Customer Service Sales

Irena Guest

*** ****** *****

Albany, Georgia ***01

Home: 229-***-****

Email: ************@*****.***

OBJECTIVE: To gain employment with a company or institution that offers me

a consistently positive atmosphere to learn and implement new technologies

for the betterment of the organization

SKILLS

Providing Exceptional Service...Building Loyal

Relationships...Solving Problems...Increasing Sales

. Dynamic customer service professional experienced in both call-center

and retail store settings.

. Excel in listening to customer needs, articulating product benefits

and creating solutions that provide value to the customer.

. Build and maintain enduring customer relationships to boost sales and

generate repeat business.

. Can type 63wpm

WORK EXPERIENCE

02/2014-PRESENT

Owner

Irena's Sweets

Albany, Georgia

. Observe color of products being baked and adjust oven

temperatures, humidity, or conveyor speeds accordingly.

. Set over temperatures and place items into hot ovens for baking.

. Combine measured ingredients in bowls of mixing, blending, or

cooking machinery.

. Measure or weigh flour or other ingredients to prepare batters,

dough, fillings, or icings, using scales or graduated

containers.

. Roll, knead, cut, or shape dough to form sweet rolls, pie

crusts, tarts, cookies, or other products.

. Place dough in pans, molds, or on sheets and bake in production

ovens or on grills.

. Check the quality of raw materials to ensure that standards and

specifications are met.

. Adapt the quantity of ingredients to match the amount of items

to be baked.

. Apply glazes, icings, or other toppings to baked goods, using

spatulas or brushes

.

01/2012-09/2014

Bus Monitor

DCSS

Albany, Georgia

. Assisted the bus driver with safety, movement, management and

care of the children boarding the school bus, leaving the bus or

being transported.

. Seated self in an area on the bus to ensure observation of all

passengers at all times and make sure they are following school

bus safety rules.

. Assisted the school bus driver in reporting infractions of

school bus safety.

. Was aware of problems between students and keeping those

students separated by assigning seats.

. When working on a school bus equipped with a wheelchair lift,

operated the lift for loading and unloading of wheelchairs and

also ensures that the wheelchair is properly secured on the

school bus.

. Was responsible for securing students who ride in child

restraint seats, etc.

01/2006-01/2011

Sales Manager

Bill Stop & Go

Albany, Georgia

. Answer customers' questions, and provide information on

procedures or policies.

. Bag, box, wrap, or gift-wrap merchandise, and prepare packages

for shipment.

. Compute and record totals of transactions.

. Count money in cash drawers at the beginning of shifts to ensure

that amounts are correct and that there is adequate change.

. Establish or identify prices of goods, services or admission,

and tabulate bills using calculators, cash registers, or optical

price scanners.

. Greet customers entering establishments.

. Issue receipts, refunds, credits, or change due to customers.

. Issue trading stamps, and redeem food stamps and coupons.

. Maintain clean and orderly checkout areas.

. Monitor checkout stations to ensure that they have adequate cash

available and that they are staffed appropriately.

. Offer customers carry-out service at the completion of

transactions.

. Process merchandise returns and exchanges.

. Receive payment by cash, check, credit cards, vouchers, or

automatic debits.

. Request information or assistance using paging systems.

. Resolve customer complaints.

. Sort, count, and wrap currency and coins.

EDUCATION

PRESENT Anticipated graduation date: 05/2016

Albany Technical College Albany, Georgia

Program of study: Criminal Justice

05/2009 High school Diploma Darsey

High School Albany, Georgia

REFERENCES

Provided Upon Request

Contact this candidate