Sales Management

Madhavi Pasupula

SalesForce Business Analyst and Administrator

Linkedin Profile: www.linkedin.com/pub/madhavi-pasupula/3a/a1b/715/

(Note: Certifications can be verified at h t tp://certification.salesforce.com/verification )

PROFESSIONAL SUMMARY:

Around 8+ Years of IT experience that includes around 4 years’ experience in the SalesForce.com CRM

Platform both as Business Analyst and Administrator. Solid experience in Software Development Life

Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing,

deployment and support & maintenance of enterprise applications.

Over 4 years of experience in Salesforce CRM administration – Supporting Daily issues and

Enhancements.

SalesForce Certifications: Admin(ADM 201), Advanced Admin(ADM 301), Developer (Dev 401) and

SalesForce Service Cloud Consultant.

Strong Experience in Customizations, Data Migration, Testing and Deployment.

Involved in implementing new applications on SalesForce platform.

Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, and

App-exchange applications.

Hands on experience in SaleForce customization which includes Fields, Validation Rules, Record Types

etc.

In depth experience with workflow automation and approval process.

Proficient in SalesForce Security and User Management.

Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email

Templates, Reports, Dashboards, Tasks and Events.

Proficient in Deployment Management using Change Sets.

Proficient in Sandbox Management both Developer and Full Sandbox.

Proficient in Data Management which includes Data Migration and Data Quality.

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In-depth experience in CRM business processes like, Lead Management, Account Management,

Pipeline Management, Case Management, Forecasting, Campaign Management.

Hands on experience in other ERP modules.

In depth experience in Excel.

Experience in gathering the Business Requirements and prioritizing. Creating and documenting

application requirements by working with end users. Expert in identifying in pain points, business risks,

issues and recommending best practices.

Experience in working with development teams and participating in the integration process with other

enterprise systems.

Experience in full life cycle application development with a specific focus in requirements gathering

and testing.

Manage the software testing process, which includes: devising test plans, creating test cases, and

appropriate testing environments, and coordinating developers, QA team and end users.

Excellent communication and inter-personal skills, accustomed to working in both large and small team

environments.

Excellent problem solving, time estimation and multitasking skills.

TECHNICAL SKILLS:

Sales force Sales force CRM, Customization, Workflow & Approvals, Dashboards,

Analytic Snapshots, Sales Automation, Case Management Automation,

Technologie Sandbox Management, Deployment Management, SOQL.

s:

Sales force Force.com Explorer, Force.com Data Loader, Force.com Excel Connector,

Force.com Platform

Tools:

Platforms: Windows

Software: Microsoft Word, Microsoft Excel and PowerPoint

Educational Qualification:

M.Phil in Microbiology from SK University, India

M.Sc in Sciences from SK University, India (Equivalent to MS in USA)

B.Sc in Sciences from SK University, India

PROFESSIONAL EXPERIENCE:

Employer : Sogeti USA July 2013 – Present

Client : Acclarant Inc, J & J Company, Menlo Park, CA

Role : Senior SaleForce Consultant

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Responsibilities:

Manage daily salesforce issues and work with end users to resolve the issues

Manage new enhancements to SalesForce. End to End process

Gather and translate business requirements into working solutions using a combination of Salesforce

configuration and coding solution.

Conducting workshops for business requirement gathering.

Prepping up functional specs and wireframes

Implement new enhancement requests from business which includes creation of validation rules,

workflow rules, approval processes, formula fields, new objects, email alerts and templates etc.

Researching and implementing app exchange solutions for business needs.

Create Custom Objects, Dashboards, Reports, Analytic Snapshots

Manage data migration using Data Loader to insert/update data in various objects.

Create Test Plans and Test cases/scripts

Work with QA and End users to complete QA and UAT Test cycles

Manage Release management using SalesForce change sets

Involved in two custom applications development on salesforce platform.

ZenFair Solutions Inc, Pleasanton, CA. Nov 2009 – June 2013

Role: SalesForce Business Analyst and Administrator

Worked on multiple projects both new implementations and SalesForce Administration.

Responsibilities:

Implemented brand new Salesforce projects covering Sales and Service Clouds.

Managed support and enhancements for existing clients.

Managed Salesforce administration for handful of clients.

Conducted workshops with end client users to gather business requirements

Implemented lead management, opportunity management and case management

Implemented Security (Profile and Role) in various projects.

Implemented customizations ( Fields, Custom Objects, Page layouts, Record Types, Work Flows etc)

Implemented Reports and Dash Boards.

Coordinated with developers to develop Visual Force, Apex, Web services etc.

Coordinated different Testing Cycles (Unit, QA, UAT)

Implemented Data Migrations from legacy applications to SalesForce.

Managed Deployments between different Sandboxes and Production.

PanditView Solutions Inc, Denver, CO Jan 2005 -- Nov 2008

Role: Office Manager

Responsibilities:

Managed Payroll system and Payroll process.

Managed Accounts Receivables and Accounts Payable.

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Managed Invoice process.

Managed Contract process.

Managed Time Sheets.

Managed all office inventory like computers, printers etc.

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