Customer Service Assistant

Mohshai Carter

Profile

My professional experience coupled with my educational background has given me the opportunity to merge both on-the-job and formal training into an position in my career path. It is my intention to continue to pursue experiences that will broaden my social prospective and allow me to translate that exposure into an expertise that will offer value and successful guidance to myself and others around me.

Employment History

ST. JOSEPH REGIONAL HEALTH CENTER (ARAMARK)

Administrative Coordinator – Clinical Engineering Department, July 2013 - present

* Duties & responsibilities include but not limited to:

* Maintains databases and generates management, financial, productivity, and work control reports as needed

* Responsible for asset management and inventory updates

* Responds to customer service requests received via telephone or intranet related to clinical equipment issues and refers appropriately to technical team per protocols

* Audits department records for accuracy and compliance

* Carries primary responsibility of ordering parts and supplies for the department

* Serves as a point of review for service invoices and evaluation of payment

* Assures accuracy of work request, completions, and service reports databases

* Inputs financial information into omputerized management system

* Maintains confidential employee records

* Performs duties assigned by manager

Assumed unofficial position of Assistant Manager after departure of Director. Sept 2014 – present

* Duties & responsibilities include but not limited to:

* Financial analysis and interpretation

* Contract management

* Support staff supervision

ST. JOSEPH REGIONAL HEALTH CENTER

Project Coordinator – MediTech 6.0 Transition, July 2012 – June 2013

* Duties & responsibilities include but not limited to:

* Coordinate and document training classes for all St. Jospeh Health Care System employees

including those based at outlying hospitals and clinics (2300 total)

* Prepare and edit training manuals, PowerPoints, memos, etc.

* Arrange staff and client meetings, conferences, luncheons; and travel and lodging

* Database construction and maintenance

* Testing and editing of web-based applications

* MediTech 6.0 dictionary construction and maintenance

* Email correspondence and scheduling for staff and business partners

* Bi-lingual front-office assistant

* Other duties assigned as needed

KIPP VOYAGE ACADEMY FOR GIRLS

7th Grade Spanish Instructor: Level I and Level II, Oct 2011 – May 2012

* Duties & responsibilities include but not limited to:

* Teach language acquisition class

* Prepare, grade & correct essays, test, quizzes, and worksheets

* Calculate and record students’ grades in database

* Bi-lingual front-office assistant

GILBANE BUILDING COMPANY

Administrative Assistant, June 2011 – Oct 2011

* Duties & responsibilities for senior staff include but not limited to:

* Database construction and maintenance

* Creation of new marketing strategies

* Testing and editing of web-based applications

* Filing, faxing, coping and scanning

* Office organization and structure

* Bi-lingual front-office operations

* Customer service

* Discern & forward calls

* Email correspondence for and staff and business partners

DEPARTMENT OF HISPANIC STUDIES

Supplementary Instructor, Aug 2010 – March 2011

Teacher’s Assistant, Aug 2008 – Aug 2009, Aug 2010 – March 2011

* Teach supplementary language acquisition class (Labs)

* Prepare, grade & correct essays, test, quizzes, and worksheets

* Calculate and record students’ grades in university database (ELearning)

* Private tutoring

STUDY ABROAD PROGRAMS OFFICE

Peer Counselor, Aug. 2010 – March 2011

* Duties & responsibilities for senior staff include but not limited to:

* Database construction and maintenance

* Creation of new marketing strategies

* Testing and editing of web-based applications

* Filing, faxing, coping and scanning

* Office organization and structure

* Bi-lingual front-office operations

* Customer service

* Assist students and faculty with questions and concerns

* Discern & forward domestic and international calls

* Email correspondence for students and staff

Skills Summary

IT

Windows XP, Vista, 7

Microsoft Excel, PowerPoint, Access, Outlook

Database administration

Administrative

Customer Service

Office management

Receptionist duties

Internet navigation

Exceptional

Bilingual (Spanish)

Refined English

Professional, detailed, confidential, & honest

Education

UNIVERSITY OF PHEONIX – Online

Masters of Health Adminstration, Oct 2014 GPA: 3.95/4.0

TEXAS A&M UNIVERSITY – College Station, TX

Bachelors of Arts, Spanish, Dec 2010 GPA: 3.2/4.0

(Major GPA: 3.62)

Spent a year studying abroad in Quito, Ecuador

S. P. WALTRIP HIGH SCHOOL – Houston, TX GPA: 4.23/5.0

Graduated Highest Honors, May 2006

References PAUL FRIES, DIRECTOR OF CLINICAL ENGINEERING

Phone: 256-***-****

Email: *****-****@*******.***

NATHAN MANNING, CLINICAL ENGINEERING MANAGER

Phone: 405-***-****

Email: *******-******@*******.***

RICHARD HEISERMAN, IMAGING SPECIALIST

Phone: 979-***-****

Email: *********-*******@*******.***

NEIL LEDFORD, IMAGING SPECIALIST

Phone: 512-***-****

Email: *******-****@*******.***

114 Northwood St. Houston, TX 77009 713-***-**** ********@***.***

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