Customer Service Sales Representative

Jamena Haddad

** ********** **. ******.******@*****.***

Brampton, Ontario 647-***-****

L6X 4R9

SUMMARY OF QUALIFICATIONS

• Hunter mentality allowing me to skillfully turn cold calls into warm calls.

• Exceptional communication and problem-solving skills.

• Excellent time management and organizational skills with the ability to prioritize and

develop an effective yet timely work schedule.

• Strong customer service, interpersonal, presentation and written skills.

• Strong attention to details and excellent multi-tasking capabilities.

• Entrepreneurial and innovative mindset.

• Ability to learn at a fast pace and quickly adapt to new environments.

• Excellent Microsoft Office skills including a high level understanding of Outlook and

Word

PROFESSIONAL EXPERIENCE

HI DATA Inc. July 2012 – August

2014

Administrative/Customer Service Representative

• Answered, sorted and directed telephone, email, fax and courier deliveries to appropriate

departments and staff members.

• Assisted clients with all inquiries in a professional and timely manner.

• Created reports, charts and graphs for analytical and record keeping purposes.

• Maintained customer records and accounts by recording and updating information

regularly.

• De-escalated and resolved customer complaints by taking ownership and providing

timely follow-ups.

Sales Representative

• Serviced existing accounts by processing orders and exchanges, promoting products and

services and coordinating deliveries.

• Established new accounts by generating leads and cold-calling to potential as well as

existing clients in the wireless industry.

Carson International April 2011- December

Reception & Freight Forwarding 2011

• First point of contact for all clients, including walk-in and telephone contacts.

• Maintained inventory of supplies by order placements, regular inventory checks and

verifying receipts.

• Received, delivered and billed national and international invoices to clients and partners.

• Coded and filed material in a general filling system and updated parcel databases daily.

• Prepared, monitored and updated shipment status and custom clearance.

Fairweather

Sales Representative

October 2009- May

2011

• Customer invoicing and daily cash reconciliation.

• Reconciled weekly and monthly inventory counts, IST outgoing & incoming shipments

and book-keeping of damaged merchandise.

• Set up in-store displays based on seasonal trends.

• Maintained knowledge of current sales, promotions and store polices.

• Promoted items that met the needs of clients to ensure daily quotas are met.

• Repeatedly exceeded expectations by producing over 100% of the expected quota.

EDUCATION

Bachelor of Commerce- Law & Business Ryerson University

2010-2014

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