Customer Service Manager

Benjamin Volcy

***** ******** ***** *******, ***** 77083

Cell 832-***-**** *********@*****.***

CAREER OBJECTIVE

Seeking a position where my skills can be utilized in customer service as a warehouse associate.

SUMMARY OF QUALIFICATIONS

Provide Customer Service with good communication skills. Proven to be a team player, eager to learn, apply quickly

and effectively.

Ability to work well with others in both supervisory and support staff roles. Basic computer skills. (typing and data

entry)

Well organized with the ability to work independently with minimal supervision. Possess valid driver’s license with a

good driving record. Forklift certificate and ability to lift 100 pounds.

Forklift Operator in warehouse operations to include of unloading trucks, order picking, packing and stocking.

WORK EXPERIENCE

Heb Distribution Center Order Selector in Freezer September 15, 2014-Present

4625 Windfern Rd, Houston, TX 77041

Arrive on time at the freezer department. Put on all required equipment to stay warm while working. Stretch

every morning before we all started to work and receive our scanners so we could scan the products we

needed on that day. Move swiftly and efficiently in the freezer but remain safe and careful for others who

was also inside. Once collecting all the product bring out to the dock and back it up all the way to the wall for

the loaders to load up

Aarons Distribution Center Warehouse/Shipping Associate October 4, 2012-September 15, 2014

15022 old Richmond Rd Sugarland TX 77498

Arrive on time to get ready to put in work. Assist with all that’s required or need to be done. From unloading or loading

all trucks and including the bobtails. Complete and collect what’s needed on the paperwork whether it’s for the next

load or for tomorrow’s load. Make sure the warehouse is clean and neat.

Pepperidge Farm Depot Manager October 2011 – September 24, 2012

3900 Claymoore Park Dr Suite 100 Houston, TX 77043-1183

Arrive at Depot on time to ensure timely support is provided to SDAs.

Audit, adjust and break-down daily load shipments. Distribute & bill product to SDAs based on their daily orders.

Issue credit to Distributors according to company policy. Maintain sufficient POS inventory at all times to support

promotional activity. Distribute and bill dry inventory to SDAs. Count and balance all inventory on a daily basis to

ensure proper inventory levels. Properly and fairly allocate shortages and overages to SDAs.

Create a positive environment in Depot at load times to support the engagement levels for our SDAs.

Print and communicate all SDA billings. Maintain a safe, clean depot at all times, both inside and outside the depot.

Maintain communication with DSMs regarding cuts, shorts and product quality concerns.

Communicate SDA(s) information, questions and concerns to the management team in a timely manner.

Wal-Mart Supercenter Cart Pusher/Store Associate February 16, 2009 – January 2013 (part-time)

2727 Dunvale Rd. Houston, TX 77063

Maintain a balanced cart flow for customer service daily. Maintain outside and keeping the area clean.

Answer and assist customers regarding the store merchandise. Push several carts at once.

Assist in the warehouse with unloading new deliveries.

IKEA Customer Service Carts July 2007 – October 2008 (part-time)

7810 Katy Freeway at Antoine, Houston, TX 77024

Assist customers in loading merchandise into vehicles as efficiently as possible. Answer and assist customer regarding

the store merchandise. Ensure that the loading zone remains clear and clean. Maintain a balanced cart flow throughout

the store/home delivery areas. Disassemble, AS IS merchandise when required. Assist customers with bringing

merchandise to be returned. Maintain outside area, ensuring it is fully stocked with twine, etc. Report any inoperable

equipment to managers. Ability to lift 80 lbs. and push server carts at once.

SKILLS

Microsoft Word, Excel, Typing, 10 Key by sight, Customer Service, and Data Entry.

CERTIFICATION

Forklift Certification in Stand-up Forklift (RC), Sit Down Forklift (SC), Pallet Truck (PE), Stock picker (SP),

and Pallet Stacker. Expires 08/27/2012

EDUCATION

Westside High School, 14201 Briar Forest Houston, TX 77077 - May 2007

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