Customer Service Project

Location:

Coppell, TX

Posted:

November 17, 2014

Contact this candidate

Resume:

SANGEETA BHALKI Mobile : 203-***-****

**************@*****.*** Visa Status: EAD

Summary of Professional Skills

. 7 years of experience in Software Testing and Quality Assurance for

various Client/Server and Web applications.

. Extensive experience in manual and Automation Testing and

specialized in writing Test Plans, Test Strategy, Test Scripts, Test

cases, Test Analysis and Testing Life Cycle

. Expertise in Mortgage Banking, Banking and Retail Domain.

. Well acquainted in Software Development and Software Testing life

cycles.

. Experience in iterative Software Development Life Cycle (SDLC) using

Agile Methodology(SCRUM)

. Responsible for co-ordination between Offshore and Onsite Team.

. Technical Expertise in Functional, Smoke, Black Box, System,GUI,

Regression, Back End Testing, User Acceptance Testing, Mainframe

Testing, Database Testing, End to End testing on Client Server and

Browser based Environments.

. Strong knowledge in QA methodologies & Processes and Testing tools

. Thorough understanding of Software Development Life Cycle (SDLC)

including experience in Requirement Gathering and management of

documentation

. Extensively involved in analyzing, reviewing, documenting testable

requirements, test plans, defining test strategies, designing test

scripts, developing and maintaining automated test scripts and

analyzing test results.

. Handling Test Plan and Test Case walkthroughs with the Business and

the Development teams

. Creation and Maintenance of the requirements traceability.

. Establish and maintain productive working relationship with

Management, Business and Team Members.

. Strong organizational, time-management, interpersonal and

communication skills.

. Specializes in using Mercury Interactive testing tools like Quality

center, ALM,TFS,ZIRA,QTP,UFT.

. Involved in Test planning, Defects / Status Reporting and Metrics

collection and root cause analysis.

. Capacity in handling time critical situations and providing very

effective solution.

. Trained the new hire Onsite and Offshore team.

Professional Experience

Client Nationstar Mortgage Role UAT Testing Coordinator

Project LSAM Investor reporting Duration July 2014 to Sep 2014

Mainframe Application

LSAMS allows mortgage servicing institutions to automate most aspects of

their operations. The program is

designed to be flexible, comprehensive, and easy to use. Operators can

update information quickly to reflect rapidly changing industry

conditions. Records can be added to files, modified as necessary, and

deleted from files when they are not needed. A wide variety of reports

and documents can be generated, including special types of trial

balances, annual statements, and custom. All servicing functions offered

by LSAMS-Mainframe Application can be initiated by selecting options

from Menus. All actions are verified immediately; if error conditions

exist, messages that Notify the operator of the error will be displayed.

Contributions:

. Involved in writing test scripts as well as coordinating the UAT

testing across the organization for the LSAMS Release Integration.

. Interacted with Business Analysts and Software Developers for bug

reviews and participated in UAT meetings

. Involved with the Test Plan creation.

. Involved in reviewing current business process and release notes

in order to create a test cases and write test scripts.

. Logged tests in a desired form to create Defect Reports in

compliance With TFS

Environment:

. .Net, Oracle,, LSAM, Microsoft sql server, SharePoint, MS Windows,

TFS,

Professional Experience

Client JP Morgan Chase Role Senior QA Analyst/ UAT

Project Default Work flow Duration Oct 2013 to June 2014

(Mortgage Banking)

DW (Default Workflow) is a PEGA system currently being used to support the

modification process. The current release of DWS is designed to manage the

volume of loans eligible for the Home Affordable Modification Program by

streamlining the Process for the Default Securitized portfolio. The

Modification Portal (also referred to as Pega) is a tool that automates the

process for receiving, managing, tracking and responding to incoming loan

modification requests. The tool simplifies the processing of modifications

by automatically moving files along a consistent workflow across functions.

Intake, CAS, Underwriting, Quality Assurance, Closing.

Contributions:

. Participate in cross-functional discussions to review the impact of

application changes from both internal and external interfaces on

the quality of their applications.

. Attending meetings to discuss the status of the project with the

Line of business.

. Involved with the Test Plan creation.

. Involved in preparing the test data for the UAT testing and

coordinated with offshore teams used UCAP Conditioning Tool.

. Assign task to offshore and follow up on the issues or road blocks

faced by the team

. Involved in Test Plan creation.

. Created test cases and test scripts using detailed business

requirements, functional documents, and processes

. Executed test scripts and documents defects for test scripts where

the actual results do not successfully meet expected results

Involved in Identify data process based on each script.

. Involved in Loan validation through SQL and MSP Mainframe

Application after staging and Batch process of each Loan.

. Involved in Database testing.

. Involved in Letter validation.

. Worked in the Agile/Scrum development environment with frequently

changing requirements and features set.

. Interacted with Business Analysts and Software Developers for bug

reviews and participated in QA meetings

. Actively Participated in Scrum meeting, Story sizing, Backlog

grooming, planning the sprint reviews and developed test scenarios.

. Performed Demo to the product owners, involving in the

Retrospective, planning and sizing the stories for the next sprint.

. Executed test cases with ALM

. Logged tests in a desired form to create Defect Reports in

compliance With ALM.

. Works with Development teams to insure test coverage for all

functionality. Has significant interaction with internal customers.

. Delivered the Daily Execution/Status Report, Weekly Status Report

and Monthly Status Report to keep the track of the project on a

regular basis and analyze the Quality of the project and provide

the suggestions on the improvement of it.

Environment:

. Agile Scrum, .Net, Oracle, Toad, MSP(Mainframe), Lender Live,

Microsoft Live Meeting, SharePoint, MS Windows, ALM 11.00, XML, XML

Notepad.

Client JP Morgan Chase Role Senior QA Analyst/ UAT

Project Docdata Letters (Mortgage Duration Oct 2013 to June 2014

Banking)

As part of DOC Management project, CHASE sends different letters for the

loan plans and matching criteria's as per the government rules. Letters

include Approval letters, solicitation letters, welcome letters, Denial

letters, missing letter, Plan break letter, Opt out letter etc. These

letters are triggered from different applications such as Agent Desktop,

MSP, Optimizer, DWS, and Lender Live (LLN), Info Source etc. These

letters are been generated by an outside vendor based on the information

sent by the CHASE application. These letters are finally sent to the

borrowers to intimate the latest changes in the loans which belong to

them.

Contributions:

. Participated in cross-functional discussions to review the

impact of application changes from both internal and external

interfaces on the quality of their applications.

. Attending meetings to discuss the status of the project with the

Line of business.

. Involved in preparing the test data for the UAT testing and

coordinated with offshore teams used UCAP Conditioning Tool.

. Created test cases and test scripts using detailed business

requirements, functional documents, and processes

. Involved in XML validation and updating XML based on Scenario

and XML is transmitted to Lender Live.

. Involved in Test data conditioned in Agent Desktop as per the

test scenarios

. Involved in Letter validation upon PDF generation with the

Redline Template.

. Executed test scripts and documents defects for test scripts

where the actual results do not successfully meet expected

results Involved in Identify data process based on each script.

. Logged tests in a desired form to create Defect Reports in

compliance With ALM.

. Works with Development teams to insure test coverage for all

functionality. Has significant interaction with internal

customers.

. Reported the status of defects; including severity and location.

Documented defects as they happen including supporting evidence

and detailed steps to re-produce the same.

. Involve for process Flow Status updates for each CR's

Environment:

Agile Scrum,.Net, Oracle, Toad, MSP(Mainframe), Lender Live, Microsoft Live

Meeting, SharePoint, MS

Windows, ALM 11.00, XML, XML Notepad

Client Citigroup Role QA Lead

Project Rainbow Duration April- 2010 to

USA-CBNA-Citigroup September-2013

R-USA (Rainbow USA) objective is to consolidate, modernize and globalize

the current legacy NA system portfolio, both front-end and back-end, with

the GCG-International Eclipse/EBS solution. Along with significant system

consolidation, the program will implement a next generation infrastructure

enabling enhanced customer service, reducing operational costs, and

improving speed to market. Basically, R-USA is the name of the entire

program under which Citi has an ambitious plan to make a Global Banking

platform. Different phases of the projects involved are:Eclipse -Security

and Entitlement, Eclipse - ECRM, Eclipse - Navigation, Safe Deposit Box,

Eclipse Greet, Eclipse Book of Business. As per Citigroup, this is the most

ambitious project they have or any other competitor ever tried to implement

and this will change the face of banking globally.

Contributions:

. Actively Participated in the Daily Status Calls with Client,

Offshore Team and Business Groups to update the project related

details.

. Designing test plan for the project going through the BRD, HLD,

FRD and Technical Design Document.

. Writing test scenarios, writing test cases in excel and export

to QC based upon new specifications, modifying existing test

cases.

. Performed Functional Testing, Black Box Testing, Unit Testing,

Regression Testing, Transaction Testing, Batch Job Testing,

Sanity Testing, SIT and UAT Testing.

. Performed the activities necessary to execute tests in

accordance with the test plan and test design (including setting

up tests, preparing data base(s), obtaining technical support,

and scheduling resources.

. Logged tests in a desired form to create Defect Reports in

compliance with Quality Center Tool.

. Worked in the Agile/Scrum development environment with

frequently changing requirements and features set.

. Interacted with Business Analysts and Software Developers for

bug reviews and participated in QA meetings

. Created Test Cycles, performed Manual Testing, Bug Tracking and

Reporting.

. Maintained defect reports in QC.

. Reported the status of defects; including severity and location.

Documented defects as they happen including supporting evidence

and detailed steps to re-produce the same.

. Reviewed requirements, design, and associated documentation to

ensure they are updated correctly as a result of a defect

correction.

. Cycled and executed regression testing for BAU (Business as

Usual) Functionalities.

. Prepared SQL query to pull the data for testing.

. Updated manual scripts to GOM standard and Submitted manual

scripts to Automation team.

. Providing Knowledge Transfer and mentoring QA team members.

. Performed Regression testing and automated the test scripts

using QTP.

. Involved in Functionality Testing and Automated testing for the

various screens and snap shots in each module using QuickTest

Pro.

. Analyzed business requirement and system specification and wrote

test plan for the installation, GUI, functional, performance and

integration testing

. Attend (as needed) release, project & defect meetings.

. Triage identified defects and coordinate retesting of fixed

defects as appropriate.

. Escalate SS issues and coordinate with operation team to ensure

environment stability for test execution.

. Monitor and support Test script creation, Test Execution and set

priorities for the team.

. Prepare Daily Project status metrics highlighting the

environmental downtime and other reasons for the current status

of execution

Environment:

Java, JSP, DB@, Xtra for Mainframe, Microsoft live meeting, SharePoint,

MS Windows, Quality Centre 9.0, 10.0, QuickTest Pro, Agile Scrum.

Client Infrastructure One(India) Duration Jan-01 to Mar-2003

Infrastructure one is a leader in the Architecture based software

Interior Designing and landscape planning. The project involved designing

and artistic solutions for interior decorative need.

Contributions:

Worked as a tester to understand user requirements and verify the

software systems to meet this requirement.

Worked on Web based application.

Developed test cases based on business requirement.

Executing test cases mentioned in the Technical Documents/Specifications

manually.

Performed Positive and Negative testing and Performed End-to-End testing

manually.

Performed Black Box testing.

Worked with team members to execute various functional test cases.

Reported and updated the bug status for every data Load and analyzed the

defects.

Interacted with the Developers to analyze and resolve the issues after

the tests are run for each load.

Performed Functional Testing, Screen Navigational Testing, Integration

Testing and Regression Testing

Professional Experience

Software: Quality center 9.2, 11, QTP, UFT 11.5,VB script.

Database: SQL Server 2008

Processes / Technologies: Waterfall, Agile/SCRUM

Source control: Share point

Documenting: M.S Office, Power point,

OS Expertise: Windows 7/2003/2000/NT/XP, LINUX and UNIX

Academics

. Diploma in E & C (India)

. Trained on Mercury Testing tools & Quality Methodologies at Venus Eon

Boston (USA)

Volunteer Experience

. Howard HYPERLINK