Customer Service Manager

J eannette Maidens

*** ****** *** * * t tleton, Co 80124 720-***-**** ***.*******@*****.***

Personal Statement

Dynamic, results-driven, self-motivated with 15+ years of customer service achieved

t hrough years of face to face conversations with customers. I am tenacious in

building business relationships, securing customer loyalty and forging strong

relationships with guest. Exceptional mentor and coach skills, acquiring business

leadership abilities to recruit, build and retain top-performing sales team.

Work Experience

Assistant Store Manager August 2014- Present

Rue 21, Castle Rock, Co

I assist with all store functions including scheduling, ordering, freight processing,

i nterviewing, hi ring/training, marketing, and all day-to-day store activities. I

perform all opening and closing procedures. I protect and secure all company assets,

i ncluding store cash. I adhere to all policies and procedures including safety

guidelines. I provide leadership and direction to associates. I maintain a

p rofessional and friendly environment with customers, subordinates, and

supervisors. I process all of the required reports, documents, and memos.

Assistant Store Manager March 2013 – August 2014

Ca r ters, Castle Rock, Co

I assist with all store functions including scheduling, ordering, freight processing,

i nterviewing, hi ring/training, marketing, and all day-to-day store activities. I

perform all opening and closing procedures. I protect and secure all company assets,

i ncluding store cash. I adhere to all policies and procedures including safety

guidelines. I provide leadership and direction to associates. I maintain a

p rofessional and friendly environment with customers, subordinates, and

supervisors. I process all of the required reports, documents, and memos. I am the

D istrict Reward Program Captain. I hold conference calls, I prepare call agenda’s for

my bi-weekly calls, and I follow up with other stores on their progress.

Bus D r iver July 2007 – March 2013

Douglas County School D ist., Douglas County, Co

I was recruited as a driver, I was responsible for the leadership of the student r iders

of the Douglas County School District. Also while driving I offered a fun and

f riendly environment while coaching student to reconcile their disputes.

T ransformed various conceptualized projects to improve the over-all appearance of

t he terminal. CDL class B driver license, fi rst aid & CPR, mountain driving

t raining, special needs t raining, defensive driving certification, Student

M anagement

COSA, Key Holder March 2010 – March 2013

Babies R’ Us, H ighlands Ranch, Co

cashier, helping others in any department that they I was responsible taking care of

t he cash drawers and daily paperwork, GSL, Baby Registry, need help in. As a key

holder, I was also responsible for helping the management team in their duties.

T eam Member July 2005 – June 2007

Ta rget, Lone Tree, Co

I was responsible for opening the deli, I supervised other deli team members

making sure they were doing the appropriate job, I did all the daily paperwork,

cashier, I ordered the supplies that were needed for the operations of the deli, I then

p ut away the supplies when they came in off of the t ruck, I maintained a Fast, Fun,

F riendly Environment.

Owner/Office M anager September 1997 – June 2002

P r ior ity One Safety, Westminster, Co

I hire and t rained new employees, terminated employees when needed, bookkeeping,

banking, answering the phones, setting appointments, daily paperwork, I performed

i n local and regional conferences, Inventory, doing daily orders, billing, computer

work such as Microsoft Office, Word, Excel, and Power Point.

E ducation

BBA

University of Phoenix April 2012 - Present

BBA June 1998 – June 2001

University of Denver

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