Sales Customer Service
Resume:
L ISA A. BURKE
Bartlett, IL ****3
L ***-*****@*******.***
http://www.linkedin.com/in/lisaaburke
REG IONAL SALES MANAGE M E N T
A top individual producer, sales manager and natural “hunter” in the sales arena. Recognized by customers, peers and
management for exceptional skills in sales, sales management, team building, team leadership and motivation,
account development/management and retention.
Proficient in driving continuing improvement in market penetration and territory development through leadership
i n lead generation, referrals, prospecting, needs assessment, presentations, contract negotiations, product rollout
and post-sales support.
Committed to developing sales forces dedicated to exceptional customer service and satisfaction through effective
leadership in recruiting, staffing, training and development, team building and motivation.
Proven leadership skills in strategic planning, policy development and change management, driving business
development through a critical path sales approach.
Well-versed in the utilization of software that improves business productivity; utilize MS Office and Salesforce.
CORE COMPETENC IES
Business Development • M a rketing • Ma rket & Competitive Analysis • Sales P resentations • Sales
Forecasting
B 2B & B2C Sales • Lead Generation, P rospecting & Refer rals • Team Leadership & Motivation • Sales
Coaching Contract Negotiations • Budgeting • P rocurement • Vendor M anagement • I nventory
M anagement
C hange Management • P roduct Rollout • Creative Solutions • Me rchandising • Media Relations •
D i rect Mail
P ROFESSIONAL EXPER IENCE
CORT, G reater Metropolitan Chicago Area –A Berkshire Hathaway Company 2007 – 2013
A company offering a variety of services from home and office furniture rental and clearance furniture, to relocation
a nd destination services. Began career as an outside B2B sales executive; promoted to l icensed tour & leasing agent,
t hen sales supervisor before managing entire Chicago Division.
District Retail Sales Manager
M anaged a district budget and P&L of $6.5 Million dollars while providing all necessary business and sales
forecasting. Took the lead in generating new business by recruiting, developing and mentoring a high-performance
sales team of 7-10 professionals. Superior presentations to internal and external customers.
Set the foundation for superior sales results delivered by an organization focused on expanding markets through
new business development, as well as through repeat business and referrals. Consistently exceeded all district
revenue and profit margin goals.
Created and implemented the district’s first prospecting, follow up and referral programs increasing sales 30%.
Leveraged economies of scale to accelerate sales. Directed numerous marketing efforts, networking and special
events.
Improved marketing effectiveness by implementing strategic rebranding and marketing initiatives.
More than doubled profit margins from 2010 to 2013.
Delivered 2008 YTD Sales $1 Million @20% Margin increasing sales by 50% every year
Delivered 2013 YTD Sales $12.5 Million @42% Margin increasing profit margin 60%
Accelerated inventory turns to deliver inventory management savings in excess of 30%.
L ISA A. BURKE PAGE TWO
W illiam Ryan Homes, Schaumburg, I L 2005 – 2007
A developer and marketer of New Single Family Homes in Chicago, Tampa, Phoenix, M i lwaukee and Madison .
N ew Homes Specialist
Marketed and sold homes in a wide range of communities featuring townhomes, luxury single family and golf course
l iving. Provided outstanding customer service from initial visit through close to warranty. Managed, developed and
coached sales assistants to accelerate sales.
Improved marketing through innovation. Created community profiles, presented while networking to consistently
g row sphere of in fluence.
Effectively anticipated and capitalized on marketing t rends by creating detailed competitive market analysis and
buyer profile reports.
Quickly earned management recognition for superior sales skills. Earned numerous “Circle of Excellence” awards for
stellar sales exceeding over $27M in revenue. Generated more than $10M in new home sales yearly.
Increased t raffic by more than 33% and sales by 40%. Applied “green-light” thinking to develop and maintain a
consistent and creative follow-up program with all visitors and homeowners including personalized websites and
weekly “newsflashes”.
J oseph F reed & Associates, Palatine, I L 2003 – 2005
A real estate company that develops acquires and operates retail and mixed-use properties nationally.
New Home Sales Consultant
Rapidly became the top producer in the company by selling and closing out a community eight months ahead of
schedule.
Took the lead in developing and winning new clients. Managed and completed all design center appointments.
Grew referrals to markedly lower sales costs. Developed and implemented marketing strategies that made this
achievement possible.
Exceeded $36M in sales, 2004.
CAREER NOTES
Early career success (2000 – 2003) as a Community Concierge and New Homes Sales Specialist with Town & Count ry
Homes. Designing, merchandising and marketing new homes, models and design centers.
Active Associations-Networking increased sales by 20% every year
IFMA, BOMA, AIGA, SBA, I IDA, USGBC, CoreNet Global
PROFESSIONAL TRA IN I NG
CORT Management Training, Professional Selling Skills, Salesforce Software,
Herman Miller, Oracle, MS Office, Excel, Word, Access, Power Point
M yers Barnes University
Magic Training, Coach Training, Building Sciences
Leasing Agent License; LEED AP Building Design & Construction
Project Management- Business Innovation & Social Media Marketing-College Of Dupage
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