Customer Service Administrative Assistant
Resume:
Alicia Herrera
**** ***** *****, ******, ** *****
708-***-**** ~ *******.**********@*****.***
EXECUTIVE ADMINISTRATIVE ASSISTANT
Highly motivated, Executive Administrative Assistant professional with 10+ years of experience providing
professional executive administrative assistance support. Self-starter with exceptional interpersonal and
organizational abilities, and a proven history of managing multiple projects simultaneously while supporting daily
office operations. Expertise in Microsoft Word, Excel, Power Point, meeting coordination, travel arrangements,
expense reporting, project management, issue resolution and event coordination. Able to use discretion and sound
judgment in every task, respecting highly confidential materials and projects. Fluent in Spanish.
PROFESSIONAL EXPERIENCE
Alps Construction, Inc., Chicago, IL Feb 2014 – to present
Project Coordinator – Responsible for assisting the project managers and superintendents in expediting
correspondence and communication with main office, clients, subcontractors, suppliers and field personnel.
• Creating Transmittals.
• Prepare project budgets, meeting outlines and minutes and distribute on a weekly basis.
• Complete expense reports.
• Coordinate building permits and inspections and submit to City/Village.
• Document and maintain requests for information.
• Prepare submittals for various correspondence and submittals. Track submittals on project log and
maintains as project progresses.
• Obtain access to multiple office buildings on behalf of Project Managers.
• Schedule drop off and pick up of dumpsters to various project locations.
• Coordinate with field personnel for building access.
Multi-Temps Staffing Agency, Crest Hill, IL May 2014 – October 2014
Recruiter – Determined applicant requirements by studying job description and job qualifications. Arranged
management interviews by coordinating schedules; escorting applicant to interviews. Evaluated applicants by
discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set
of qualifications. Performed education background checks, onsite drug testing. Skills/Qualifications: Phone
skills, Recruiting, Interviewing Skills, People Skills, Professionalism.
The PrivateBank, Chicago, IL Nov 2003-April 2013
Administrative Assistant- Responsible for a wide range of duties including managing Executive Manager’s
calendar, prepare extensive expense reports, made appointments, created letters, responded to emails on behalf of
the Executive, coordinate travel plans and schedules, set up conference calls, coordination set up and clean up of
meetings.
• Assisted the CEO in the preparation of loan committee reports, delivered reports in a timely manner in
electronic format to various bankers in different branches.
• Supported different parts of the branch such as receptionist, teller.
• With a high level of customer service, provided phone support for office of five managers, maintaining
professionalism and handling disputes when necessary. Offered open and supportive communication to
clients and administration assisting wherever needed.
• Maintained files at the direction of Executives, completed all duties including special projects with high
level of proficiency and according to time frames set forth.
• Extensive training in new account procedures, loan documentation and loan booking, adhered to bank
policies, attended team meetings internally and externally.
FirstBank-Hillside, IL Feb 2001-Nov 2003
Customer Service Representative - offered excellence in customer service to clients of the bank. Performed
account opening and loan booking functions, maintained member database electronically and oversaw printing and
distribution of marketing materials.
• Maintained positive rapport with customers aimed at offering a positive experience that promotes member
retention and referrals.
• Maintained strict confidentiality and discretion when handling personal information.
COMPUTER EXPERTISE
• Box
• Internet
• Meeting Coordination
• Microsoft Excel
• Microsoft Word
• Outlook
• Power Point
• Quickbooks
E ducation
Jones College Prep, Chicago, IL
L anguages
Bilingual in Spanish
Contact this candidate