Cash Receipts/Daily Bank Deposit Petty Cash

Tracking

. Collecting Tuition Payments Report and Pay Sales Tax

for 4 states

. Track and Collect NSF/Return Items Process Journal

Entries into General Ledger

. Input Florida/West Campus' Daily Cash Receipts Process

Change Orders

. Invoicing Monthly Account

Balancing for Audit Purposes

. Assist with Audit Controls and Processes Other Duties

as Assigned

March, 2003 - June, 2003

Cash Assistant - Temp to hire position through Accountemps

Same duties as above.

Lifetouch National School Studios - Bettendorf, Iowa

September, 2002 - March, 2003

Photographer Assistant - Seasonal position when schools are in

progress. All Eastern Iowa (West to Cedar Rapids, North to Minnesota

border, South to Missouri border and surrounding areas of all

including all Iowa Quad Cities)

. Photographer Assistant

. Equipment Set Up and Tear Down

. Prep Students for Individual, Group and Composite photos

. Prepare Photo Packets for Students

. Process Packages and Daily Deposits

. Assist with Photo Make Up Day

Wells Fargo Bank Iowa, N.A. (formerly known as Norwest Bank Iowa, N.A.

formerly known as Davenport Bank and Trust Company - October, 1983 -

January, 2002 - Davenport, Iowa

January, 1992 - January, 2002

Corporate Banking Sales Associate

. Work closely with Clients

Open/Maintain/Reconcile Checking/Savings Accounts

. Treasury Management Products and Services Maintain

Credit/Loan Files

. Prepare Necessary Loan Closing Documentation Assist with Loan

Closings

. Domestic and International Wire Transfers Letters of

Credit

. Direct Deposit Process Check

Orders/Address Changes

. Competitively Bid/Book Certificates of Deposit Prepare

Proposals at Banker Direction

. Maintain Records for Audit Purposes Other Duties as

Assigned

August, 1990 - January, 1992

Senior Commercial Loan Processor

. Work closely with Clients

Open/Maintain/Reconcile Checking/Savings Accounts

. Maintain Credit/Loan Files Prepare Necessary

Loan Closing Documentation

. Assist with Loan Closings Process Check

Orders/Address Changes

. Letters of Credit Maintain Records

for Audit Purposes

. Maintain Collateral Documentation/Tickler System

Review/Coordinate/Implement/Policies/Procedure

. Conduct Annual Audit of Collateral Documentation Prepare

Exceptions Report

. Attend/Maintain Loan Committee Meeting Minutes Other Duties

as Assigned

November, 1985 - August, 1990

Kimberly Office Branch Secretary

. Branch Secretary for all areas of Customer Service Prepare

Necessary Loan Closing Documentation

. Run Credit Checks Maintain Collateral

Documentation

. Assist/Backup Loan Closings Direct Clients to

Financial Services Representatives

. Maintain Switchboard Open and Maintain Safe

Deposit Boxes

. Maintain Loan Files/Checking/Savings Accounts Process Check

Orders/Address Changes

. Distribute Incoming/Outgoing Mail Order Supplies

. Other Duties as Assigned

August, 1984 - November, 1985

Credit Card Department Receptionist

. Maintain Heavy Volume Switchboard

. Assist/Direct Clients to Appropriate Departments

. Maintain Cash Advances for Daily Overdraft Report

. Sort and Distribute Mail

. Process Address/Name Changes

. Other Duties as Assigned

October, 1983 - August, 1984

Credit Card Data Entry Clerk

. Enter/Balance Credit Card Ticket Batches

. Research Consumer Credit Card Disputes

. Other Duties as Assigned

November, 1982 - March, 1984

Cashier and Stocker, Toys R Us - Moline, Illinois

November, 1982 - January, 1983 - Full Time/Christmas Assistance

March, 1983 - March, 1984 - Part Time

. Stock Shelves/Preschool Section

. Cashier

. Assist with Item Returns for Customer Service

. Direct Customers to Appropriate Areas for Assistance

. Some Heavy Lifting

. Other Duties as Assigned

EDUCATION

Scott Community College and Blackhawk College

Excel and Word classes

AIB Classes: Principles of Banking, Accounting I, Introduction to

Supervision, Concepts of Data Processing, Customer Service & Bank

Personnel, Law & Banking.

Other Continuing Education Classes/Seminars:

Iowa Sales and Use Tax classes annually along with refreshers for

California, Florida and Illinois

Participant in "Retail Sales Performance System" at Davenport Bank

Ceridian Payroll Training

First Responder classes along with other monthly trainings (see

volunteer organizations below)

Sherrard High School:

Diploma - 1982

General business requirements with electives in other business and

accounting classes.

Accomplishments:

"Best Practices" committee member 1992

Service Excellence Award Winner 1992, 1998

Service Excellence Nominee 1992 - 2001

Numerous "Best Shot" winner 1992 - 2001

Jefferson School Mentor Program 1994 - 1995

Festival of Trees Finance Committee - 1997 - 2001

Festival of Trees Volunteer for Admissions and Finance Room 1995 -

1997

Bix Festival Volunteer - 1993 - 2000

Downtown Davenport Clean-Up Day Volunteer - 1994 - 1995

Staff of the Year Nominee 2005

Staff of the Year Nominee 2007

Volunteer Organizations:

Speedway Fire Rescue (SFR) Volunteer Member since 2002 (a 501 C 3 non-

profit charitable volunteer organization)

Position: Secretary, Captain, Training Coordinator and Webmaster.

Approximately 45 volunteer hours weekly spent between races, meetings,

trainings and website upkeep. First responder and extrication with

Safety and Fire Crew for 8 Dirt Race Tracks in Eastern Iowa and

Western Illinois from March through October every weekend plus

specials during the week including Cordova Dragway and LaCrosse

Oktoberfest - First Responder classes and Annual Training required

along with monthly safety and other trainings throughout the year.

Skills:

. Excellent Customer Service Skills Proficient

Microsoft Word

. Detail Oriented Proficient Microsoft

Excel

. Quick Learner Some PowerPoint

. Team Player Internet Savvy

. Problem Solving 10-Key Adding Machine

. Typing 70 WPM Tape Dictation

. Work well without close supervision Quick Learner

. Detail Oriented

.

REFERENCES

Laura J. Martin Julie Fritz Scott

Bohannan

1378 60th Avenue 2121 Fairhaven Road 314 Oak

Street

Blue Grass, Iowa 52726 Davenport, Iowa 52803

Davenport, Iowa 52802

563-***-**** 563-***-**** (563) 650-

2437

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