Customer Service Sales

C

HARLES

H

AMILTON

***B Hobart Dr., South Elgin, IL 60177

acgq07@r.postjobfree.com

Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in ADP programs

Goal-oriented Positive and friendly Types 40 WPM ADP software

PROFESSIONAL SUMMARY

SKILLS

Excellent work ethic Strong interpersonal skills Team building expertise Strong conflict resolution skills WORK HISTORY Service Advisor, 06/2014 to Current Arlington Heights Ford – 801 West Dundee Rd. Arlington Heights, IL 60004

Greeted customers in a timely fashion, while quickly determining their needs. Review service history and recommend maintenance and repair work. Document comments and vechile complaints on repair orders accurately. Verify factory and extended warranties. Review customer pay and warranty repairs with technicians. Upsell repair and maintenance work. Process factory and extended warranties. Book technicians and invoice paperwork. Keep customers informed about repairs and accurately quote them. Contact customers and meet promise time. Exceed customers expectations. Assistant Service Manager, 01/2012 to 08/2012 Patrick Volvo – 1600 East Higgins Rd. Schaumburg, IL 60173 Greeted customer coming in for service. Write up service tickets with proper documentation of repair and maintenance needs. Dispatched service tickets to technicians. Up sell maintenance and repairs to customers. Reviewed factory and extended warranty claims and processed them. Ordered parts for repair jobs. Set up appointments for service. High dollars per repair order. High scoring CSI. Strong selling skills. Volvo trained. Assistant Service Manger, 05/2010 to 05/2011 Elgin Toyota – 1200 East Chicago St. Elgin, IL 60120 Promptly greet customers in a professional manner. Document customers concerns and repairs. Recommended maintenance to customers,resulting in a 20% increase in business. Dispatch repair tickets to technicians. Up sold needed repairs and maintenance. Reviewed factory and extended warranty claims and processed them. High scoring CSI. Toyota trained and certified. Service Advisor/Dispatcher, 02/2007 to 09/2008 The Autobarn Volkswagen – 333 West Rand Rd. Mt Prospect, IL 60056

Greeted customers coming in for service.

Documented all customer inquiries and comments thoroughly and quickly. Provided an elevated customer experience to generate a loyal customer base. Within first three months service department set new records for sales and shop efficiency. Maintenance and repair order count improved by 15% over previous year. CSI went from bottom three in district to top three within six months. I also dispatched work,processed factory and extended warranty claims. Managed shop efficiency and tech hours. Service Advisor/Dispatcher, 07/2001 to 02/2007 O'hare Auto Group – 1509 River Rd. Des plains, IL 60018

Greeted customers in a timely fashion, while quickly determining their needs. Sold recommended repairs and maintenance to clients. Business doubled in first 3 years. High dollars and hours per repair order. High scoring CSI. Multiple months of $100,000-$130,000 in parts/labor sales. Handled customers in a professional manner and exceed their expectations. Dispatched work to technicians. Processed factory and extended warranty claims. Manage shop hours and schedule. Set sales goals and tracked them monthly.

C: 630-***-****

Automotive Detailer/ Technician, 10/2012 to Current Ams Performance – 1760 Metoyer ct. West Chicago, IL 60185 Performed automotive detailing and paint restoration on high end luxury and performance vehicles. Diagnosis and repair of mechanical and electrical problems with vehicles. Worked on owners personal cars and trucks. Helped around shop with special projects and tasks. I currently work here on my off days.

High School Diploma: 1998 Elgin High - Elgin, IL

EDUCATION

Contact this candidate