Customer Service Manager

PAGULAYAN, MARINETH

**** ********* **, ******* **. 23229

757-***-**** * *************@*****.***

Objectives

To obtain a position where I can maximize my management skills, quality

assurance, program development, and training experience.

Experience

Multi Color Corporation 3100 Cavalier Blvd, Chesapeake, VA 23223

Quality Assurance, 06/2011 – 07/2014

Validates quality processes by establishing product specifications; documenting evidence;

review and analyze workflows. Determining operational and performance qualification;

writing and updating quality procedures.

Maintains and improves product quality by investigating customers complaints, collaborating

with other members of management to develop new product and training methods.

Lead problem solving activities to identify root cause and corrective actions.

Compiles and evaluate quality data for plant operations on a weekly and monthly basis

identifying trends and recommending preventive measures. Also communicates all

quality status through MS Powerpoint presentation to all shift supervisors and associates.

Conduct verification exercise and audits to evaluate manufacturing process and the

effectiveness of corrective actions.

Ensures plant wide compliance with quality policies, procedures and safety.

Resolves customer's complaints in a friendly and professional manner.

Keep track of all monthly complaints, customer credits and investigates root causes.

Provides corrective actions directly to the customer for all quality complaints.

Labels Unlimited, LLC 2505 Hawkeye Ct, Virginia Beach, VA 23452

Customer Service / Sales Assistant, 05/2004 – 06/2011

Responded to customer inquiry calls, quickly evaluating the customer’s needs and

problems in order to deliver an ideal solution.

Answered as many as 50 calls a day from customers.

Performed filing, data management, drafting and editing short office memos.

Assisted with the targeting of obtaining new clients and accounts.

Handled multiple accounts by obtaining and processing new and repeat orders.

Prevented customer production from shutting down by delivering products to the customer

directly.

Created spreadsheets and documentations using MS Word and Excel on a daily basis in

order to keep track of all open orders and inventory levels.

Assisted other employees and customers with minor troubleshooting with the company’s

FTP site, Microsoft applications, printing and internet connections.

References

Joseph Mummert, Multi Color Corporation, Plant Manager 757-***-****

Lyn Cordova, Multi Color Corporation, Accounting Specialist 757-***-****

David Kight, Labels Unlimited LLC, Sales Account Representative 757-***-****

Dale Boyd, Multi Color Corporation, Quality Manager 812-***-****

Susan Rozier, Labels Unlimited LLC, Customer Service Manager 757-***-****

Lileth Pagulayan, Labels Unlimited, LLC, Customer Service Associate (757) 515

4327

Jillian Eller, Multi Color Corporation, Quality Technician 757-***-****

Contact this candidate