Manager Service

Eric L. Webber

**** ******* **., *******, **, ***28

804-***-****

*******@*****.***

Summary of Qualifications

• Director/Executive-level experience

• Excellent analytical and organizational skills

• Detail oriented and adaptive to new situations

• Lean Six-Sigma Black Belt certified

Professional Experience

October 2009 to current –Senior Manager, Transportation Systems and Data Analytics– Virginia Premier

Health Plan, Richmond, VA

• Responsible for the configuration and interdependencies of the Trapeze transportation scheduling

system and Pivotal CRM.

• Developed and track transportation and call center metrics.

• Led a team that converted 50% of the company vehicles to alternative fuel saving the company

$120,000 annually.

• Led Black Belt team to reduce fatal edits in the claims department that resulted in 50% fewer edits

and saves $90,000 annually.

• Led the install of a claims payment system to work in conjunction with the scheduling system to

reduce transportation claims payment errors and payment cycle time by 50%.

• Established a new rate structure for easier payment strategies for transportation vendors.

• Staff of 70 transportation professionals with 4 direct reports.

July 2005 to October 2009 – Linehaul Dispatcher / Outbound Operations Manager – Saia Motor Freight,

Richmond, VA

• Supervise city dispatch and outbound operations for the Richmond terminal.

• Analyze scheduling and performance deficiencies and formulate corrective action

• Supervise terminal dock operations

• Schedule service critical shipments to meet service commitments

• Coordinate with outside contract carriers to ensure proper routing and scheduling of Saia’s inbound

freight

• Analyze and impact terminal and satellite operating costs by increasing load efficiency and reducing

dock/linehaul cost

• Monitor maintenance issues, contract outside vendors and authorize emergency repairs

• Supervise 8 city drivers, 120 linehaul drivers

Sept 2003 to July 2005 – Logistics Data Analyst – Nike, Inc., Beaverton, OR

• Evaluate Nike's inbound carriers (ocean, air, and truck) against Nike KPI's monthly and semi-

annually; recommend courses of action to senior management.

• Create and maintain Carrier Performance, Monthly Performance Metrics, Track & Trace Error Recap

Reports for all modes

• Developed and maintain the POD Chargeback Compliance process

• Conduct data analysis around Track and Trace issues to identify errors, systemic or from carriers

• Systems (SAP) and reporting tool (BW, Brio, Event Manager) testing and development

• Effectively manage data errors from trucking, air, and vessel carriers

• Streamline and improve current reporting processes

Sept 2000 to November 2002 – Regional Operations Manager – May Trucking, Brooks, OR

• Responsible for Southern California operations for a truck-load (TL) carrier

• Optimize processes to ensure company profitability

• Negotiated with customers on rates and committed volumes

• Maintain current service levels with increased operations in dry and refrigerated divisions combined

• Supervise 6 driver managers and 6 operations service leaders

Education

Lean Six-Sigma Black Belt Certification

Virginia Polytechnic Institutue & State University

Blacksburg, VA

May 2013

Bachelor of Science, Liberal Arts

University of New York, Regents College

Albany, NY

March 1995

Languages

• Proficient in Korean and Polish languages

Hobbies

Tennis (USTA member), geneaology

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